On Template Delivered
Template Delivered is a bot trigger that activates when a customer clicks a quick reply button on a WhatsApp template message that you have sent from DoubleTick.
This trigger is used when you want to build automation based on customer responses to template buttons. Once the template is delivered, the bot journey starts depending on which button the customer selects.
This is especially useful for structured follow-ups such as confirmations, interest checks, or next-step actions.
Where to Use This Trigger
Use this trigger when:
You send WhatsApp templates with quick reply buttons
You want automation to start based on button clicks
You need structured customer responses like:
Interested / Not Interested
Confirm / Cancel
Yes / No selections
You want different actions for different button choices
This trigger is commonly used in sales follow-ups, appointment confirmations, and lead qualification workflows.
How to Use It in Bot Studio
Step 1: Create a Template with Quick Reply Buttons
Before using this trigger, you must first create a WhatsApp template that contains quick reply buttons.
Example buttons:
I am interested
No more
Contact me later
Only templates with quick reply buttons can be used with this trigger.
Step 2: Select Template Delivered Trigger
Open Bot Studio in DoubleTick
Create a new journey
Select the trigger: Template Delivered
From the dropdown, choose the template you want to set as the trigger
Example: A template named “Test 18 July” with three quick reply buttons.
Step 3: Link Button Clicks to Actions
Once the template is selected, you can define what should happen when the customer clicks each button.
For example:
If the customer clicks No more → Send a message: “Thank you for your confirmation.”
If the customer clicks I am interested → Send another template with more details
To configure this:
Click the connection dot under the button option
Drag and link it to an action block such as:
Send Message
Send Template
Add the message or select the template for that response
Step 4: Save and Activate the Bot
Click Save
Turn on the toggle to activate the journey
Rename the bot for easier identification if needed
Once active, the journey will run automatically when customers respond using the template buttons.
Key Capabilities
Triggers automation based on template quick reply clicks
Allows different journeys for different customer choices
Useful for confirmations, interest checks, and structured responses
Supports actions like sending messages, templates, or routing flows
Important Note
If you make changes to the bot journey after sending the template to customers, the trigger may not work correctly for customers who already received the earlier version of the template.
It is recommended to finalize the bot flow before sending templates to a large audience.
Example Use Case
A business sends a template asking:
“Are you interested in this offer?”
Buttons:
I am interested
No more
Customer actions:
If the customer clicks No more → Bot replies: “Thank you for confirming.”
If the customer clicks I am interested → Bot sends the next template with pricing and booking options
This helps businesses automate follow-ups based on customer intent without manual replies.
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