How to Check Which Team Members Are Online or Offline (Web)

You can easily check the availability status of your team members while assigning a chat on the Web platform.

There is no separate section to view availability — you can see it directly inside the Assign To dropdown.

Step 1: Open Any Chat

Go to the Web dashboard and open any conversation.

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Step 2: Click on “Assign To”

Inside the chat window, click on the Assign To dropdown.

This dropdown displays the list of all team members.

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Step 3: Identify the Availability Status

Next to each team member’s name, you will see:

• A circular profile icon (showing their initials or profile image)

• A small status indicator on the profile icon

How to Understand the Status Indicator

• Green status indicator → The agent is Online

• No green indicator → The agent is Offline

This visual indicator helps you quickly determine who is currently available before assigning the conversation.

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Important Notes

• Assign chats to Online agents to ensure faster responses.

• If you attempt to assign a chat to an Offline agent through automated workflows, the system may display an error.

• The availability indicator updates in real time.

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Using the Assign To dropdown is the quickest way to check team availability while distributing chats on the Web platform.