How to Schedule Messages in DoubleTick
Missing a follow-up because you weren't online. Sending a message at the wrong hour. Forgetting to check in with a customer at the right time.
These are small things — but they cost you conversations.
Scheduled Messages lets you write your message now and choose exactly when it goes out. You stay on top of every conversation, even when you're not actively online.
Before You Begin
Scheduled Messages is available on Pro and Enterprise plans only, and is currently live on Web.
Not on these plans? Reach out to your account manager to upgrade.
Where You Can Schedule Messages
Scheduled Messages works across:
Normal chats
Frictionless messaging
Instagram chats
WhatsApp Group chats
How to Schedule a Message
Open any chat and type your message in the input box.
Click the small arrow (▼) next to the Send button — do not hit Send yet.
A dropdown appears with four quick options:
1 hour later
Exactly 1 hour from now
Tomorrow 9:00 AM
Next day at 9:00 AM
Monday 9:00 AM
Upcoming Monday at 9:00 AM
Custom date & time
Any date, time, and timezone you choose
Select an option — your message is scheduled.
A confirmation banner appears at the bottom of the chat showing the scheduled time. You'll also see a Scheduled Messages counter in the customer's details panel on the right.
How to Set a Custom Date & Time
If the quick options don't work for you:
Select Custom date & time from the dropdown.
Choose your timezone from the searchable dropdown.
Pick a date from the calendar.
Set the time using the analog clock — select the hour, then minutes, and toggle AM or PM.
Click it to confirm.
How to Manage a Scheduled Message
Click "See scheduled messages" from the banner or the View link in the details panel to open the Scheduled Messages panel.
From there, you can manage any scheduled message:
Edit the content Click the pencil icon on the message card. Make your changes and hit the green checkmark to save — or click Cancel to exit without changes.
Reschedule to a different time Click the three-dot menu (⋮) and select Reschedule message. Pick a new date, time, or timezone and confirm.
Send it immediately Plans changed? Click the three-dot menu (⋮) and select Send now to deliver it right away.
Delete it Click the three-dot menu (⋮) and select Delete message. You'll be asked to confirm — nothing gets deleted by accident.
A Few Things to Keep in Mind
In normal chats, your message will only send if the chat window is active at the scheduled time.
In frictionless messaging, the message sends regardless of the chat window state.
There is no limit on how many messages you can schedule per chat.
The right message. At the right time. Every time.
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