How to Filter Chats in the DoubleTick Android App
Learn how to filter chats in the DoubleTick Android app to find conversations faster.
Chat Filters helps you quickly find the conversations you need by filtering on team member, tag, or channel, via a bottom-sheet interface.
What's covered
How to filter chats
Open the DoubleTick Android app and go to Chats.
Tap the Filter icon (top-right corner).
Choose the filters you want from the panel that slides up.
Quick filters
All chats — every conversation.
My chats — conversations assigned to you.
Unassigned — conversations with no team member assigned.
SLA breached — conversations where the SLA has been breached.
Filter by team member: Tap Team member under Filter by to view conversations assigned to a specific agent.
Filter by tag: Tap Tag, search or select the tags you want, then tap Done.
Filter by channel: Tap Channels to filter conversations by the channel they came from. You can select more than one.
Apply and clear filters: Tap Apply Filters to update the chat list — the number of active filters shows at the top and To clear them, tap the Filter icon then Reset, or use Clear filter from the chat list.
Key takeaways
Filter by team member, tag, or channel — individually or combined.
Quick Filters give one-tap access to common views.
Active filter count shows at the top of the chat list; clear via Reset or Clear filter.
Android app only, for now.
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