# Format Mobile Number Trigger in DoubleTick Bot Studio

### What Is the Format Mobile Number Trigger?

The **Format Mobile Number** feature in DoubleTick is a **trigger available inside Bot Studio** that helps you automatically **clean and standardize phone numbers** before a bot journey continues.

In simple terms:\
This trigger ensures that the phone number entering your bot flow is **converted into a valid WhatsApp-ready format**, so your automation works smoothly without message failures.

***

### Why Does This Trigger Exist?

Phone numbers can come from many sources:

* Website forms
* CRM tools
* APIs or webhooks
* Manual uploads

These numbers are often **not formatted correctly** for WhatsApp.

For example:

* `9876543210`
* `91 9876543210`
* `+91-98765-43210`

WhatsApp requires phone numbers in a **strict international format**, like:

* `+919876543210`

If the number is not formatted correctly:

* Messages may fail to send
* Templates may not deliver
* Bot journeys may break

The **Format Mobile Number trigger fixes this automatically** before the journey moves forward.

***

### Where Do You Find This Trigger?

You can find **Format Mobile Number** inside **DoubleTick Bot Studio**.

Steps:

1. Log in to your DoubleTick dashboard
2. Go to **Bot Studio**
3. Open an existing bot or create a new one
4. In the **Triggers section**, select **Format Mobile Number**

This trigger runs **at the start of a bot journey**.

***

### How Does the Format Mobile Number Trigger Work?

When this trigger is used:

1. DoubleTick receives a phone number (for example, from a webhook or form)
2. The trigger:
   * Removes extra characters (spaces, dashes, symbols)
   * Adds the correct country code
3. The output is a **clean, WhatsApp-compatible number**
4. The bot journey continues using this formatted number

This ensures all next steps—messages, templates, or assignments—work correctly.

***

### Simple Real-Life Use Case

<figure><img src="/files/nOGD6zZAFjXY4EkxMvmG" alt=""><figcaption></figcaption></figure>

#### Scenario: Website Lead Automation

* A user submits their phone number on your website
* The number enters DoubleTick through a webhook
* You want to send them a WhatsApp message automatically

#### Without This Trigger:

* The number may be invalid
* WhatsApp message may fail

#### With Format Mobile Number Trigger:

* The number is cleaned and corrected
* WhatsApp message is delivered successfully
* Bot journey continues without errors

***

### When Should You Use This Trigger?

You should use the **Format Mobile Number trigger** when:

* Phone numbers are coming from **outside WhatsApp**
* You are using **webhooks or APIs**
* You are triggering bots using **external data**
* You handle **international phone numbers**

If the conversation is **not directly started by a WhatsApp message**, this trigger is strongly recommended.

***

### Key Benefits

* ✅ Ensures correct WhatsApp number format
* ✅ Prevents message delivery failures
* ✅ Improves bot reliability
* ✅ Works seamlessly with templates and outbound messages
* ✅ Reduces manual troubleshooting

***

### Important Things to Remember

* Always choose the **correct country code**
* Use this trigger **before sending messages**
* Especially useful for webhook-based bot journeys
* One small trigger can save multiple message failures

***

### Summary

The **Format Mobile Number trigger** is a foundational step in building reliable WhatsApp automation in DoubleTick.

It ensures:

* Phone numbers are valid
* Bots run smoothly
* Messages are delivered successfully

Think of it as:

> “DoubleTick’s safety check before starting a WhatsApp conversation.”


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