> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/bot-studio/actions/customer-management.md).

# Customer Management

- [Assign Agent to Customer's Chat](https://learn.doubletick.io/bot-studio/actions/customer-management/assign-agent-to-customers-chat.md): Learn how to assign agents to customer chats on DoubleTick. Use manual, automated, or random selection for efficient agent assignment based on customer actions.
- [How to use Assign Agent Action Component](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-use-assign-agent-action-component.md)
- [How to Use the Close Conversation Feature](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-use-the-close-conversation-feature.md): Learn how to use the 'Close Conversation' feature on DoubleTick. Automate chat closures to prevent SLA breaches and manage resolved customer interactions.
- [How to Set Tags](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-set-tags.md): Learn to set Tags on DoubleTick to segment customers, personalize interactions, and automate categorization for better engagement and targeted marketing.
- [How to Set Customer Attributes](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-set-customer-attributes.md): Learn to store customer responses on DoubleTick using Customer Attributes. Capture and manage data for personalized interactions and future reference.
- [What is WhatsApp Opt-Out and How to Manage It](https://learn.doubletick.io/bot-studio/actions/customer-management/what-is-whatsapp-opt-out-and-how-to-manage-it.md): Learn what is WhatsApp Opt-out and how to manage it on DoubleTick. Use our Opt-Out bot to allow users to remove themselves from conversations easily.


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