How to mark chats as read or done
Learn how to manage your inbox status by marking individual or multiple conversations as read or done in DoubleTick.
What's covered
Overview
DoubleTick provides two distinct options to keep your inbox organized and track pending customer conversations:
Mark as read: Clears unread notification badges so you know which messages have been reviewed without resolving the conversation.
Mark as done: Resolves the chat thread to archive or complete active customer conversations.
How to mark chats as read
Mark an individual chat as read Open the conversation you want to mark as read, click the three-dot menu (⋮) in the top-right corner of the chat window, and select Mark as read.
Mark multiple chats as read Click the three-dot menu (⋮) next to All chats at the top of the chat list and select Select chats. Select the conversations you want to mark as read, then click the three-dot menu (⋮) in the top toolbar and select Mark as read.
How to mark chats as done
Mark an individual chat as done Open the conversation you want to close and click the circular checkmark icon in the chat header, next to the search icon. This marks the chat as Done.
Mark multiple chats as done Click the three-dot menu (⋮) next to All chats and select Select chats. Select the conversations you want to close, then click the circular checkmark icon in the top toolbar to Mark as done.
Mark as read vs. mark as done
Action
Where to find it
What it does
Mark as read
Inside the three-dot menu (⋮)
Removes unread badges and updates read status.
Mark as done
Dedicated circular checkmark icon
Resolves and completes the active conversation.
Key takeaways
"Mark as done" uses a dedicated circular checkmark icon in both individual and bulk toolbars.
"Mark as read" is located inside the three-dot options menu (⋮) for both single and bulk workflows.
You can select multiple conversations at once using the bulk selection mode from the top of the chat list.
Frequently asked questions
Related topics
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