Start and manage chats

Start conversations, manage chat status, assign and control access, and stay compliant with WhatsApp's messaging rules — all from the DoubleTick inbox.

This section covers everything involved in running conversations on DoubleTick — from understanding WhatsApp's 24-hour messaging rule, to starting a new chat, navigating the inbox, assigning and closing conversations, and managing customer opt-ins and blocks.

In this section

• Understanding the 24-hour messaging window

• How to start a chat with a customer

• How to navigate the inbox

• How to assign chats

• How to block or unblock customers

• How to delete a chat

• How to manage chats

• Whatsapp opt in: what it is and how to manage it