> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-agent-assign.md).

# On Agent Assign

On Agent Assign is a trigger that activates when a conversation is assigned to a team member in DoubleTick.

This trigger helps automate actions immediately after an agent becomes responsible for a customer chat.<br>

<figure><img src="/files/Ym8ZmaOAjBmiQg7RpJg8" alt=""><figcaption></figcaption></figure>

### Where to Use This Trigger

Use it when:

* You want the agent to receive context automatically
* You want internal workflows after assignment
* You want different handling based on support or sales ownership

#### How to Use It

1. Create a journey in Bot Studio
2. Select trigger On Agent Assign
3. Add actions like:
   * Send internal instructions
   * Update lead stage
   * Notify the assigned agent
4. Publish the journey

#### Key Capabilities

* Improves agent readiness
* Supports structured routing workflows
* Reduces manual coordination

#### Example Use Case

A customer requests pricing.\
Once assigned to a sales agent, the bot automatically sends an internal note with customer interest.


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