How to Send Your Current Location from the DoubleTick iOS App
DoubleTick now allows users on the iOS mobile app to send their current location directly from a chat. This feature helps you share accurate directions with customers or team members without switching to any other app.
This guide explains what the feature does, when to use it, and how to send your location step by step.
What This Feature Allows You to Do
With the new location-sharing option, you can:
Send your current GPS location to any customer or teammate
Share your office or store location during a conversation
Help field staff or delivery partners reach the right place
Confirm meeting or service visit locations instantly
This can be helpful for industries such as travel, logistics, home services, sales teams, real-estate agents, and more.
How to Send Your Current Location
Follow these steps:
1. Open a Chat
Go to the chat where you want to share your location.
2. Tap the Plus (+) Button
At the bottom of your chat screen, tap the “📎” icon. This will open the menu that contains all available sharing options.
3. Select “Location”
From the options that appear, tap Location.
4. Allow Location Access (First Time Only)
If you are using this feature for the first time, your iPhone may ask for permission. Choose Allow While Using App.
5. Send Your Current Location
After granting permission, select Send Current Location. Your location will be shared in the chat immediately.
The recipient will receive a map preview and can open the location in their default map app.
If Location Isn’t Sending — Check These Settings
If you are unable to send your location, make sure DoubleTick has permission:
Open Settings on your iPhone
Go to Privacy & Security
Tap Location Services
Scroll to find DoubleTick
Set permission to Allow While Using App
This ensures your device can access your accurate GPS location.
When You Should Use Location Sharing
Here are some situations where this feature is especially useful:
When a customer asks for your office, shop, or meeting venue
When a delivery agent or service provider needs the exact address
When field staff need to share their location with internal teams
When customers want to verify where a representative is heading
When coordinating pickups, drop-offs, or onsite services
Summary
The new location-sharing feature on the DoubleTick iOS app helps you:
Share your current location quickly
Guide customers more effectively
Improve communication for field and operational teams
Avoid switching between apps
This feature is available on the latest version of the DoubleTick iOS app and works in both customer and team chats.
Last updated