> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/bot-studio.md).

# Bot Studio

- [Create and Manage Bots](https://learn.doubletick.io/bot-studio/create-and-manage-bots.md): Learn to create and manage bots on DoubleTick. Create bots, set up triggers, actions, and save & unsave as you need.
- [Default Bots](https://learn.doubletick.io/bot-studio/default-bots.md)
- [Set Up Stop Bot](https://learn.doubletick.io/bot-studio/default-bots/set-up-stop-bot.md): Learn how to set up a stop bot on DoubleTick. Allow users to opt out of communications instantly, respecting their preferences and ensuring compliance.
- [Set Up Welcome Bot](https://learn.doubletick.io/bot-studio/default-bots/set-up-welcome-bot.md): Learn how to set up a Welcome Bot on DoubleTick. Send personalized greetings with custom message templates and activate the bot for new messages.
- [Create Order Bot](https://learn.doubletick.io/bot-studio/default-bots/create-order-bot.md): Learn how to create an Order Bot on DoubleTick. Automate order processing with configured keywords, catalogues, and cart management.
- [Can’t See Default Bots in Bot Studio? — Here’s How to Fix It](https://learn.doubletick.io/bot-studio/default-bots/cant-see-default-bots-in-bot-studio-heres-how-to-fix-it.md)
- [Triggers](https://learn.doubletick.io/bot-studio/triggers.md): Learn how to set up bot triggers on DoubleTick. Define conditions like keywords, events, or user interactions to automate responses and customer support.
- [Lead from CTWA](https://learn.doubletick.io/bot-studio/triggers/lead-from-ctwa.md)
- [Message from CTWA](https://learn.doubletick.io/bot-studio/triggers/message-from-ctwa.md)
- [Difference Between Lead from CTWA vs Message from CTWA](https://learn.doubletick.io/bot-studio/triggers/difference-between-lead-from-ctwa-vs-message-from-ctwa.md)
- [On Agent Assign](https://learn.doubletick.io/bot-studio/triggers/on-agent-assign.md)
- [On Attribute Changed](https://learn.doubletick.io/bot-studio/triggers/on-attribute-changed.md)
- [On Close Conversation](https://learn.doubletick.io/bot-studio/triggers/on-close-conversation.md)
- [On First Daily Message](https://learn.doubletick.io/bot-studio/triggers/on-first-daily-message.md): Learn how to use the On First Daily Message trigger for controlled daily customer engagement.
- [On Message](https://learn.doubletick.io/bot-studio/triggers/on-message.md)
- [On New Lead](https://learn.doubletick.io/bot-studio/triggers/on-new-lead.md)
- [On New Row Google Sheet](https://learn.doubletick.io/bot-studio/triggers/on-new-row-google-sheet.md): Learn how to use the On New Row Google Sheet trigger to automate WhatsApp outreach for spreadsheet-based leads.
- [On Open Conversation](https://learn.doubletick.io/bot-studio/triggers/on-open-conversation.md)
- [On SLA breached](https://learn.doubletick.io/bot-studio/triggers/on-sla-breached.md): Learn how to use the On SLA breached trigger to automate escalations when response or resolution SLAs are violated.
- [On Template Delivered](https://learn.doubletick.io/bot-studio/triggers/on-template-delivered.md): Learn how to use the On Template Delivered trigger in Bot Studio to automatically reply when a customer clicks a button on your template, and how to run one bot across multiple WhatsApp numbers.
- [On Webhook](https://learn.doubletick.io/bot-studio/triggers/on-webhook.md): On Webhook is a bot trigger that lets DoubleTick start a journey and send platform event data whenever an external system or DoubleTick event calls a webhook URL.
- [How to configure and register a webhook](https://learn.doubletick.io/bot-studio/triggers/how-to-configure-and-register-a-webhook.md): A step-by-step setup guide for generating a webhook in Bot Studio, registering it through the DoubleTick API, and testing it with Postman.
- [On No Keyword Match](https://learn.doubletick.io/bot-studio/triggers/on-no-keyword-match.md)
- [Actions](https://learn.doubletick.io/bot-studio/actions.md)
- [Messaging](https://learn.doubletick.io/bot-studio/actions/messaging.md)
- [How to use Send Interactive List Messages action component](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-send-interactive-list-messages-action-component.md): Learn how to send interactive list messages on DoubleTick. Add headers, body, footers, and up to 10 buttons or sections to enhance customer engagement.
- [How to Use the Send Location Action Component](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-the-send-location-action-component.md)
- [How to Use the Send Message Action Component](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-the-send-message-action-component.md): Learn to send multimedia messages on DoubleTick. Include images, videos, and PDFs to share product info, engage users, and enhance your customer communication.
- [Dynamic List Messages in DoubleTick](https://learn.doubletick.io/bot-studio/actions/messaging/dynamic-list-messages-in-doubletick.md)
- [How to Use and Send Interactive Message Component in DoubleTick](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-and-send-interactive-message-component-in-doubletick.md): Learn how to send interactive messages on DoubleTick. Use up to three actionable buttons for shopping, appointment booking, and feedback collection.
- [Why You Should Use “Send Interactive Message” Instead of “Send Template” in Bot Studio](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-and-send-interactive-message-component-in-doubletick/why-you-should-use-send-interactive-message-instead-of-send-template-in-bot-studio.md)
- [Logic & Flow](https://learn.doubletick.io/bot-studio/actions/logic-and-flow.md)
- [Condition Action In Chat Bot](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/condition-action-in-chat-bot.md)
- [How to use working hours action](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-use-working-hours-action.md)
- [How to Use Condition Action](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-use-condition-action.md): Learn how to use the condition action on DoubleTick. Set rules in automated workflows to make decisions based on specific conditions.
- [How to Set Time Delay on Chatbot](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-set-time-delay-on-chatbot.md): Learn to use the Time Delay action in DoubleTick chatbots. Add pauses between messages or actions for a smoother customer experience and better communication.
- [How to Set Wait Till Action on Chatbot](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-set-wait-till-action-on-chatbot.md): Learn how to use the Wait Till action in DoubleTick chatbots. Schedule actions for specific dates and times to automate reminders and enhance customer engagement.
- [Repeat Every Week Trigger in Wait Till Action (Bot Studio)](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/repeat-every-week-trigger-in-wait-till-action-bot-studio.md)
- [Customer Management](https://learn.doubletick.io/bot-studio/actions/customer-management.md)
- [Assign Agent to Customer's Chat](https://learn.doubletick.io/bot-studio/actions/customer-management/assign-agent-to-customers-chat.md): Learn how to assign agents to customer chats on DoubleTick. Use manual, automated, or random selection for efficient agent assignment based on customer actions.
- [How to use Assign Agent Action Component](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-use-assign-agent-action-component.md)
- [How to Use the Close Conversation Feature](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-use-the-close-conversation-feature.md): Learn how to use the 'Close Conversation' feature on DoubleTick. Automate chat closures to prevent SLA breaches and manage resolved customer interactions.
- [How to Set Tags](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-set-tags.md): Learn to set Tags on DoubleTick to segment customers, personalize interactions, and automate categorization for better engagement and targeted marketing.
- [How to Set Customer Attributes](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-set-customer-attributes.md): Learn to store customer responses on DoubleTick using Customer Attributes. Capture and manage data for personalized interactions and future reference.
- [What is WhatsApp Opt-Out and How to Manage It](https://learn.doubletick.io/bot-studio/actions/customer-management/what-is-whatsapp-opt-out-and-how-to-manage-it.md): Learn what is WhatsApp Opt-out and how to manage it on DoubleTick. Use our Opt-Out bot to allow users to remove themselves from conversations easily.
- [Data & APIs](https://learn.doubletick.io/bot-studio/actions/data-and-apis.md)
- [Format Date Action in DoubleTick Bot Studio](https://learn.doubletick.io/bot-studio/actions/data-and-apis/format-date-action-in-doubletick-bot-studio.md): Make Your Bots Smarter with Clean, Consistent Date Handling
- [How to use Call API component](https://learn.doubletick.io/bot-studio/actions/data-and-apis/how-to-use-call-api-component.md)
- [Format Mobile Number Trigger in DoubleTick Bot Studio](https://learn.doubletick.io/bot-studio/actions/data-and-apis/format-mobile-number-trigger-in-doubletick-bot-studio.md)
- [How to Set Up Google Sheet Action](https://learn.doubletick.io/bot-studio/actions/data-and-apis/how-to-set-up-google-sheet-action.md): Learn how to use the Google Sheet action on DoubleTick. Seamlessly transfer and organize conversation data in Google Sheets for future reference and analysis.
- [Calls](https://learn.doubletick.io/bot-studio/actions/calls.md)
- [How to Use the Ring Call Action in Bot](https://learn.doubletick.io/bot-studio/actions/calls/how-to-use-the-ring-call-action-in-bot.md)
- [How to Trigger an AI Agent Call from Bot Studio](https://learn.doubletick.io/bot-studio/actions/calls/how-to-trigger-an-ai-agent-call-from-bot-studio.md)


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