Format Mobile Number Trigger in DoubleTick Bot Studio

What Is the Format Mobile Number Trigger?

The Format Mobile Number feature in DoubleTick is a trigger available inside Bot Studio that helps you automatically clean and standardize phone numbers before a bot journey continues.

In simple terms: This trigger ensures that the phone number entering your bot flow is converted into a valid WhatsApp-ready format, so your automation works smoothly without message failures.

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Why Does This Trigger Exist?

Phone numbers can come from many sources:

• Website forms

• CRM tools

• APIs or webhooks

• Manual uploads

These numbers are often not formatted correctly for WhatsApp.

For example:

• 9876543210

• 91 9876543210

• [phone]

WhatsApp requires phone numbers in a strict international format, like:

• [phone]

If the number is not formatted correctly:

• Messages may fail to send

• Templates may not deliver

• Bot journeys may break

The Format Mobile Number trigger fixes this automatically before the journey moves forward.

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Where Do You Find This Trigger?

You can find Format Mobile Number inside DoubleTick Bot Studio.

Steps:

1. Log in to your DoubleTick dashboard

2. Go to Bot Studio

3. Open an existing bot or create a new one

4. In the Triggers section, select Format Mobile Number

This trigger runs at the start of a bot journey.

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How Does the Format Mobile Number Trigger Work?

When this trigger is used:

1. DoubleTick receives a phone number (for example, from a webhook or form)

2. The trigger:

   • Removes extra characters (spaces, dashes, symbols)

   • Adds the correct country code

3. The output is a clean, WhatsApp-compatible number

4. The bot journey continues using this formatted number

This ensures all next steps—messages, templates, or assignments—work correctly.

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Simple Real-Life Use Case

Scenario: Website Lead Automation

• A user submits their phone number on your website

• The number enters DoubleTick through a webhook

• You want to send them a WhatsApp message automatically

Without This Trigger:

• The number may be invalid

• WhatsApp message may fail

With Format Mobile Number Trigger:

• The number is cleaned and corrected

• WhatsApp message is delivered successfully

• Bot journey continues without errors

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When Should You Use This Trigger?

You should use the Format Mobile Number trigger when:

• Phone numbers are coming from outside WhatsApp

• You are using webhooks or APIs

• You are triggering bots using external data

• You handle international phone numbers

If the conversation is not directly started by a WhatsApp message, this trigger is strongly recommended.

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Key Benefits

• ✅ Ensures correct WhatsApp number format

• ✅ Prevents message delivery failures

• ✅ Improves bot reliability

• ✅ Works seamlessly with templates and outbound messages

• ✅ Reduces manual troubleshooting

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Important Things to Remember

• Always choose the correct country code

• Use this trigger before sending messages

• Especially useful for webhook-based bot journeys

• One small trigger can save multiple message failures

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Summary

The Format Mobile Number trigger is a foundational step in building reliable WhatsApp automation in DoubleTick.

It ensures:

• Phone numbers are valid

• Bots run smoothly

• Messages are delivered successfully

Think of it as:

“DoubleTick’s safety check before starting a WhatsApp conversation.”