# How to Use Global Message Search in DoubleTick

When managing a large number of WhatsApp conversations, finding a specific message can become difficult. Sometimes you remember **what the message said**, but not **which chat it was in**.

Global Message Search allows you to search for a keyword across **all chats in your workspace**, helping you quickly locate messages without manually opening conversations.

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#### <mark style="color:$primary;">**Where to Find Global Message Search**</mark>

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Follow these steps to access the feature.

#### Step 1: Open the Chats Section

Log in to your DoubleTick account and go to the **Chats** section.

#### Step 2: Locate the Search Icon

In the **All Chats** view, look at the **top-right side of the chat list**.\
You will see a **Search icon**.

#### Step 3: Enter a Keyword

Click the search icon and type any keyword.

Examples:

* Hello
* Order
* Payment
* Delivery

DoubleTick will display all messages across your workspace that contain the searched keyword.

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#### <mark style="color:$primary;">**What You Can See in Search Results**</mark>

For each matching result, DoubleTick shows:

* The message containing the keyword
* The customer or contact name
* The time the message was sent
* Whether it was sent by the customer, agent, or automation

Clicking on a result opens the exact conversation and takes you directly to that message.

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#### <mark style="color:$primary;">**Narrow Down Your Search**</mark>

You can refine results using chat filters available in the chat section, such as:

* Unread
* Awaiting Reply
* SLA Breached

This helps narrow down results when searching across many conversations.

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#### <mark style="color:$primary;">**Messages You Can Search**</mark>

Global Message Search works across different types of messages, including:

* Text messages
* Template messages
* Interactive messages such as buttons and lists
* Catalog links
* Bot replies and agent messages

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#### <mark style="color:$primary;">**When to Use Global Message Search**</mark>

This feature is useful when:

* You remember the message content but not the chat
* You need to find a phrase used in previous conversations
* You want to quickly locate a message across multiple chats

Global Message Search helps teams find information quickly without manually browsing through conversations.