How to Block & Unblock Customers

Learn how to block and unblock customers on DoubleTick. Easily manage interaction permissions by following simple steps for blocking and unblocking users.

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To perform this action via API, please visit this link to block & this link to unblock

BlockCustomer

• To block a customer, click on the three dots on the chat screen

• Select "Block"

• A pop up dialog box will appear, Confirm by clicking the "Block" button.

• Customer Blocked Status will Appear on Chat Screen

  

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UnblockCustomer

• To unblock a customer, click on the three dots on the chat screen

• Select "Unblock"

• A pop up dialog box will appear, Confirm by clicking the "Unblock" button.

• Customer Unblocked Status will Appear on Chat Screen