How to Check Which Team Members Are Online or Offline (Web)
Learn how to view team member availability in DoubleTick on the web.
You can easily check the availability status of your team members while assigning a chat on the Web platform.
There is no separate section to view availability — you can see it directly inside the Assign To dropdown.
Step 1: Open Any Chat
Go to the Web dashboard and open any conversation.
Step 2: Click on “Assign To”
Inside the chat window, click on the Assign To dropdown.
This dropdown displays the list of all team members.
Step 3: Identify the Availability Status
Next to each team member’s name, you will see:
A circular profile icon (showing their initials or profile image)
A small status indicator on the profile icon
How to Understand the Status Indicator
Green status indicator → The agent is Online
No green indicator → The agent is Offline
This visual indicator helps you quickly determine who is currently available before assigning the conversation.
Important Notes
Assign chats to Online agents to ensure faster responses.
If you attempt to assign a chat to an Offline agent through automated workflows, the system may display an error.
The availability indicator updates in real time.
Using the Assign To dropdown is the quickest way to check team availability while distributing chats on the Web platform.
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