> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/bot-studio/actions/calls/how-to-trigger-an-ai-agent-call-from-bot-studio.md).

# How to Trigger an AI Agent Call from Bot Studio

Imagine a customer shows interest — and before they even have to ask, your AI Agent is already calling them.

With the **Route to AI Agent** option in the **Ring Call action**, you can set up your Bot Studio journey to automatically place an outbound call to a customer at exactly the right moment — no human agent needed.

***

#### <mark style="color:$primary;">**Before You Begin**</mark>

Make sure the following are ready:

* An AI Agent has been created and configured in your account
* Whatsapp Calling is enabled for your account

***

#### <mark style="color:$primary;">**How It Works**</mark>

1. A customer moves through your Bot Studio journey
2. They reach a point where a Ring Call action is connected
3. The Ring Call action is set to **Route to AI Agent**
4. The AI Agent automatically calls the customer
5. The AI Agent handles the entire conversation on the call

***

#### <mark style="color:$primary;">**Where Can You Place the Ring Call Action?**</mark>

Anywhere.

You can connect the Ring Call action after **any trigger or action component** in your journey — there are no restrictions. Wherever you want an outbound AI Agent call to happen, simply connect that component's node to a Ring Call action.

Some examples:

* After an **On Message** trigger — when a customer sends a specific keyword
* After a **Template Button** — when a customer clicks a button in your WhatsApp template
* After a **Send Message** action — follow up a message with an instant AI Agent call
* After a **data collection step** — call the customer as soon as they submit their information

The placement is completely up to you.

***

<figure><img src="/files/v1UKxR0JPTwTSzA6HBzl" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**How to Set It Up**</mark>

**Step 1: Open Bot Studio**

Log in to your DoubleTick dashboard and go to **Bot Studio.** Open the journey where you want to trigger the AI Agent call.

**Step 2: Build Your Journey**

Set up your journey using whichever components you need. Stop at the point where you want the outbound call to be triggered.

**Step 3: Connect to a Ring Call Action**

Take the output node of that component and connect it to a **Ring Call action.**

**Step 4: Configure the Ring Call Action**

1. Open the Ring Call action.
2. Click the **Assignment Method** dropdown.
3. Select **Route to AI Agent.**
4. Choose the AI Agent you want to handle the call.

**Step 5: Save and Publish**

Click **Save** and publish your journey. Your setup is complete.

***

#### <mark style="color:$primary;">**Use Cases**</mark>

**Callback Request via Template** Send a template with a "Request a Call" button. When the customer clicks it, the AI Agent calls them instantly.

**Keyword Trigger** When a customer replies with a word like "CALL" or "HELP", the journey automatically triggers an AI Agent call.

**Post-Inquiry Follow-Up** After a customer submits information or shows interest anywhere in the journey, trigger an immediate AI Agent call to follow up.

**Lead Qualification** Route interested customers to an AI Agent call that qualifies them over the phone — without any human involvement.

***

*Any component. Any point in the journey. An instant AI-powered call — automatically.*


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