DoubleTick Docs
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DoubleTick Docs
  • DoubleTick Help Center
    • Prerequisites for Onboarding
    • Onboarding
    • Migration
    • Security and Compliance
    • Ecosystem
    • Two-factor Authentication
    • META Business Verification
    • Display Name
    • Display Picture
    • Official Business Accounts (Blue Badge)
    • Account Quality
    • Messaging Limit
    • Business usernames & BSUID
    • Account Bans & Appeal
    • Start and manage chats
    • Find and organise chats
    • Send and manage messages
    • Team availability and collaboration
    • WhatsApp link and QR code
    • Get Started
    • Invite & Manage Members
    • Understand WhatsApp group message charges
    • How to create personalized signatures
    • Instagram
    • RCS
    • Business-Initiated Calling on DoubleTick – Complete Guide
    • Incoming WhatsApp Calling API – Your Complete Guide
    • Call transcription & summarization
    • How to use calling license
    • How to Control the WhatsApp Call Button Visibility
    • DoubleTick Telephony
    • How to Onboard a PSTN Number on DoubleTick
    • How to Edit Your PSTN Channel and Manage Agent Access
    • How to place an outbound PSTN call
    • Get started with broadcast list
    • Send and schedule broadcasts
    • Understanding the Templates Page
    • WhatsApp API Conversations & Categories
    • Understanding WhatsApp Message Template Categories
    • How to Create a Message Template
    • How to Create a Carousel Template Message
    • Check Message Template Status
    • Fix Message Template Rejection
    • Send Template Messages
    • How to update Media Header of the existing template without creating a new Template
    • How to Delete a WhatsApp Message Template from Facebook Business Manager
    • WhatsApp Forms
    • How to Send Dynamic content in a Single template with DoubleTick
    • How to Use Predefined Templates from Meta Business Suite
    • How to Create an Authentication Template Using Your Meta (FBM) Account
    • How to Appeal a Template Category Review
    • How Clickable Image Headers Work in WhatsApp Templates
    • Understanding the Restrictions on Misuse of Template Categorization
    • Create Customer Segments
    • Using “All Of” and “Any Of” Tag Conditions for Customer Segmentation
    • How to Import & Export Contacts Using Your Phone (Android Guide)
    • How to delete customers
    • How to Import & Export Contacts Using Google Contacts (Web Guide)
    • Setup Analytics
    • How to Download and Export Reports in DoubleTick
    • How to invite a team member
    • Accept Invitations and Log in to DoubleTick
    • Assign & Change Reporting Structure
    • How to Update Team Member Profile Details
    • How to Grant Access to DoubleTick Support
    • Create and Manage Bots
    • Default Bots
      • Set Up Stop Bot
      • Set Up Welcome Bot
      • Create Order Bot
      • Can’t See Default Bots in Bot Studio? — Here’s How to Fix It
    • Triggers
    • Actions
    • AI agent
    • AI calling
    • AI Chat Summary
    • AI-Powered Truly Awaiting Reply
    • Understanding AI Custom Field
    • CX Overview
    • AI Writing Assistance in Your Inbox
    • What is Enterprise Analytics?
    • Navigating Enterprise Analytics
    • Creating and Managing Dashboards
    • How to Schedule Email Reports for Your Enterprise Dashboard
    • Understanding the Reports Section
    • Introduction to Segmentation Report
    • Introduction to Funnel Report
    • CTWA
    • CTWA Retargeting
    • Ads insights
    • Conversion API
    • How to edit your Profile Details
    • Push Notifications
    • How to Set Up Low Wallet Balance Email Alerts in DoubleTick
    • Manage Roles
    • Understanding Chat Activity Logs in DoubleTick
    • How to Create and Use Custom Contact Fields
    • How to use Custom Nested Fields for CRM-grade Data
    • How to Create and Use Multi-Select List in Custom Contact Fields
    • Create and Use Quick Replies
    • How to Create and Use Quick Replies (with Media) on DoubleTick
    • How to Delete Multiple Tags in DoubleTick
    • Custom Events Guide
    • Create a WhatsApp Widget on Website
    • How to Use Webhooks to Pass Events to Third-Party
    • Enterprise Security
    • Developer Documentation
    • How to Set the Login OTP Delivery Method
    • Single Sign-On (SSO) in DoubleTick
    • Understanding DoubleTick API Rate Limits
    • How to Manage Channels
    • How to Manage Billing & Invoices
    • What is an SLA and How to Set Up a Default SLA on DoubleTick
    • How to configure and use Multi - Channel-Level SLA with Escalations
    • Integrations
    • How to set up working hours
    • How To Enable Browser Push Notification For DoubleTick Messages
    • Custom automations
    • Integration
    • How Conversation Charges Works
    • Manage and View Account Quality on Meta
    • Messaging Limits in WhatsApp API
    • Upcoming Changes to WhatsApp Messaging Limits – Effective October 7, 2025
    • Frictionless Messaging in DoubleTick
    • Direct send guide
    • Important Update: WhatsApp Pricing Changes from October 1, 2025
    • WhatsApp Business API Platform – Updated Template Rates (Effective Jan 1, 2026)
    • Business Portfolio Pacing – What It Is and How It Affects Your Messages
    • Template Pacing – What It Is and How It Affects Your Messages
    • Template Pacing vs. Portfolio Pacing – Key Differences Explained
    • Troubleshoot Common WhatsApp API Errors
    • Advanced troubleshooting & pro tips
    • Getting Started with Co-Existence
    • How to Onboard a WhatsApp Business Phone Number on Coex
    • Benefits of Co-Existence with DoubleTick
    • Limitations & Restrictions of Co-Existence
    • Co-Existence vs WhatsApp Business API
    • FAQs – WhatsApp Coexistence with DoubleTick
    • Webhooks
    • DoubleTick API
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. Bot Studio

Default Bots

Set Up Stop BotSet Up Welcome BotCreate Order BotCan’t See Default Bots in Bot Studio? — Here’s How to Fix It
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