How to Mark Yourself Online or Offline on the Android App
Learn how to update your availability status in the DoubleTick Android app.
Agent Availability allows you to control whether you are ready to receive new chats.
When you mark yourself Online, you can receive new chat assignments. When you mark yourself Offline, new chats will not be assigned to you.
This guide explains exactly how to change your availability status on the Android app.
Before You Begin
This feature is available on Android version v0.0.392 and above.
Please update your app to the latest version.
This feature is available on the Enterprise Plan.
Where Can You See Your Availability Status?
Your current status is visible in two places:
Home Screen Toolbar
Navigation Bar
This ensures you can always see whether you are Online or Offline.
How to Change Your Status
Step 1: Open the Android App
Log in to your account.
Step 2: Tap on Your Availability Status
You can tap the availability button from:
The Home Screen Toolbar or
The Navigation Bar
Both options open the same dialog box.
Step 3: Use the Toggle Button
A dialog box will appear showing:
Your name
Your current status
A toggle button to change status
Profile option
Logout option
If you are currently Online and want to go Offline, move the toggle button. If you are Offline and want to receive chats, move the toggle button again to switch to Online.
Your status updates immediately.
What Happens After You Change Your Status?
When You Are Online
You are eligible to receive new chat assignments.
Your name appears as available in the team member list.
When You Are Offline
New chats will not be assigned to you.
Automated assignments (such as round robin) will skip your name.
If someone tries to assign a chat specifically to you while you are offline, the system will show an error.
You can switch your status anytime based on your availability.
Additional Options in the Same Dialog
From the same dialog box, you can:
Go to your Profile section
Log out of your account
Keeping your availability updated helps ensure smoother assignments and better coordination within the team.
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