search

How to Use Global Message Search in DoubleTick

When managing a large number of WhatsApp conversations, finding a specific message can become difficult. Sometimes you remember what the message said, but not which chat it was in.

Global Message Search allows you to search for a keyword across all chats in your workspace, helping you quickly locate messages without manually opening conversations.

hashtag
Where to Find Global Message Search

Follow these steps to access the feature.

hashtag
Step 1: Open the Chats Section

Log in to your DoubleTick account and go to the Chats section.

hashtag
Step 2: Locate the Search Icon

In the All Chats view, look at the top-right side of the chat list. You will see a Search icon.

hashtag
Step 3: Enter a Keyword

Click the search icon and type any keyword.

Examples:

  • Hello

  • Order

  • Payment

  • Delivery

DoubleTick will display all messages across your workspace that contain the searched keyword.

hashtag
What You Can See in Search Results

For each matching result, DoubleTick shows:

  • The message containing the keyword

  • The customer or contact name

  • The time the message was sent

  • Whether it was sent by the customer, agent, or automation

Clicking on a result opens the exact conversation and takes you directly to that message.

hashtag
Narrow Down Your Search

You can refine results using chat filters available in the chat section, such as:

  • Unread

  • Awaiting Reply

  • SLA Breached

This helps narrow down results when searching across many conversations.

hashtag
Messages You Can Search

Global Message Search works across different types of messages, including:

  • Text messages

  • Template messages

  • Interactive messages such as buttons and lists

  • Catalog links

  • Bot replies and agent messages

hashtag
When to Use Global Message Search

This feature is useful when:

  • You remember the message content but not the chat

  • You need to find a phrase used in previous conversations

  • You want to quickly locate a message across multiple chats

Global Message Search helps teams find information quickly without manually browsing through conversations.

PreviousHow to Send Your Current Location from the DoubleTick iOS AppNextHow to Use Individual Chat Search in DoubleTick

Last updated