The Format Mobile Number feature in DoubleTick is a trigger available inside Bot Studio that helps you automatically clean and standardize phone numbers before a bot journey continues.
In simple terms:
This trigger ensures that the phone number entering your bot flow is converted into a valid WhatsApp-ready format, so your automation works smoothly without message failures.
Why Does This Trigger Exist?
Phone numbers can come from many sources:
These numbers are often not formatted correctly for WhatsApp.
For example:
WhatsApp requires phone numbers in a strict international format, like:
If the number is not formatted correctly:
Messages may fail to send
Templates may not deliver
The Format Mobile Number trigger fixes this automatically before the journey moves forward.
Where Do You Find This Trigger?
You can find Format Mobile Number inside DoubleTick Bot Studio.
Steps:
Log in to your DoubleTick dashboard
Open an existing bot or create a new one
In the Triggers section, select Format Mobile Number
This trigger runs at the start of a bot journey.
When this trigger is used:
DoubleTick receives a phone number (for example, from a webhook or form)
The trigger:
Removes extra characters (spaces, dashes, symbols)
Adds the correct country code
The output is a clean, WhatsApp-compatible number
The bot journey continues using this formatted number
This ensures all next steps—messages, templates, or assignments—work correctly.
Simple Real-Life Use Case
Scenario: Website Lead Automation
A user submits their phone number on your website
The number enters DoubleTick through a webhook
You want to send them a WhatsApp message automatically
Without This Trigger:
The number may be invalid
WhatsApp message may fail
The number is cleaned and corrected
WhatsApp message is delivered successfully
Bot journey continues without errors
When Should You Use This Trigger?
You should use the Format Mobile Number trigger when:
Phone numbers are coming from outside WhatsApp
You are using webhooks or APIs
You are triggering bots using external data
You handle international phone numbers
If the conversation is not directly started by a WhatsApp message, this trigger is strongly recommended.
✅ Ensures correct WhatsApp number format
✅ Prevents message delivery failures
✅ Improves bot reliability
✅ Works seamlessly with templates and outbound messages
✅ Reduces manual troubleshooting
Important Things to Remember
Always choose the correct country code
Use this trigger before sending messages
Especially useful for webhook-based bot journeys
One small trigger can save multiple message failures
The Format Mobile Number trigger is a foundational step in building reliable WhatsApp automation in DoubleTick.
It ensures:
Messages are delivered successfully
Think of it as:
“DoubleTick’s safety check before starting a WhatsApp conversation.”
