> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management/navigating-the-inbox-left-panel-overview.md).

# Navigating the Inbox: Left Panel Overview

The left panel of the Inbox provides filters to help you quickly locate and manage specific conversations. Here is a breakdown of everything available in the left panel.

#### <mark style="color:$primary;">**All Chats**</mark>

<figure><img src="/files/T1Of3FlHm5OfcloEcr0g" alt=""><figcaption></figcaption></figure>

This section displays all conversations across the platform, regardless of assignment. Expanding it shows the following sub-categories:

* **Open:** Conversations that are currently active within the **24-hour messaging window.**
* **Closed:** Conversations that have been **marked as done.**
* **Awaiting Reply:** Conversations where a customer's message is **pending a response** from the agent.
* **Unread:** Conversations that have **not yet been read**.
* **All:** All conversations with no specific filter applied.

***

#### <mark style="color:$primary;">**My Chats**</mark>

<figure><img src="/files/xHnAhU32H2p3lwMPPr6W" alt=""><figcaption></figcaption></figure>

This section shows only the conversations **assigned to you.** It is divided into:

* **Open:** Your active conversations within the **24-hour messaging window.**
* **Closed:** Your conversations that have been **marked as done.**
* **Awaiting Reply:** Your conversations where a customer's message is awaiting a reply.
* **Unread:** Your conversations that you have not yet read.
* **All:** All conversations currently assigned to you.

***

#### <mark style="color:$primary;">**SLA Breached**</mark>

<figure><img src="/files/gLq24PEMgtVM6zQ7cSsp" alt=""><figcaption></figcaption></figure>

This section shows conversations that have **exceeded the defined SLA (Service Level Agreement) response time.** It is divided into:

* **Awaiting Reply:** SLA-breached conversations where the customer is still waiting for a response.
* **Unread:** SLA-breached conversations that have not been read yet.
* **All:** All conversations that have breached the **SLA threshold.**

***

#### <mark style="color:$primary;">**Unassigned**</mark>

<figure><img src="/files/2iNUsgQrEqDj8pjwKEih" alt=""><figcaption></figcaption></figure>

This section contains conversations that have **not been assigned to any agent.** It includes:

* **Open:** Unassigned conversations that are currently active.
* **Closed:** Unassigned conversations that have been **marked as done.**
* **Unread:** Unassigned conversations that have not been read.
* **All:** All unassigned conversations.

***

#### <mark style="color:$primary;">**View**</mark>

<figure><img src="/files/Mp9FUPBtYJ8Cm6WgEOCF" alt=""><figcaption></figcaption></figure>

The View toggle lets you switch between two display modes:

* **All Chats:** Shows all individual conversations.
* **Groups:** Shows conversations from **WhatsApp Groups.**

***

#### <mark style="color:$primary;">**Team Member**</mark>

<figure><img src="/files/AKraf06xAIQcx2Kr8euU" alt=""><figcaption></figcaption></figure>

The **Team Member dropdown** lets you filter conversations by a specific agent. Selecting an agent's name will display only the chats assigned to that person.

***

#### <mark style="color:$primary;">**Tags**</mark>

<figure><img src="/files/sic7ntpOg0SIvFyVA3sp" alt=""><figcaption></figcaption></figure>

The **Tags dropdown** lists all existing tags created in your account. Selecting a tag will display only the conversations that have been labeled with it.

***

#### <mark style="color:$primary;">**Channels**</mark>

<figure><img src="/files/DTzoxhIhgFDbQSeuvAuy" alt=""><figcaption></figcaption></figure>

The **Channels dropdown** allows you to filter conversations by a specific **WhatsApp Business API Number.** Selecting a channel will display only the conversations associated with it.<br>

***

#### <mark style="color:$primary;">**Bulk Actions**</mark>

<figure><img src="/files/7yPHkfmpVnfhutYG2I6T" alt=""><figcaption></figcaption></figure>

The **Bulk Actions** feature lets you perform actions on multiple conversations at once — without handling them one by one.

**To use Bulk Actions:**

1. **Apply filters (optional but recommended)** — Use the left panel filters to narrow down your conversation list before selecting. This ensures you only act on the conversations you intend to.
2. **Enter selection mode** — Click the **three-dot (⋮) menu icon** at the top of the chat list and select **"Select chats."** Checkboxes will appear next to each conversation.
3. **Select conversations** — Click the **checkbox in the header bar** to select all conversations matching your active filters. The counter updates to show the total selected (e.g., *1K+/1K+ selected*). You can also manually check individual conversations for a specific subset.
4. **Perform a bulk action** — Once conversations are selected, the action toolbar becomes available:
   * **Mark as done** — Closes all selected conversations at once.
   * **Assign agent** — Routes all selected conversations to a specific team member.
   * **Un-assign chats** — Removes the current agent assignment from all selected conversations.
   * **Add tags** — Applies one or more tags to all selected conversations simultaneously.
   * **Add to broadcast list** — Adds selected contacts to a broadcast list for future campaigns.
5. **Exit selection mode** — Click the **(Exit selection)** button in the header to return to the normal conversation view.

***

#### <mark style="color:$primary;">**Summary**</mark>

The Inbox left panel gives you full control over how you view and manage conversations. Use **All Chats, My Chats, SLA Breached,** and **Unassigned** sections to stay on top of different conversation states. Switch between **All Chats** and **Groups** using the View toggle. Apply the **Team Member, Tags,** and **Channels** dropdowns to narrow down conversations further. Use **Bulk Actions** to perform operations like assigning agents, adding tags, or closing conversations across multiple chats at once. Together, these filters and tools make it easy to prioritize, delegate, and respond to conversations efficiently.


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