# Chat Management

- [Understanding the 24-Hour Conversation Window](/chat-management/understanding-the-24-hour-conversation-window.md)
- [Start a New Chat with Customers](/chat-management/start-a-new-chat-with-customers.md)
- [Manage Customer Conversation on Chat Inbox](/chat-management/manage-customer-conversation-on-chat-inbox.md): Explore how you can categorize chats and filter them on DoubleTick chat inbox. Learn how to manage, search, and assign customer conversations efficiently.
- [How to Use Customer Notes](/chat-management/how-to-use-customer-notes.md): Learn how to add, edit, and delete customer notes on DoubleTick. Efficiently manage notes on conversations, add customer data, key highlights, update details, and ensure seamless follow-ups.
- [How to Use Tags](/chat-management/how-to-use-tags.md): Learn to create, apply, remove, and delete tags on DoubleTick for efficient lead management. Now categorize and organize customer data and segment them easily.
- [How to Assign Chats](/chat-management/how-to-assign-chats.md): Learn how to assign customer chats to agents on DoubleTick. Manage chats by allocating chats manually, automatically or using the bulk assignment feature.
- [How to Block & Unblock Customers](/chat-management/how-to-block-and-unblock-customers.md): Learn how to block and unblock customers on DoubleTick. Easily manage interaction permissions by following simple steps for blocking and unblocking users.
- [How to Delete a Chat in DoubleTick](/chat-management/how-to-delete-a-chat-in-doubletick.md)
- [How to Manage Conversations](/chat-management/how-to-manage-conversations.md): Learn how to manage customer conversations on DoubleTick: mark as read, reopen, and close chats with clarity.
- [What is WhatsApp Opt-in and How to Manage It](/chat-management/what-is-whatsapp-opt-in-and-how-to-manage-it.md): Learn what is WhatsApp Opt-in and how to manage it on DoubleTick. Understand Opt-in rules, methods, and policies to comply with WhatsApp's messaging guidelines.
- [How to Configure SLA (Service Level Agreement)](/chat-management/how-to-configure-sla-service-level-agreement.md): Learn how to set up and manage Service Level Agreements (SLAs) on DoubleTick. Define response times and ensure timely support to meet customer expectations.
- [Forward Chat Message: Enhancing Communication Efficiency](/chat-management/forward-chat-message-enhancing-communication-efficiency.md)
- [How to Send Your Current Location from the DoubleTick iOS App](/chat-management/how-to-send-your-current-location-from-the-doubletick-ios-app.md)
- [How to Use Global Message Search in DoubleTick](/chat-management/how-to-use-global-message-search-in-doubletick.md)
- [How to Use Individual Chat Search in DoubleTick](/chat-management/how-to-use-individual-chat-search-in-doubletick.md)
- [Collaborators — Share Access Instantly](/chat-management/collaborators-share-access-instantly.md)
- [Top Enterprise Use Cases for Collaborators](/chat-management/collaborators-share-access-instantly/top-enterprise-use-cases-for-collaborators.md)
- [Improved - Chat Tabs on the DoubleTick Mobile App](/chat-management/improved-chat-tabs-on-the-doubletick-mobile-app.md): Manage your conversations faster, cleaner, and smarter 📱✨
- [How to Send Audio Messages from DoubleTick Web](/chat-management/how-to-send-audio-messages-from-doubletick-web.md)
- [Understanding Agent Availability (Web & Android)](/chat-management/understanding-agent-availability-web-and-android.md)
- [How to Mark Yourself Online or Offline on Web](/chat-management/understanding-agent-availability-web-and-android/how-to-mark-yourself-online-or-offline-on-web.md)
- [How to Check Which Team Members Are Online or Offline (Web)](/chat-management/understanding-agent-availability-web-and-android/how-to-check-which-team-members-are-online-or-offline-web.md)
- [How to Mark Yourself Online or Offline on the Android App](/chat-management/understanding-agent-availability-web-and-android/how-to-mark-yourself-online-or-offline-on-the-android-app.md)
- [How to Check Which Team Members Are Online or Offline on Android While Assigning a Chat Manually](/chat-management/understanding-agent-availability-web-and-android/how-to-check-which-team-members-are-online-or-offline-on-android-while-assigning-a-chat-manually.md)