Can’t See Default Bots in Bot Studio? — Here’s How to Fix It

Default bots like Order Booking Bot, Stop Bot, and Welcome Bot are automatically available in your Bot Studio on DoubleTick. These bots are designed to cover essential operational flows and are visible for all active WABA numbers onboarded on your account.

When Does This Issue Occur?

Sometimes a DoubleTick user may open the Bot Studio and notice that the Default Bots section is missing entirely (as highlighted in the image above). This is usually due to syncing issues with the channel integration.

The good news? There is a quick troubleshooting method to resolve it.

---

Troubleshooting — Restore Default Bots in Bot Studio

If your Default Bots aren’t showing up, follow the steps below to refresh your channel integration:

Step 1: Open Settings

From the left-hand menu, click Settings.

Step 2: Select Manage Channels

In Settings, click Manage Channels (third option from the top). Here you’ll see all WhatsApp API numbers linked to your DoubleTick account.

Step 3: Deactivate the Channel

Locate the WABA number currently in use. Click the three dots (⋯) on the right side and choose Deactivate. This briefly disconnects the integration.

Step 4: Reactivate the Channel

Once deactivated, click the three dots (⋯) again and select Activate to re-establish the integration. This forces a fresh sync between Meta and DoubleTick Bot Studio.

Step 5: Refresh Bot Studio

Return to Bot Studio and refresh the page. You should now see the Default Bots restored, including:

• Order Booking Bot

• Stop Bot

• Welcome Bot

---

Why Does This Work?

Deactivating and reactivating the channel forces an integration refresh, which restores the default system-level bots that may not have been registered correctly during onboarding.

This troubleshooting takes less than 15 seconds and is safe — no data loss, no bot removal, and no configuration rollback.

---

If the issue persists after reactivation, reach out to the DoubleTick Support Team for assistance.