> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/additonal-channels.md). # Additonal channels - [Instagram](https://learn.doubletick.io/additonal-channels/instagram.md): Connect Instagram to DoubleTick and manage Instagram conversations, capabilities, and team access from one inbox. - [How to onboard your Instagram account](https://learn.doubletick.io/additonal-channels/instagram/how-to-onboard-your-instagram-account.md): Learn how to connect an Instagram business or creator account to DoubleTick so Instagram DMs land in the same inbox as your other conversations. - [Capabilities and limitations](https://learn.doubletick.io/additonal-channels/instagram/capabilities-and-limitations.md): Learn which Instagram conversation features DoubleTick supports and the limitations that apply. - [Can't reply to Instagram chats? Here's how to fix it](https://learn.doubletick.io/additonal-channels/instagram/cant-reply-to-instagram-chats-heres-how-to-fix-it.md): Troubleshoot common reasons you cannot reply to Instagram conversations in DoubleTick. - [RCS](https://learn.doubletick.io/additonal-channels/rcs.md): Set up RCS on DoubleTick and learn how it compares to WhatsApp, and how to send one-on-one and broadcast RCS messages. - [Getting started with RCS on DoubleTick](https://learn.doubletick.io/additonal-channels/rcs/getting-started-with-rcs-on-doubletick.md): Learn what RCS is, how it works on DoubleTick, its pricing and sending rules, and how to get your RCS channel activated. - [RCS vs WhatsApp Business API: which should you choose](https://learn.doubletick.io/additonal-channels/rcs/rcs-vs-whatsapp-business-api-which-should-you-choose.md): Compare RCS and WhatsApp Business API side by side so you can pick the right channel, or use both, based on your goals. - [How to send an RCS message in a one-on-one conversation](https://learn.doubletick.io/additonal-channels/rcs/how-to-send-an-rcs-message-in-a-one-on-one-conversation.md): Learn how to open an RCS conversation and build a rich card, carousel, or text message for a one-on-one chat. - [How to broadcast an RCS message](https://learn.doubletick.io/additonal-channels/rcs/how-to-broadcast-an-rcs-message.md): Learn how to send the same RCS message to a broadcast list, and build a text, rich card, or carousel message for it. - [WhatsApp Group](https://learn.doubletick.io/additonal-channels/whatsapp-group.md) - [Get Started](https://learn.doubletick.io/additonal-channels/whatsapp-group/get-started.md) - [What are WhatsApp Groups](https://learn.doubletick.io/additonal-channels/whatsapp-group/get-started/what-are-whatsapp-groups.md): Learn how to use and manage WhatsApp Groups in DoubleTick, including eligibility, plans, limits, supported messages, group management features, and fetching group chat history through the public API. - [How to create a WhatsApp group](https://learn.doubletick.io/additonal-channels/whatsapp-group/get-started/how-to-create-a-whatsapp-group.md): Create and configure a WhatsApp Group from the DoubleTick inbox. - [How to join a WhatsApp group](https://learn.doubletick.io/additonal-channels/whatsapp-group/get-started/how-to-join-a-whatsapp-group.md): Join a WhatsApp Group in DoubleTick using a shared invitation link. - [Invite & Manage Members](https://learn.doubletick.io/additonal-channels/whatsapp-group/invite-and-manage-members.md) - [How to send an invitation to join a WhatsApp group](https://learn.doubletick.io/additonal-channels/whatsapp-group/invite-and-manage-members/how-to-send-an-invitation-to-join-a-whatsapp-group.md): Send a WhatsApp Group invite to add participants through DoubleTick. - [How to use WhatsApp group collaborators](https://learn.doubletick.io/additonal-channels/whatsapp-group/invite-and-manage-members/how-to-use-whatsapp-group-collaborators.md): Add collaborators to WhatsApp Groups and control their access in DoubleTick. - [Understand WhatsApp group message charges](https://learn.doubletick.io/additonal-channels/whatsapp-group/understand-whatsapp-group-message-charges.md): Understand how WhatsApp conversation charges apply to group messages. - [How to create personalized signatures](https://learn.doubletick.io/additonal-channels/whatsapp-group/how-to-create-personalized-signatures.md): Create personalized signatures for messages sent to WhatsApp Groups. - [Whatsapp Calling](https://learn.doubletick.io/additonal-channels/whatsapp-calling.md) - [Business-Initiated Calling on DoubleTick – Complete Guide](https://learn.doubletick.io/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide.md): Set up and manage business-initiated WhatsApp calls with DoubleTick. - [How to Create a Call Permission Request Template on DoubleTick](https://learn.doubletick.io/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-to-create-a-call-permission-request-template-on-doubletick.md) - [How to Send Call Permission Requests](https://learn.doubletick.io/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-to-send-call-permission-requests.md) - [How Customers Respond to Business-Initiated Calls Request](https://learn.doubletick.io/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-customers-respond-to-business-initiated-calls-request.md) - [Understanding Call Permissions for Business-Initiated Calls on DoubleTick](https://learn.doubletick.io/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/understanding-call-permissions-for-business-initiated-calls-on-doubletick.md) - [How to place a business-initiated WhatsApp call](https://learn.doubletick.io/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-to-place-a-business-initiated-whatsapp-call.md): Place a manual or AI-powered business-initiated WhatsApp call from the DoubleTick Web or Android app. - [Incoming WhatsApp Calling API – Your Complete Guide](https://learn.doubletick.io/additonal-channels/whatsapp-calling/incoming-whatsapp-calling-api-your-complete-guide.md): Configure incoming WhatsApp calls and manage related call controls. - [How to Add a Call on WhatsApp Button to a Template](https://learn.doubletick.io/additonal-channels/whatsapp-calling/incoming-whatsapp-calling-api-your-complete-guide/how-to-add-a-call-on-whatsapp-button-to-a-template.md): Learn how to add a Call on WhatsApp button to a template in DoubleTick or WhatsApp Manager, then submit it for Meta approval. - [Call Restrictions — What Happens When Pickup Rates Are Low](https://learn.doubletick.io/additonal-channels/whatsapp-calling/incoming-whatsapp-calling-api-your-complete-guide/call-restrictions-what-happens-when-pickup-rates-are-low.md) - [Call transcription & summarization](https://learn.doubletick.io/additonal-channels/whatsapp-calling/call-transcription-and-summarization.md): Review call transcripts and summaries to capture customer conversation details. - [How to use calling license](https://learn.doubletick.io/additonal-channels/whatsapp-calling/how-to-use-calling-license.md): Assign, manage, and revoke DoubleTick calling licenses. - [How to Control the WhatsApp Call Button Visibility](https://learn.doubletick.io/additonal-channels/whatsapp-calling/how-to-control-the-whatsapp-call-button-visibility.md): Control when customers can see the WhatsApp call button. - [PSTN voice call](https://learn.doubletick.io/additonal-channels/pstn-voice-call.md) - [PSTN voice calling guide](https://learn.doubletick.io/additonal-channels/pstn-voice-call/pstn-voice-calling-guide.md): Learn how to use DoubleTick Telephony to make PSTN calls from DoubleTick, plan the channels you need, and fetch AI call summaries through the public API. - [How to Onboard a PSTN Number on DoubleTick](https://learn.doubletick.io/additonal-channels/pstn-voice-call/how-to-onboard-a-pstn-number-on-doubletick.md): Add a PSTN number to DoubleTick and prepare it for calling. - [How to Edit Your PSTN Channel and Manage Agent Access](https://learn.doubletick.io/additonal-channels/pstn-voice-call/how-to-edit-your-pstn-channel-and-manage-agent-access.md): Update PSTN channel settings and assign calling access to team members. - [How to place an outbound PSTN call](https://learn.doubletick.io/additonal-channels/pstn-voice-call/how-to-place-an-outbound-pstn-call.md): Learn how to place outbound PSTN calls from DoubleTick’s Web and Android apps. --- # Agent Instructions This documentation is published with GitBook. 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