Improved - Chat Tabs on the DoubleTick Mobile App

Manage your conversations faster, cleaner, and smarter 📱✨

Managing customer chats on the go just got a lot easier! With Chat Tabs (Chat Filters) on the DoubleTick Mobile App, you can instantly organize and view conversations based on their current status — without scrolling endlessly.

This feature is designed to help you stay focused, respond faster, and never miss an important chat, even during busy hours.

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What are Chat Tabs?

Chat Tabs are ready-made filters available on the Home Screen of the DoubleTick mobile app. They automatically group your chats into different stages, so you can quickly see which conversations need your attention right now.

Instead of viewing all chats together, you can now switch between tabs like:

• Open

• Waiting

• Unread

• Closed

Think of Chat Tabs as shortcuts to the exact type of chats you want to work on.

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Where can you find Chat Tabs?

Once you open the DoubleTick Mobile App, you’ll see the Chat Tabs right on the Home Screen, just above your chat list.

No setup required — the tabs are available by default.

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Understanding Each Chat Tab

🟢 Open

This tab shows:

• All active conversations

• Chats where the discussion is still ongoing

• Customers who may be expecting a response or follow-up

👉 Use this tab to focus on live, in-progress chats.

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⏳ Waiting

This tab includes:

• Chats where you’ve already replied

• Conversations that are waiting for the customer’s response

👉 Perfect for tracking follow-ups and knowing who hasn’t replied yet.

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🔔 Unread

This tab displays:

• Chats with new messages

• Conversations you haven’t opened or read yet

👉 This ensures you never miss a new customer message.

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✅ Closed

This tab contains:

• Chats that are completed or resolved

• Conversations you’ve intentionally closed

👉 Helps keep your inbox clean and clutter-free.

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Why should you use Chat Tabs?

✔️ Faster response times

Quickly jump to unread or open chats without searching.

✔️ Better organization

Each chat stays in its right stage — no confusion.

✔️ Improved productivity

Your team knows exactly which chats need action.

✔️ Cleaner inbox

Closed conversations stay out of your active workspace.

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No setup required 🎉

Chat Tabs work automatically based on chat status. You don’t need to enable anything — just update and start using the DoubleTick Mobile App.