# On Template Delivered

**Template Delivered** is a bot trigger that activates when a customer clicks a quick reply button on a WhatsApp template message that you have sent from DoubleTick.

This trigger is used when you want to build automation based on customer responses to template buttons. Once the template is delivered, the bot journey starts depending on which button the customer selects.

This is especially useful for structured follow-ups such as confirmations, interest checks, or next-step actions.

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### Where to Use This Trigger

Use this trigger when:

* You send WhatsApp templates with quick reply buttons
* You want automation to start based on button clicks
* You need structured customer responses like:
  * Interested / Not Interested
  * Confirm / Cancel
  * Yes / No selections
* You want different actions for different button choices

This trigger is commonly used in sales follow-ups, appointment confirmations, and lead qualification workflows.

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### How to Use It in Bot Studio

#### Step 1: Create a Template with Quick Reply Buttons

Before using this trigger, you must first create a WhatsApp template that contains quick reply buttons.

Example buttons:

* I am interested
* No more
* Contact me later

Only templates with quick reply buttons can be used with this trigger.

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#### Step 2: Select Template Delivered Trigger

1. Open **Bot Studio** in DoubleTick
2. Create a new journey
3. Select the trigger: **Template Delivered**
4. From the dropdown, choose the template you want to set as the trigger

Example: A template named “Test 18 July” with three quick reply buttons.

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#### Step 3: Link Button Clicks to Actions

Once the template is selected, you can define what should happen when the customer clicks each button.

For example:

* If the customer clicks **No more**\
  → Send a message: “Thank you for your confirmation.”
* If the customer clicks **I am interested**\
  → Send another template with more details

To configure this:

1. Click the connection dot under the button option
2. Drag and link it to an action block such as:
   * Send Message
   * Send Template
3. Add the message or select the template for that response

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#### Step 4: Save and Activate the Bot

1. Click **Save**
2. Turn on the toggle to activate the journey
3. Rename the bot for easier identification if needed

Once active, the journey will run automatically when customers respond using the template buttons.

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### Key Capabilities

* Triggers automation based on template quick reply clicks
* Allows different journeys for different customer choices
* Useful for confirmations, interest checks, and structured responses
* Supports actions like sending messages, templates, or routing flows

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### Important Note

If you make changes to the bot journey after sending the template to customers, the trigger may not work correctly for customers who already received the earlier version of the template.

It is recommended to finalize the bot flow before sending templates to a large audience.

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### Example Use Case

A business sends a template asking:

“Are you interested in this offer?”

Buttons:

* I am interested
* No more

Customer actions:

* If the customer clicks **No more**\
  → Bot replies: “Thank you for confirming.”
* If the customer clicks **I am interested**\
  → Bot sends the next template with pricing and booking options

This helps businesses automate follow-ups based on customer intent without manual replies.