> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management/team-availability-and-collaboration/how-to-check-which-team-members-are-online-or-offline-web.md).

# How to Check Which Team Members Are Online or Offline (Web)

Learn how to view team member availability in DoubleTick on the web.

You can easily check the availability status of your team members while assigning a chat on the Web platform.

There is no separate section to view availability — you can see it directly inside the **Assign To** dropdown.

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2Fjr0N9TMZEadC0E1hONk8%2FUntitled%20design%20(87).gif?alt=media&amp;token=081e2235-13cf-466a-afe0-b6d7ec31a9c6" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**Step 1: Open Any Chat**</mark>

Go to the Web dashboard and open any conversation.

***

#### <mark style="color:$primary;">**Step 2: Click on “Assign To”**</mark>

Inside the chat window, click on the **Assign To** dropdown.

This dropdown displays the list of all team members.

***

#### <mark style="color:$primary;">**Step 3: Identify the Availability Status**</mark>

Next to each team member’s name, you will see:

* A circular profile icon (showing their initials or profile image)
* A small status indicator on the profile icon

#### <mark style="color:$primary;">**How to Understand the Status Indicator**</mark>

* **Green status indicator** → The agent is **Online**
* **No green indicator** → The agent is **Offline**

This visual indicator helps you quickly determine who is currently available before assigning the conversation.

***

#### <mark style="color:$primary;">**Important Notes**</mark>

* Assign chats to **Online agents** to ensure faster responses.
* If you attempt to assign a chat to an Offline agent through automated workflows, the system may display an error.
* The availability indicator updates in real time.

***

Using the Assign To dropdown is the quickest way to check team availability while distributing chats on the Web platform.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://learn.doubletick.io/chat-management/team-availability-and-collaboration/how-to-check-which-team-members-are-online-or-offline-web.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.