# How to Use Individual Chat Search in DoubleTick

Sometimes you may need to find a specific message **within a particular conversation**. Scrolling through long chat histories can take time.

Individual Chat Search allows you to search for keywords inside a single chat and quickly locate the required message.

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#### <mark style="color:$primary;">**Where to Find Individual Chat Search**</mark>

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Follow these steps to search within a conversation.

#### Step 1: Open a Chat

Go to the **Chats** section and open any conversation from the chat list.

The chat will open on the **right side of the screen**.

#### Step 2: Locate the Search Icon

At the top of the chat window, where the **customer’s name and chat actions appear**, you will see a **Search icon**.

#### Step 3: Enter a Keyword

Click the search icon and type the keyword you want to find.

DoubleTick will highlight all messages in that chat containing the searched word.

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#### <mark style="color:$primary;">**Search Messages by Date**</mark>

Next to the search field, you will see a **calendar icon**.

To locate messages from a specific time period:

1. Click the calendar icon
2. Select the desired date

DoubleTick will navigate to messages from that timeframe.\
If no messages exist on the exact date, the system takes you to the closest available message.

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#### <mark style="color:$primary;">**What You Can See in the Results**</mark>

While navigating through results, you can clearly see:

* Customer messages
* Agent messages
* Message timestamps
* Message status and type

This helps you quickly review past conversations.

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#### <mark style="color:$primary;">**When to Use Individual Chat Search**</mark>

Individual Chat Search is helpful when:

* You want to locate an earlier message in a chat
* You need to review information shared previously
* You want to check conversations from a specific date

It allows you to find messages instantly without scrolling through the entire chat history.