# On Agent Assign

On Agent Assign is a trigger that activates when a conversation is assigned to a team member in DoubleTick.

This trigger helps automate actions immediately after an agent becomes responsible for a customer chat.<br>

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### Where to Use This Trigger

Use it when:

* You want the agent to receive context automatically
* You want internal workflows after assignment
* You want different handling based on support or sales ownership

#### How to Use It

1. Create a journey in Bot Studio
2. Select trigger On Agent Assign
3. Add actions like:
   * Send internal instructions
   * Update lead stage
   * Notify the assigned agent
4. Publish the journey

#### Key Capabilities

* Improves agent readiness
* Supports structured routing workflows
* Reduces manual coordination

#### Example Use Case

A customer requests pricing.\
Once assigned to a sales agent, the bot automatically sends an internal note with customer interest.