Page cover image

How to Block & Unblock Customers

Learn how to block and unblock customers on DoubleTick. Easily manage interaction permissions by following simple steps for blocking and unblocking users.


BlockCustomer

  • To block a customer, click on the three dots on the chat screen

  • Select "Block"

  • A pop up dialog box will appear, Confirm by clicking the "Block" button.

  • Customer Blocked Status will Appear on Chat Screen


UnblockCustomer

  • To unblock a customer, click on the three dots on the chat screen

  • Select "Unblock"

  • A pop up dialog box will appear, Confirm by clicking the "Unblock" button.

  • Customer Unblocked Status will Appear on Chat Screen

Last updated