> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management/understanding-agent-availability-web-and-android/how-to-check-which-team-members-are-online-or-offline-web.md).

# How to Check Which Team Members Are Online or Offline (Web)

You can easily check the availability status of your team members while assigning a chat on the Web platform.

There is no separate section to view availability — you can see it directly inside the **Assign To** dropdown.

<figure><img src="/files/3aZagyuy7ojHk5fiAZlh" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**Step 1: Open Any Chat**</mark>

Go to the Web dashboard and open any conversation.

***

#### <mark style="color:$primary;">**Step 2: Click on “Assign To”**</mark>

Inside the chat window, click on the **Assign To** dropdown.

This dropdown displays the list of all team members.

***

#### <mark style="color:$primary;">**Step 3: Identify the Availability Status**</mark>

Next to each team member’s name, you will see:

* A circular profile icon (showing their initials or profile image)
* A small status indicator on the profile icon

#### <mark style="color:$primary;">**How to Understand the Status Indicator**</mark>

* **Green status indicator** → The agent is **Online**
* **No green indicator** → The agent is **Offline**

This visual indicator helps you quickly determine who is currently available before assigning the conversation.

***

#### <mark style="color:$primary;">**Important Notes**</mark>

* Assign chats to **Online agents** to ensure faster responses.
* If you attempt to assign a chat to an Offline agent through automated workflows, the system may display an error.
* The availability indicator updates in real time.

***

Using the Assign To dropdown is the quickest way to check team availability while distributing chats on the Web platform.


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