# Assign Agent to Customer's Chat

We'll illustrate how to streamline the process of assigning an agent to manage customer inquiries without manual intervention. With the "<mark style="color:green;">**Assign Agent**</mark>" action feature in DoubleTick Bot, you can effortlessly configure automatic agent assignment triggered by customer actions such as clicking on designated buttons or typing predefined keywords. Let's dive in 👇

### **The Assign Agent action consists of three components**:

* **Manual Agent Selection**: You can choose a specific agent from the dropdown list by clicking the search button. This allows you to assign particular chats to a specific agent. Simply select the agent's name whom you wish to assign the chats to.

<figure><img src="/files/WdZVEoZXiBzfkJrtaZpz" alt=""><figcaption></figcaption></figure>

* **Random Agent Selection**: This option enables the system to randomly assign chats to available agents. It distributes the workload evenly among team members.

<figure><img src="/files/a1rV89RWBkVMsP3bW5tU" alt=""><figcaption></figcaption></figure>

* **Re-assign if already assigned Checkbox**: By checking this box, you allow the system to re-assign chats even if they are already assigned to an agent.

<figure><img src="/files/JGnd0M1s4li9Gry2wNoC" alt=""><figcaption></figcaption></figure>

### **Example Scenario:**

* **Customer Query:** A customer clicks on the "**Support**" button in the chat interface, indicating a need for assistance.
* **Automatic Assignment:** The chatbot triggers the "**Assign Agent**" action, randomly assigning the inquiry to an available agent or directing it to a designated expert based on predefined criteria.
* **Agent Response:** The assigned agent promptly engages with the customer, addressing their query and providing timely assistance, thus ensuring a positive customer experience.

<figure><img src="/files/0xZkeqoqRt6tw7a1gYcz" alt=""><figcaption></figcaption></figure>


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