How to Use Global Message Search in DoubleTick
Learn how to search messages across all conversations in DoubleTick.
When managing a large number of WhatsApp conversations, finding a specific message can become difficult. Sometimes you remember what the message said, but not which chat it was in.
Global Message Search allows you to search for a keyword across all chats in your workspace, helping you quickly locate messages without manually opening conversations.
Where to Find Global Message Search
Follow these steps to access the feature.
Step 1: Open the Chats Section
Log in to your DoubleTick account and go to the Chats section.
Step 2: Locate the Search Icon
In the All Chats view, look at the top-right side of the chat list. You will see a Search icon.
Step 3: Enter a Keyword
Click the search icon and type any keyword.
Examples:
Hello
Order
Payment
Delivery
DoubleTick will display all messages across your workspace that contain the searched keyword.
What You Can See in Search Results
For each matching result, DoubleTick shows:
The message containing the keyword
The customer or contact name
The time the message was sent
Whether it was sent by the customer, agent, or automation
Clicking on a result opens the exact conversation and takes you directly to that message.
Narrow Down Your Search
You can refine results using chat filters available in the chat section, such as:
Unread
Awaiting Reply
SLA Breached
This helps narrow down results when searching across many conversations.
Messages You Can Search
Global Message Search works across different types of messages, including:
Text messages
Template messages
Interactive messages such as buttons and lists
Catalog links
Bot replies and agent messages
When to Use Global Message Search
This feature is useful when:
You remember the message content but not the chat
You need to find a phrase used in previous conversations
You want to quickly locate a message across multiple chats
Global Message Search helps teams find information quickly without manually browsing through conversations.
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