> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management.md).

# Chat Management

- [Start and manage chats](https://learn.doubletick.io/chat-management/start-and-manage-chats.md): Start conversations, manage chat status, assign and control access, and stay compliant with WhatsApp's messaging rules — all from the DoubleTick inbox.
- [Understanding the 24-hour messaging window](https://learn.doubletick.io/chat-management/start-and-manage-chats/understanding-the-24-hour-messaging-window.md): Learn how WhatsApp's 24-hour conversation window works, what opens and resets it, and what happens once it expires.
- [How to start a chat with a customer](https://learn.doubletick.io/chat-management/start-and-manage-chats/how-to-start-a-chat-with-a-customer.md): Learn how to start a new WhatsApp conversation with a customer from the DoubleTick dashboard, including when you'll need to send a template first.
- [How to navigate the inbox](https://learn.doubletick.io/chat-management/start-and-manage-chats/how-to-navigate-the-inbox.md): Explore how to categorize, filter, and bulk-manage conversations using the left panel of the DoubleTick inbox.
- [How to assign chats](https://learn.doubletick.io/chat-management/start-and-manage-chats/how-to-assign-chats.md): Learn how to assign customer chats to agents on DoubleTick, manually, in bulk, or automatically, and how to unassign them when needed.
- [How to block or unblock customers](https://learn.doubletick.io/chat-management/start-and-manage-chats/how-to-block-or-unblock-customers.md): Learn how to block and unblock customers on DoubleTick, so you can manage who can message your business.
- [How to clear or delete chats](https://learn.doubletick.io/chat-management/start-and-manage-chats/how-to-clear-or-delete-chats.md): Learn how to manage your DoubleTick inbox by clearing message history for individual contacts or deleting entire chat threads..
- [How to mark chats as read or done](https://learn.doubletick.io/chat-management/start-and-manage-chats/how-to-mark-chats-as-read-or-done.md): Learn how to manage your inbox status by marking individual or multiple conversations as read or done in DoubleTick.
- [WhatsApp opt-in: what it is and how to manage it](https://learn.doubletick.io/chat-management/start-and-manage-chats/whatsapp-opt-in-what-it-is-and-how-to-manage-it.md): Learn what WhatsApp opt-in is, the approved ways to collect it, and how to check whether a customer has opted in on DoubleTick.
- [Find and organise chats](https://learn.doubletick.io/chat-management/find-and-organise-chats.md): Find conversations quickly and organize customer context in the DoubleTick inbox.
- [How to Filter Chats in the DoubleTick Android App](https://learn.doubletick.io/chat-management/find-and-organise-chats/how-to-filter-chats-in-the-doubletick-android-app.md)
- [How to Sort Your Chat List in DoubleTick](https://learn.doubletick.io/chat-management/find-and-organise-chats/how-to-sort-your-chat-list-in-doubletick.md)
- [How to Use Customer Notes](https://learn.doubletick.io/chat-management/find-and-organise-chats/how-to-use-customer-notes.md): Learn how to add, edit, and delete customer notes on DoubleTick. Use internal notes to store key highlights, add customer context, and ensure seamless follow-ups within your team.
- [How to Use Tags](https://learn.doubletick.io/chat-management/find-and-organise-chats/how-to-use-tags.md): Learn how to create, apply, remove, and delete tags on DoubleTick. Tags help you categorize conversations, organize customer data, and segment them efficiently for better lead management.
- [How to Use Global Message Search in DoubleTick](https://learn.doubletick.io/chat-management/find-and-organise-chats/how-to-use-global-message-search-in-doubletick.md)
- [How to Use Individual Chat Search in DoubleTick](https://learn.doubletick.io/chat-management/find-and-organise-chats/how-to-use-individual-chat-search-in-doubletick.md)
- [Send and manage messages](https://learn.doubletick.io/chat-management/send-and-manage-messages.md): Send, schedule, forward, and share messages from DoubleTick across supported devices.
- [How to Schedule Messages in DoubleTick](https://learn.doubletick.io/chat-management/send-and-manage-messages/how-to-schedule-messages-in-doubletick.md)
- [Forward Chat Message: Enhancing Communication Efficiency](https://learn.doubletick.io/chat-management/send-and-manage-messages/forward-chat-message-enhancing-communication-efficiency.md)
- [How to Send Your Current Location from the DoubleTick iOS App](https://learn.doubletick.io/chat-management/send-and-manage-messages/how-to-send-your-current-location-from-the-doubletick-ios-app.md)
- [How to Send a Location on DoubleTick Android App](https://learn.doubletick.io/chat-management/send-and-manage-messages/how-to-send-a-location-on-doubletick-android-app.md)
- [How to Send Audio Messages from DoubleTick Web](https://learn.doubletick.io/chat-management/send-and-manage-messages/how-to-send-audio-messages-from-doubletick-web.md)
- [Team availability and collaboration](https://learn.doubletick.io/chat-management/team-availability-and-collaboration.md): Manage agent availability and collaborate on customer conversations across your team.
- [How to Mark Yourself Online or Offline on Web](https://learn.doubletick.io/chat-management/team-availability-and-collaboration/how-to-mark-yourself-online-or-offline-on-web.md)
- [Collaborators — Share Access Instantly](https://learn.doubletick.io/chat-management/team-availability-and-collaboration/collaborators-share-access-instantly.md)
- [How to Check Which Team Members Are Online or Offline (Web)](https://learn.doubletick.io/chat-management/team-availability-and-collaboration/how-to-check-which-team-members-are-online-or-offline-web.md)
- [How to Mark Yourself Online or Offline on the Android App](https://learn.doubletick.io/chat-management/team-availability-and-collaboration/how-to-mark-yourself-online-or-offline-on-the-android-app.md)
- [How to Check Which Team Members Are Online or Offline on Android While Assigning a Chat Manually](https://learn.doubletick.io/chat-management/team-availability-and-collaboration/how-to-check-which-team-members-are-online-or-offline-on-android-while-assigning-a-chat-manually.md)
- [Understanding Agent Availability (Web & Android)](https://learn.doubletick.io/chat-management/team-availability-and-collaboration/understanding-agent-availability-web-and-android.md)
- [WhatsApp link and QR code](https://learn.doubletick.io/chat-management/whatsapp-link-and-qr-code.md): Create links and QR codes that let customers start WhatsApp conversations instantly.
- [How to generate a WhatsApp link and QR code](https://learn.doubletick.io/chat-management/whatsapp-link-and-qr-code/how-to-generate-a-whatsapp-link-and-qr-code.md): Learn how to generate a WhatsApp chat link and QR code in DoubleTick, and where to use them to bring customers straight into a conversation.


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