# How to Block & Unblock Customers

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*<mark style="background-color:green;">**To perform this action via API, please visit**</mark>* [*<mark style="color:red;background-color:green;">**this link to block**</mark>*](https://doubletick.readme.io/reference/block-unblock-customer) *<mark style="background-color:green;">**&**</mark>* [*<mark style="color:red;background-color:green;">**this link to unblock**</mark>*](https://doubletick.readme.io/reference/unblock-unblock-customer)

## BlockCustomer&#x20;

* To <mark style="color:red;">block</mark> a customer, click on the three dots <img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FMrOrjNQjqRnRgH5ydSOr%2Fimage.png?alt=media&#x26;token=d121d2af-e453-4d41-8eb7-9c7f7088ffa8" alt="" data-size="line"> on the chat screen
* Select "Block"

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FZ5WUCJltPQqfq3NvlkqZ%2Fimage.png?alt=media&#x26;token=cff6282e-88cb-4949-8167-bca9ad315590" alt=""><figcaption></figcaption></figure></div>

* A pop up dialog box will appear, Confirm by clicking the "<mark style="color:red;">**Block**</mark>" button.<img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2Ft1Eu6AxCb40KatW6MLrC%2Fimage.png?alt=media&#x26;token=a09391fb-aee1-4e93-957d-22e5aa062eae" alt="" data-size="line">

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FkziiXpNEDEC8yLaoiqSH%2Fimage.png?alt=media&#x26;token=00011964-2556-4c17-8a33-319071553c0e" alt=""><figcaption></figcaption></figure></div>

* Customer Blocked Status will Appear on Chat Screen

  <div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FswfakDuEzfNTaxFaDSnc%2Fimage.png?alt=media&#x26;token=cb5091cd-1239-4bd1-875f-91e6ccdb5f33" alt="" width="285"><figcaption></figcaption></figure></div>

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## UnblockCustomer &#x20;

* To <mark style="color:green;">unblock</mark> a customer, click on the three dots <img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FMrOrjNQjqRnRgH5ydSOr%2Fimage.png?alt=media&#x26;token=d121d2af-e453-4d41-8eb7-9c7f7088ffa8" alt="" data-size="line"> on the chat screen
* Select "Unblock"

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2F9OUZsAEhhet03bGVgzts%2Fimage.png?alt=media&#x26;token=87b2210a-4170-423e-a505-e33140e3c01e" alt=""><figcaption></figcaption></figure>

* A pop up dialog box will appear, Confirm by clicking the "Unblock" button. <img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FBzFquy2AC0dmobWQNYAM%2Fimage.png?alt=media&#x26;token=254b2013-0be6-4caf-ac41-3b63263e4bd4" alt="" data-size="line">

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FAyD0YzETiekxtBtW60Ht%2Fimage.png?alt=media&#x26;token=f22f6c9d-ff9c-4c9c-88bf-51f9bc223258" alt=""><figcaption></figcaption></figure>

* Customer Unblocked Status will Appear on Chat Screen

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FkJ3aENQJYaQzC7bmFtdh%2Fimage.png?alt=media&#x26;token=544a1d10-f7bd-4922-a5c8-768ff7cdee97" alt=""><figcaption></figcaption></figure></div>