# Generate Replies in Chat Using AI Agent

The **AI Reply Generation** feature in DoubleTick helps users respond to customer messages quickly by automatically generating reply suggestions directly inside the chat.

Instead of typing a response manually, users can click the **AI Writing Assistance** option in the chat to generate a suggested reply based on the conversation.

The AI analyzes the previous messages in the conversation and produces a response that is relevant to the context of the discussion. This helps teams respond faster while maintaining clear and accurate communication with customers.

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### How AI Reply Generation Works

When a conversation is open, DoubleTick’s AI can analyze the previous messages exchanged in the chat and generate a suggested reply.

The generated reply is based on:

* The context of the ongoing conversation
* Previous messages in the chat
* The AI agent selected in your AI Studio settings

This allows the AI to generate responses that are relevant to the discussion already taking place.

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### How to Generate a Reply Using AI

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Follow these steps to generate a reply in chat:

1. Open any **conversation** inside DoubleTick.
2. At the bottom of the chat window, locate the **message typing area** where you normally type a reply.
3. On the **right side of the message input box**, you will see a **magic wand icon**.
4. Click the **magic wand icon**.
5. DoubleTick will automatically generate a **suggested reply based on the conversation**.
6. Review the generated message.\
   You can edit the response if required before sending it to the customer.

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### Default AI Agent Selection

By default, DoubleTick automatically uses a pre-selected AI agent to generate replies.

This means that users can start generating replies immediately without additional configuration.

If your organization has multiple AI agents configured, you can choose a different one from the AI Studio settings.

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### How to Change the AI Agent Used for Replies

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Follow these steps to select a different AI agent:

1. Open the **DoubleTick Dashboard**.
2. Navigate to **AI Studio**.
3. Click **AI Agents**.
4. Open **General Settings**.
5. Select the AI agent you want to use for generating chat replies.
6. Save the changes.

Once updated, the selected AI agent will be used when generating replies in chat.

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### Best Practices When Using AI Replies

To ensure the best communication with customers:

* Always review the AI-generated response before sending it.
* Edit the message if you want to personalize it further.
* Use AI replies as a starting point to speed up your response time.

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### Key Points to Remember

* AI replies are generated **directly inside the chat window**.
* The feature is accessed using the **magic wand icon (AI Writing Assistance)** near the message typing area.
* The AI generates replies based on **previous messages in the conversation**.
* Responses can be **edited before sending** to the customer.