On First Daily Message
On First Daily Message is a bot trigger that activates when a customer messages you for the first time on a given day.
It runs only once per customer per day. If the same customer sends more messages later, the trigger will not repeat until the next day.
This helps you start a daily automation flow in a controlled way, without sending repeated welcome messages.
Where to Use This Trigger
Use this trigger when you want to automate daily customer engagement in a controlled and non-repetitive way.
It is ideal for:
Sending daily greetings or updates when customers initiate contact
Guiding customers to the right product, service, or support team
Creating personalized daily journeys based on customer intent or attributes
Ensuring automation runs only once per day per customer
This trigger is best suited for businesses that want consistent engagement without overwhelming customers with repeated messages.
How to Use It in Bot Studio
Open Bot Studio in your DoubleTick dashboard
Click Create New Journey
Select the trigger: On First Daily Message
Design the automation flow you want to run, such as:
Sending a greeting message
Sharing a daily update or offer
Asking the customer what they need help with
Assigning the chat to the correct team
Using conditions based on tags or attributes
Save and publish the journey
Once active, the bot will trigger automatically whenever a customer sends their first message of the day.
Key Capabilities
Triggers only once every 24 hours per customer
Enables daily engagement without repeated automation
Helps businesses send contextual messages within the open support window
Supports multi-step conversational journeys instead of single welcome messages
Allows conditional logic based on customer activity, tags, or attributes
Reduces dependency on paid template messages for daily interactions
Example Use Case
A fashion brand wants to increase daily engagement and product discovery.
When a customer sends their first message of the day, the bot automatically replies with a daily featured collection message and provides quick options to explore products or connect with a stylist.
This approach helps the brand:
Re-engage customers naturally during daily conversations
Promote new arrivals or limited-time offers
Improve conversions without running additional broadcast campaigns
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