> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management/how-to-block-and-unblock-customers.md).

# How to Block & Unblock Customers

***

*<mark style="background-color:green;">**To perform this action via API, please visit**</mark>* [*<mark style="color:red;background-color:green;">**this link to block**</mark>*](https://doubletick.readme.io/reference/block-unblock-customer) *<mark style="background-color:green;">**&**</mark>* [*<mark style="color:red;background-color:green;">**this link to unblock**</mark>*](https://doubletick.readme.io/reference/unblock-unblock-customer)

## BlockCustomer&#x20;

* To <mark style="color:red;">block</mark> a customer, click on the three dots <img src="/files/HApxcGx6rIy4pNmEyycL" alt="" data-size="line"> on the chat screen
* Select "Block"

<div align="left"><figure><img src="/files/JQrcXo0wJ5qduP39AbHR" alt=""><figcaption></figcaption></figure></div>

* A pop up dialog box will appear, Confirm by clicking the "<mark style="color:red;">**Block**</mark>" button.<img src="/files/K5NvKpJHj6ZlzJwZT2wy" alt="" data-size="line">

<div align="left"><figure><img src="/files/rPIX0WromXNGH7laCsQl" alt=""><figcaption></figcaption></figure></div>

* Customer Blocked Status will Appear on Chat Screen

  <div align="left"><figure><img src="/files/fc9FwxlThc0LkxtIvAEa" alt="" width="285"><figcaption></figcaption></figure></div>

***

## UnblockCustomer &#x20;

* To <mark style="color:green;">unblock</mark> a customer, click on the three dots <img src="/files/HApxcGx6rIy4pNmEyycL" alt="" data-size="line"> on the chat screen
* Select "Unblock"

<figure><img src="/files/ZRyxHp3xcYb7vVIgpDSt" alt=""><figcaption></figcaption></figure>

* A pop up dialog box will appear, Confirm by clicking the "Unblock" button. <img src="/files/ntoFcL5AQRmcnsC5FMSd" alt="" data-size="line">

<figure><img src="/files/KAZ4TwO0QehnFdxeGhV2" alt=""><figcaption></figcaption></figure>

* Customer Unblocked Status will Appear on Chat Screen

<div align="left"><figure><img src="/files/UPEbZ8610RER9OfUgVBh" alt=""><figcaption></figcaption></figure></div>


---

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