# Set Up Welcome Bot

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## **Working of Welcome Bot**

The Welcome Bot serves as an automated greeting mechanism designed to engage with customers and provide a personalized experience. 

Here's how it operates 👇

* Whenever a new message is received from a customer, the Welcome Bot springs into action
* To ensure a balanced interaction experience, the bot is designed to *<mark style="color:green;">**activate only once within a 24-hour period**</mark>* for each customer
* This feature ensures that customers receive the welcome message at appropriate intervals without overwhelming them with repeated greetings (*The activation timeframe of 24 hours remains constant and cannot be altered or adjusted*)
* Prior to deployment, administrators can define a welcome template message within the bot's settings. This template serves as the standardized greeting that the bot delivers to customers upon activation

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## Configure Welcome Bot

* Navigate to the Bot Studio in the left panel
* Under the default bot, locate and select the **Welcome Bot**
* Once on the "**Manage your Welcome Bot**" page, click on the edit icon <img src="/files/itO4AB4uMHihkAB7fzmn" alt="" data-size="line">

<figure><img src="/files/jC20f9K8ClGliEHipX5E" alt=""><figcaption></figcaption></figure>

* On Configure selected bots window, click on the "<mark style="color:green;">**Set New Template**</mark>" button
* Choose the desired welcome template and click on the "<mark style="color:green;">**Select Template**</mark>" button
* If necessary, add variables to customize the message, then click on the "<mark style="color:green;">**Select Template**</mark>" button again to confirm

<figure><img src="/files/6D2F7JPBMuYiUL3K7nZ0" alt=""><figcaption><p>Upon successful configuration, a message will appear "<mark style="color:green;"><strong>Action set successfully!</strong></mark>"</p></figcaption></figure>

* To enable/active the welcome bot click on the toggle switch on the top right coner&#x20;

<figure><img src="/files/ezMYcVCn6cdNqJXl757L" alt=""><figcaption><p><em><mark style="color:green;"><strong>Configuration of the Welcome Bot is now complete</strong></mark></em></p></figcaption></figure>

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