# Navigating the Inbox: Left Panel Overview

The left panel of the Inbox provides filters to help you quickly locate and manage specific conversations. Here is a breakdown of everything available in the left panel.

#### <mark style="color:$primary;">**All Chats**</mark>

<figure><img src="/files/T1Of3FlHm5OfcloEcr0g" alt=""><figcaption></figcaption></figure>

This section displays all conversations across the platform, regardless of assignment. Expanding it shows the following sub-categories:

* **Open:** Conversations that are currently active within the **24-hour messaging window.**
* **Closed:** Conversations that have been **marked as done.**
* **Awaiting Reply:** Conversations where a customer's message is **pending a response** from the agent.
* **Unread:** Conversations that have **not yet been read**.
* **All:** All conversations with no specific filter applied.

***

#### <mark style="color:$primary;">**My Chats**</mark>

<figure><img src="/files/xHnAhU32H2p3lwMPPr6W" alt=""><figcaption></figcaption></figure>

This section shows only the conversations **assigned to you.** It is divided into:

* **Open:** Your active conversations within the **24-hour messaging window.**
* **Closed:** Your conversations that have been **marked as done.**
* **Awaiting Reply:** Your conversations where a customer's message is awaiting a reply.
* **Unread:** Your conversations that you have not yet read.
* **All:** All conversations currently assigned to you.

***

#### <mark style="color:$primary;">**SLA Breached**</mark>

<figure><img src="/files/gLq24PEMgtVM6zQ7cSsp" alt=""><figcaption></figcaption></figure>

This section shows conversations that have **exceeded the defined SLA (Service Level Agreement) response time.** It is divided into:

* **Awaiting Reply:** SLA-breached conversations where the customer is still waiting for a response.
* **Unread:** SLA-breached conversations that have not been read yet.
* **All:** All conversations that have breached the **SLA threshold.**

***

#### <mark style="color:$primary;">**Unassigned**</mark>

<figure><img src="/files/2iNUsgQrEqDj8pjwKEih" alt=""><figcaption></figcaption></figure>

This section contains conversations that have **not been assigned to any agent.** It includes:

* **Open:** Unassigned conversations that are currently active.
* **Closed:** Unassigned conversations that have been **marked as done.**
* **Unread:** Unassigned conversations that have not been read.
* **All:** All unassigned conversations.

***

#### <mark style="color:$primary;">**View**</mark>

<figure><img src="/files/Mp9FUPBtYJ8Cm6WgEOCF" alt=""><figcaption></figcaption></figure>

The View toggle lets you switch between two display modes:

* **All Chats:** Shows all individual conversations.
* **Groups:** Shows conversations from **WhatsApp Groups.**

***

#### <mark style="color:$primary;">**Team Member**</mark>

<figure><img src="/files/AKraf06xAIQcx2Kr8euU" alt=""><figcaption></figcaption></figure>

The **Team Member dropdown** lets you filter conversations by a specific agent. Selecting an agent's name will display only the chats assigned to that person.

***

#### <mark style="color:$primary;">**Tags**</mark>

<figure><img src="/files/sic7ntpOg0SIvFyVA3sp" alt=""><figcaption></figcaption></figure>

The **Tags dropdown** lists all existing tags created in your account. Selecting a tag will display only the conversations that have been labeled with it.

***

#### <mark style="color:$primary;">**Channels**</mark>

<figure><img src="/files/DTzoxhIhgFDbQSeuvAuy" alt=""><figcaption></figcaption></figure>

The **Channels dropdown** allows you to filter conversations by a specific **WhatsApp Business API Number.** Selecting a channel will display only the conversations associated with it.<br>

***

#### <mark style="color:$primary;">**Summary**</mark>

The Inbox left panel gives you full control over how you view and manage conversations. Use **All Chats, My Chats, SLA Breached,** and **Unassigned** sections to stay on top of different conversation states. Switch between **All Chats** and **Groups** using the View toggle. Apply the **Team Member, Tags,** and **Channels** dropdowns to narrow down conversations further. Together, these filters make it easy to prioritize, delegate, and respond to conversations efficiently.


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