Format Date Action in DoubleTick Bot Studio

Make Your Bots Smarter with Clean, Consistent Date Handling

When customers share dates with your bot, they can write them in many different ways — and that often creates confusion for automation. To solve this, DoubleTick introduces the Format Date action in Bot Studio.

This feature helps you standardize dates automatically, so your bots can work reliably every time.

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What Is the Format Date Action?

The Format Date action allows your bot to take a date value (entered by a customer or stored in a field) and convert it into a specific format that your bot can easily understand and use.

In simple terms:

No matter how a customer enters a date, your bot converts it into one clean, fixed format.

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Why Is This Feature Important?

Customers don’t always follow the same date format. For example:

• 8/12/25

• 12 August 2025

• 08-12-2025

While humans understand these, bots and systems often don’t.

With Format Date:

• Dates become consistent

• Bots don’t break due to format mismatch

• Follow-ups, reminders, and workflows work smoothly

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Common Use Cases

You can use Format Date when:

• Capturing appointment dates

• Storing birthdates

• Scheduling follow-ups

• Sending reminders

• Passing dates to templates or APIs

Example: A customer enters a date in any format → your bot converts it to YYYY-MM-DD → you use it everywhere without errors.

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How Format Date Helps Your Business

• ✅ Eliminates date-related errors

• ✅ Improves bot accuracy

• ✅ Reduces manual validation logic

• ✅ Makes automation reliable

• ✅ Prepares data for integrations and reporting

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Where Can You Use This Action?

The Format Date action is available inside Bot Studio while creating or editing a bot flow. You can add it as an action step whenever you are working with date-related inputs or fields.

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Summary

The Format Date action ensures that:

• All dates follow a single, consistent format

• Your bots behave predictably

• Your workflows stay clean and reliable

If your bot deals with dates at any point, this feature is highly recommended.