AI Writing Assistance in Your Inbox

DoubleTick includes two AI writing tools directly inside your chat window to help you respond to customer messages faster and more professionally. Both tools are accessed using the magic wand icon in the message input area.

Generate Reply

When you receive a message and are not sure how to respond, DoubleTick can generate a reply for you. The AI reads the conversation history and suggests a relevant response — the generated message appears directly in the input box, ready for you to review, edit if needed, and send.

Improve Writing

Once a reply has been generated — or if you have typed your own message — you can use the Improve Writing option to refine the text before sending. DoubleTick will suggest a cleaner, more polished version, and you decide whether to use it or discard it

How to Use AI Writing Assistance

On Web App

On iOS App/Android App

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Default AI Agent Selection

By default, DoubleTick automatically uses a pre-selected AI agent to generate replies.

This means that users can start generating replies immediately without additional configuration.

If your organization has multiple AI agents configured, you can choose a different one from the AI Studio settings.

How to Change the AI Agent Used for Replies

Follow these steps to select a different AI agent:

1. Open the DoubleTick Dashboard.

2. Navigate to AI Studio.

3. Click AI Agents.

4. Open General Settings.

5. Select the AI agent you want to use for generating chat replies.

6. Save the changes.

Once updated, the selected AI agent will be used when generating replies in chat.

Both Generate Reply and Improve Writing are available on the Web App, iOS App, and Android App. No additional setup is required to start using these features.