> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management/find-and-organise-chats/how-to-filter-chats-in-the-doubletick-android-app.md).

# How to Filter Chats in the DoubleTick Android App

Learn how to filter chats in the DoubleTick Android app to find conversations faster.

Chat Filters helps you quickly find the conversations you need by filtering on team member, tag, or channel, via a bottom-sheet interface.

#### What's covered

* [How to filter chats](#how-to-filter-chats)
* [Quick filters](#quick-filters)
* [Filter by team member](#filter-by-team-member), [tag](#filter-by-tag), [channel](#filter-by-channel), [Apply and clear filters](#apply-and-clear-filters)
* [Key takeaways](#key-takeaways)
* [Frequently asked questions](#frequently-asked-questions)

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2Fmh6mizuP40lEC3Brqb7X%2FUntitled%20design%20-%202026-09-16T164840.105.gif?alt=media&amp;token=e072ed4d-627f-4013-ba8c-4532897ba9f7" alt="" width="375"><figcaption></figcaption></figure>

#### How to filter chats

1. Open the **DoubleTick Android app** and go to **Chats**.
2. Tap the **Filter** icon (top-right corner).
3. **Choose** the filters you want from the panel that slides up.

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FjFHfthUz26ocxLbTZusR%2Ffilter_panel_01_v1.png?alt=media&amp;token=82b89dda-b21c-4c41-907f-c9c1557fd053" alt=""><figcaption></figcaption></figure>

#### Quick filters

* **All chats** — every conversation.
* **My chats** — conversations assigned to you.
* **Unassigned** — conversations with no team member assigned.
* **SLA breached** — conversations where the SLA has been breached.

**Filter by team member:**\
Tap Team member under Filter by to view conversations assigned to a specific agent.

**Filter by tag:**\
Tap Tag, search or select the tags you want, then tap Done.

**Filter by channel:**\
Tap Channels to filter conversations by the channel they came from. You can select more than one.

**Apply and clear filters:**\
Tap Apply Filters to update the chat list — the number of active filters shows at the top and To clear them, **tap** the **Filter** icon then **Reset**, or use **Clear filter** from the chat list.

#### Key takeaways

* Filter by team member, tag, or channel — individually or combined.
* Quick Filters give one-tap access to common views.
* Active filter count shows at the top of the chat list; clear via Reset or Clear filter.
* Android app only, for now.

#### Frequently asked questions

<details>

<summary>Can I apply more than one filter at a time?</summary>

Yes — combine filters like team member and tag, then tap **Apply Filters**.

</details>

<details>

<summary>How do I remove all applied filters?</summary>

Tap the **Filter** icon then **Reset**, or use **Clear filter** from the chat list.

</details>

<details>

<summary>Can I view only unassigned chats?</summary>

Yes.\
Choose the **Unassigned** quick filter to view conversations without an assigned team member.

</details>

<details>

<summary>Can I filter chats from multiple channels?</summary>

Yes.\
Under **Channels**, select each channel you want to include, then tap **Apply Filters**.

</details>

<details>

<summary>Do filters change the chat or its assignment?</summary>

No.\
Filters only change the conversations shown in your chat list.

</details>

#### Related articles

* [How to Sort Your Chat List in DoubleTick](/chat-management/find-and-organise-chats/how-to-sort-your-chat-list-in-doubletick.md)
* [How to Use Customer Notes](/chat-management/find-and-organise-chats/how-to-use-customer-notes.md)
* [How to Use Tags](/chat-management/find-and-organise-chats/how-to-use-tags.md)
* [How to Use Global Message Search in DoubleTick](/chat-management/find-and-organise-chats/how-to-use-global-message-search-in-doubletick.md)


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