> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-first-daily-message.md).
# On First Daily Message
**On First Daily Message** is a bot trigger that activates when a customer messages you for the first time on a given day.
It runs only once per customer per day. If the same customer sends more messages later, the trigger will not repeat until the next day.
This helps you start a daily automation flow in a controlled way, without sending repeated welcome messages.
### Where to Use This Trigger
Use this trigger when you want to automate daily customer engagement in a controlled and non-repetitive way.
It is ideal for:
* Sending daily greetings or updates when customers initiate contact
* Guiding customers to the right product, service, or support team
* Creating personalized daily journeys based on customer intent or attributes
* Ensuring automation runs only once per day per customer
This trigger is best suited for businesses that want consistent engagement without overwhelming customers with repeated messages.
***
### How to Use It in Bot Studio
1. Open **Bot Studio** in your DoubleTick dashboard
2. Click **Create New Journey**
3. Select the trigger: **On First Daily Message**
4. Design the automation flow you want to run, such as:
* Sending a greeting message
* Sharing a daily update or offer
* Asking the customer what they need help with
* Assigning the chat to the correct team
* Using conditions based on tags or attributes
5. Save and publish the journey
Once active, the bot will trigger automatically whenever a customer sends their first message of the day.
***
### Key Capabilities
* Triggers only once every 24 hours per customer
* Enables daily engagement without repeated automation
* Helps businesses send contextual messages within the open support window
* Supports multi-step conversational journeys instead of single welcome messages
* Allows conditional logic based on customer activity, tags, or attributes
* Reduces dependency on paid template messages for daily interactions
***
### Example Use Case
A fashion brand wants to increase daily engagement and product discovery.
When a customer sends their first message of the day, the bot automatically replies with a daily featured collection message and provides quick options to explore products or connect with a stylist.
This approach helps the brand:
* Re-engage customers naturally during daily conversations
* Promote new arrivals or limited-time offers
* Improve conversions without running additional broadcast campaigns
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-first-daily-message.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.