# AI Writing Assistance in Your Inbox

DoubleTick includes two AI writing tools directly inside your chat window to help you respond to customer messages faster and more professionally. Both tools are accessed using the magic wand icon in the message input area.

#### <mark style="color:$primary;">**Generate Reply**</mark>

When you receive a message and are not sure how to respond, **DoubleTick can generate a reply** for you. The **AI reads the conversation history and suggests a relevant response** — the generated message appears directly in the input box, ready for you to review, edit if needed, and send.

#### <mark style="color:$primary;">**Improve Writing**</mark>

Once a reply has been generated — or if you have typed your own message — you can use the **Improve Writing option to refine the text** before sending. DoubleTick will suggest a cleaner, more polished version, and you decide whether to use it or discard it

#### <mark style="color:$primary;">**How to Use AI Writing Assistance**</mark>

**On Web App**

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FKIblO7QTRTrUtv2CS1te%2FUntitled%20design%20-%202026-04-24T162232.280.gif?alt=media&#x26;token=8cfce671-de25-4beb-993c-91e28460a738" alt=""><figcaption></figcaption></figure>

**On iOS App/Android App**

![](https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FhWFNadjj3AVtVoXIrJVF%2FUntitled%20design%20-%202026-04-24T172143.518.gif?alt=media\&token=64e5337e-91a6-4441-8add-067f04329305)

***

#### <mark style="color:$primary;">**Default AI Agent Selection**</mark>

By default, **DoubleTick automatically uses a pre-selected AI agent to generate replies**.

This means that users can start generating replies immediately without additional configuration.

If your organization has multiple AI agents configured, **you can choose a different one from the AI Studio settings**.

#### <mark style="color:$primary;">**How to Change the AI Agent Used for Replies**</mark>

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FRVypIuDg4n8Nga9lrewj%2FUntitled%20design%20-%202026-03-11T145912.513.gif?alt=media&#x26;token=496965af-e648-468a-ac4c-256712d0add8" alt=""><figcaption></figcaption></figure>

Follow these steps to select a different AI agent:

1. Open the **DoubleTick Dashboard**.
2. Navigate to **AI Studio**.
3. Click **AI Agents**.
4. Open **General Settings**.
5. Select the **AI agent you want to use for generating chat replies**.
6. **Save** the changes.

Once updated, the selected AI agent will be used when generating replies in chat.

Both **Generate Reply and Improve Writing are available on the Web App, iOS App, and Android App**. No additional setup is required to start using these features.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://learn.doubletick.io/ai-suite/ai-writing-assistance-in-your-inbox.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.