# How to Use Global Message Search in DoubleTick

When managing a large number of WhatsApp conversations, finding a specific message can become difficult. Sometimes you remember **what the message said**, but not **which chat it was in**.

Global Message Search allows you to search for a keyword across **all chats in your workspace**, helping you quickly locate messages without manually opening conversations.

***

#### <mark style="color:$primary;">**Where to Find Global Message Search**</mark>

<figure><img src="/files/sdzWdTxy1o28HPu2oYTc" alt=""><figcaption></figcaption></figure>

Follow these steps to access the feature.

#### Step 1: Open the Chats Section

Log in to your DoubleTick account and go to the **Chats** section.

#### Step 2: Locate the Search Icon

In the **All Chats** view, look at the **top-right side of the chat list**.\
You will see a **Search icon**.

#### Step 3: Enter a Keyword

Click the search icon and type any keyword.

Examples:

* Hello
* Order
* Payment
* Delivery

DoubleTick will display all messages across your workspace that contain the searched keyword.

***

#### <mark style="color:$primary;">**What You Can See in Search Results**</mark>

For each matching result, DoubleTick shows:

* The message containing the keyword
* The customer or contact name
* The time the message was sent
* Whether it was sent by the customer, agent, or automation

Clicking on a result opens the exact conversation and takes you directly to that message.

***

#### <mark style="color:$primary;">**Narrow Down Your Search**</mark>

You can refine results using chat filters available in the chat section, such as:

* Unread
* Awaiting Reply
* SLA Breached

This helps narrow down results when searching across many conversations.

***

#### <mark style="color:$primary;">**Messages You Can Search**</mark>

Global Message Search works across different types of messages, including:

* Text messages
* Template messages
* Interactive messages such as buttons and lists
* Catalog links
* Bot replies and agent messages

***

#### <mark style="color:$primary;">**When to Use Global Message Search**</mark>

This feature is useful when:

* You remember the message content but not the chat
* You need to find a phrase used in previous conversations
* You want to quickly locate a message across multiple chats

Global Message Search helps teams find information quickly without manually browsing through conversations.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://learn.doubletick.io/chat-management/how-to-use-global-message-search-in-doubletick.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.