> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/additonal-channels/instagram/cant-reply-to-instagram-chats-heres-how-to-fix-it.md).

# Can't reply to Instagram chats? Here's how to fix it

Troubleshoot common reasons you cannot reply to Instagram conversations in DoubleTick.

If you open an Instagram chat on DoubleTick and see this error when trying to send a message —

<mark style="color:$danger;">`The action is invalid since it's not the thread owner`</mark>

— another platform has taken over as the Default Application, putting DoubleTick in standby mode. A standby channel can read messages but cannot send replies.

#### <mark style="color:$primary;">**Why is this happening?**</mark>

Meta allows multiple platforms to connect to your Instagram account. When more than one is connected, Meta picks one as the Default Application — the only one allowed to send messages. If another platform (like ManyChat, Tidio, or similar) connected before DoubleTick, it likely claimed this spot, leaving DoubleTick unable to reply.

***

#### <mark style="color:$primary;">**How to fix it**</mark>

1. Open your **Facebook Page** — the one linked to your Instagram account.
2. Go to **Settings** on your Facebook Page.
3. Click on **Advanced Messaging** from the left sidebar.
4. Scroll down to the **Instagram Permissions** section. You'll see two toggles:
   * **Access Standby Channel** — Already ON. Leave it as is.
   * **Take Control of Conversations** — Turn this ON.
5. Make sure **both toggles are ON**, then click **Save**.
6. Come back to DoubleTick and try replying — it should work now!

***

Still facing issues? Reach out to the [**DoubleTick support**](https://wa.me/918356849474?text=I%20am%20facing%20a%20issue%20with%20my%20Instagram%20chats%20on%20DoubleTick) team and we'll help you sort it out.


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