# How to Notify Agents on WhatsApp When Assigned a Lead in DoubleTick
1. Navigate to the chats section, copy any chat URL, then go to the templates section to create a new template for notifying the team member.
2. Create a new template and assign a name to the template and enter the content for the message, for example:\
Hey {{team}},
A conversation from DoubleTick CRM has been assigned to you."
3. Add the Visit Website Button with Dynamic Customer Number
* Copy any chat URL and paste it into the button’s link.
* Add the customer's phone number in curly braces (e.g., `{{customer_phone_number}}`), as this will be a dynamic field. You can use an example variable for testing.
* Submit the template after saving.
4. Set Up the Bot Trigger
* Now, go to the bot and choose the “On Agent Assigned” trigger.
* Link this trigger to the "Send Template" action.
5. Send the Template to a Specific Number
* In the "Send Template" action, click the three vertical dots (ellipsis) and choose "Send to Specific Number."
* From the customer attributes, select the customer’s phone number.
* This will notify the team member when a lead from DoubleTick CRM is assigned to them.
