Can’t See Default Bots in Bot Studio? — Here’s How to Fix It
Default bots like Order Booking Bot, Stop Bot, and Welcome Bot are automatically available in your Bot Studio on DoubleTick. These bots are designed to cover essential operational flows and are visible for all active WABA numbers onboarded on your account.
When Does This Issue Occur?
Sometimes a DoubleTick user may open the Bot Studio and notice that the Default Bots section is missing entirely (as highlighted in the image above).
This is usually due to syncing issues with the WABA integration.
The good news? There is a quick troubleshooting method to resolve it.
Troubleshooting — Restore Default Bots in Bot Studio
If your Default Bots aren’t showing up, follow the steps below to refresh your WABA integration:
Step 1: Open Settings
From the left-hand menu, click Settings.
Step 2: Select Manage WABA
In Settings, click Manage WABA (third option from the top).
Here you’ll see all WhatsApp API numbers linked to your DoubleTick account.
Step 3: Deactivate the WABA
Locate the WABA number currently in use.
Click the three dots (⋯) on the right side and choose Deactivate.
This briefly disconnects the integration.
Step 4: Reactivate the WABA
Once deactivated, click the three dots (⋯) again and select Activate to re-establish the integration.
This forces a fresh sync between Meta and DoubleTick Bot Studio.
Step 5: Refresh Bot Studio
Return to Bot Studio and refresh the page.
You should now see the Default Bots restored, including:
Order Booking Bot
Stop Bot
Welcome Bot
Why Does This Work?
Deactivating and reactivating the WABA forces an integration refresh, which restores the default system-level bots that may not have been registered correctly during onboarding.
This troubleshooting takes less than 15 seconds and is safe — no data loss, no bot removal, and no configuration rollback.
If the issue persists after reactivation, reach out to the DoubleTick Support Team for assistance.
