How to connect your Instagram account
Learn how to connect an Instagram business or creator account to DoubleTick so Instagram DMs land in the same inbox as your other conversations.
DoubleTick supports Instagram as a conversation channel, so you can receive and respond to Instagram messages directly from your DoubleTick inbox, without switching between apps.
What's covered
Before you begin
Make sure you have one of the following before starting:
An Instagram business account
An Instagram professional (creator) account
How to connect your Instagram account
Step 1: Open settings Hover over the left-hand navigation panel to expand it, then click Settings.
Step 2: Go to manage channels Inside Settings, locate the Manage channels section and click on it. This section displays all the channels and API numbers currently connected to your DoubleTick account.
Step 3: Click connect new channels On the right-hand side of the Manage channels screen, click Connect new channels.
Step 4: Select Instagram A pop-up will appear asking which type of channel you want to connect. You’ll see two options: WhatsApp API or WhatsApp Business number and Instagram Business or Creator account. Select Instagram to continue.
Step 5: Log in to your Instagram account A new window opens prompting you to log in to your Instagram account.
Enter your Instagram username (or email address) and password.
You may be asked whether you want to save your login information in the browser — this is optional and based on your preference.
Step 6: Grant the required permissions After logging in, Instagram will ask you to give DoubleTick access to your account. Turn on both Allow access to messages and Profile and media access, then click Allow.
Step 7: Wait for the connection to process After clicking Allow, the connection takes a few moments to process. Once complete, your Instagram account appears in the Manage channels section with a Connected status. Once connected, take a look at what you can and can't do on Instagram conversations, and how to restrict who on your team can access the channel.
How to assign Instagram channel access to team members
If you have multiple team members but want only specific people to handle Instagram conversations, you can restrict channel access using the Manage Assignee option. For example, if your team has five members but only two should manage Instagram messages, go to Settings → Manage Channels and find your connected Instagram channel. Click the three-dot menu next to the channel and select Manage Assignee. Select the team members you want to give access to, assign their roles, and confirm your selection. Once this is done, only the assigned team members will be able to see and respond to Instagram messages, while the other team members will no longer have access to the channel.
Key takeaways
Only Instagram business or creator accounts can connect to DoubleTick — personal accounts aren't supported.
Connect your account from Settings → Manage channels → Connect new channels.
You'll need to grant DoubleTick access to your messages, profile, and media during setup.
Once connected, your channel shows a Connected status in Manage channels.
By default, only owners and the person who onboarded the channel can see Instagram messages.
Use Manage Assignee from the channel's three-dot menu to open access to specific team members.
Team members who aren't assigned won't be able to see or respond to Instagram conversations.
Frequently asked questions
Can I connect a personal Instagram account? No. Only Instagram business or professional (creator) accounts can be connected to DoubleTick.
Where do I go to connect my Instagram account? Go to Settings → Manage channels → Connect new channels, then select Instagram.
What permissions does DoubleTick need? You'll need to allow access to your messages, and to your profile and media.
How do I know my Instagram account connected successfully? Your account will show a Connected status inside the Manage channels section.
Can I control who on my team sees Instagram messages? Yes. See how to assign Instagram channel access to team members to restrict visibility to specific agents.
Who can see the Instagram channel by default? Only owners and the team member who originally connected the channel.
Where do I restrict Instagram channel access? Go to Settings → Manage Channels, click the three-dot menu next to your Instagram channel, and select Manage Assignee.
Can I give access to more than one team member? Yes. You can select multiple team members and assign each of them a role.
What happens to team members I don't assign? They won't be able to see or respond to Instagram conversations.
Can I change who has access later? Yes. Just return to Manage Assignee and update your selection at any time.
Suggested articles
Instagram capabilities and limitations on DoubleTick Getting started with RCS on DoubleTick How to assign chats How to start a new chat with a customer
Last updated