> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management/send-and-manage-messages/how-to-send-audio-messages.md). # How to send audio messages Learn how to record, send, and manage audio messages on DoubleTick Web, including playback speed, downloading, and browser requirements. DoubleTick Web supports **audio messages**, so you can speak to customers instead of typing. Use them for **complex explanations**, **order confirmations**, or **high-intent sales conversations**. You no longer need to switch to your phone to send a voice note. #### What's covered * [How to record and send a voice message](#how-to-record-and-send-a-voice-message) * [How to adjust playback speed](#how-to-adjust-playback-speed) * [How to download audio messages](#how-to-download-audio-messages) * [Microphone permissions and browser behaviour](#microphone-permissions-and-browser-behaviour) * [Ideal use cases](#ideal-use-cases) * [Data handling and compliance](#data-handling-and-compliance) * [Key takeaways](#key-takeaways) * [Frequently asked questions](#frequently-asked-questions) * [Related articles](#related-articles) #### How to record and send a voice message
* Open an **active, customer-initiated conversation**. The **microphone** icon then appears in the message input bar. * Click the **microphone** icon to activate the recording interface. * Press the **record** button to begin capturing audio. * **Pause** or **stop** the recording at any point. * **Preview** the audio before sending to check clarity and tone. * Click **send** to deliver the voice note. Once sent, the voice note appears in the conversation timeline. It includes a **duration marker**, **playback controls**, and a **download option**. If the customer has not initiated the conversation, the microphone icon stays hidden. This follows WhatsApp's API messaging rules. Learn more in [Understanding the 24-hour messaging window](/chat-management/start-and-manage-chats/understanding-the-24-hour-messaging-window.md) or [How to start a chat with a customer](/chat-management/start-and-manage-chats/how-to-start-a-chat-with-a-customer.md). #### How to adjust playback speed
Listening to long voice notes can take time. You can now play any audio message, whether you sent it or the customer sent it, at the speed that works for you. * Open the conversation containing the audio message. * Tap the **speed** button next to the audio player. * Switch between **0.5x**, **1x**, **1.5x**, and **2x**. Speed audio up when you are short on time. Slow it down when you need every detail. #### How to download audio messages All **sent** and **received** audio messages include a **download option**. Downloading is useful for: * **Internal review** by support, technical, sales, or compliance teams. * **Quality audits**, handovers, or customer disputes. * **Training** and offline access. Downloaded files keep their **original format** and **audio quality**. #### Microphone permissions and browser behaviour Your browser asks for **microphone access** the first time you use this feature. * Click **allow** when prompted. * Confirm that access remains granted in your browser settings. * Refresh the page after granting permission if needed. **Microphone access** is required for recording. No audio is captured without explicit browser-level consent. Permissions only need to be granted once per browser. Grant them again if you revoke access. For the best performance, use **Google Chrome**. It offers faster media processing, lower playback latency, stable permission handling, and better **WebRTC compatibility**. Voice messaging works across modern browsers. Chrome provides the most consistent experience. #### Ideal use cases Voice messages work particularly well for: * **Explaining complex queries**, such as troubleshooting or booking details. * **High-intent sales interactions**, where a human voice builds trust. * **Customer support resolution**, where tone and empathy matter. * **Follow-ups and confirmations**, when customers cannot type. #### Data handling and compliance Store downloaded voice notes securely when you need them for documentation. Follow your organisation's **compliance** and **data retention** policies. #### Key takeaways * DoubleTick Web supports **recording**, **sending**, and **receiving** audio messages. * You can adjust playback speed from **0.5x to 2x**. * You can download audio for review, audits, and offline access. * Grant microphone access once per browser. **Google Chrome** provides the most reliable experience. #### Frequently asked questions
Why can't I see the microphone icon in a conversation? The microphone icon only appears in **customer-initiated conversations**. This follows WhatsApp's API messaging rules.
Can I adjust the playback speed of a voice note the customer sent me? Yes. The **speed button** works on both sent and received messages. It supports **0.5x**, **1x**, **1.5x**, and **2x** playback.
Do I need to grant microphone permission every time? No. Once you grant **microphone access**, it stays granted unless you manually revoke it.
Which browser works best for voice messaging? **Google Chrome** is recommended for the fastest media processing and stable permission handling. Voice messaging works across modern browsers.
Can I download a voice note after it has been sent or received? Yes. Every audio message has a **download option**. Downloaded files keep their **original format** and quality.
#### Related articles {% content-ref url="/spaces/53n17VnOICC1LtDqlENV/pages/ZZOsARyvxyIQZ91P3RlZ" %} [Understanding the 24-hour messaging window](/chat-management/start-and-manage-chats/understanding-the-24-hour-messaging-window.md) {% endcontent-ref %} {% content-ref url="/spaces/53n17VnOICC1LtDqlENV/pages/4LjSXtBah8l2XBUJ2dGb" %} [How to start a chat with a customer](/chat-management/start-and-manage-chats/how-to-start-a-chat-with-a-customer.md) {% endcontent-ref %} {% content-ref url="/spaces/53n17VnOICC1LtDqlENV/pages/zk2KxtvFWvnNxnFfaka4" %} [How to schedule a message](/chat-management/send-and-manage-messages/how-to-schedule-a-message.md) {% endcontent-ref %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://learn.doubletick.io/chat-management/send-and-manage-messages/how-to-send-audio-messages.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.