# Resolving the 'Your Facebook Account Must Be Confirmed/Verified' Error on Ads Insights Section

If you're seeing the error message "

**Your Facebook account must be confirmed/verified**

Please complete verification on Facebook and try again" while accessing the Ads Insights section on DoubleTick, don’t worry — it’s a common Facebook account verification issue.

**🚨 Cause**

This error typically appears when your Facebook profile isn’t fully confirmed or has security-related restrictions. It can happen due to:

* Unverified email or phone number
* Account flagged for suspicious activity
* Facebook requesting additional user verification

**✅ Solution Steps**

Follow the steps below to verify your Facebook account and resume using Ads Insights seamlessly:

**Step 1: Log in to Facebook**

* Visit [www.facebook.com](http://www.facebook.com/)
* Log in to your account
* Complete any security verification prompts shown

**Step 2: Confirm Your Email or Phone Number**

* Click on Settings & Privacy > Settings
* Under Accounts Center > Personal Details, check if your email and phone are verified
* If unverified, request a confirmation email or SMS
* Complete the verification process

**Step 3: Check for Account Restrictions**

* Go to the Facebook Account Quality page
* Review any listed restrictions or actions required
* Resolve any flagged issues as per Facebook’s instructions<br>

**Step 4: Log Out and Clear Cache**

* Log out from your Facebook account
* Clear your browser cache
* Log back in and return to DoubleTick to retry

**Step 5: Reconnect DoubleTick (If Needed)**

If the error persists:

* Visit Business Integrations
* Find and remove the Scalify app (or any other connected app related to ads analytics)
* Go back to the DoubleTick Ads Insights section
* Click Connect Facebook and grant all required permissions

**🛡 Why This Happens**

Facebook’s strict account verification and privacy protocols are designed to protect user and business data. If your account isn't verified, they block third-party apps like DoubleTick from accessing insights.

**🙋 Need More Help?**

Still stuck? Reach out to the DoubleTick support team via chat or email at <support@doubletick.io>.

**✅ Best Practice: Verify Before You Advertise**

* Before running Click-to-WhatsApp or Meta Ads, ensure your Facebook profile is:

Fully verified

* Free from restrictions
* Connected with appropriate Business Manager permissions

This will ensure smooth syncing of insights, improved reporting, and uninterrupted campaign tracking inside DoubleTick.

Stay secure, stay connected!


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