How to Mark Yourself Online or Offline on the Android App

Agent Availability allows you to control whether you are ready to receive new chats.

When you mark yourself Online, you can receive new chat assignments. When you mark yourself Offline, new chats will not be assigned to you.

This guide explains exactly how to change your availability status on the Android app.

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Before You Begin

• This feature is available on Android version v0.0.392 and above.

• Please update your app to the latest version.

• This feature is available on the Enterprise Plan.

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Where Can You See Your Availability Status?

Your current status is visible in two places:

1. Home Screen Toolbar

2. Navigation Bar

This ensures you can always see whether you are Online or Offline.

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How to Change Your Status

Step 1: Open the Android App

Log in to your account.

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Step 2: Tap on Your Availability Status

You can tap the availability button from:

• The Home Screen Toolbar or

• The Navigation Bar

Both options open the same dialog box.

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Step 3: Use the Toggle Button

A dialog box will appear showing:

• Your name

• Your current status

• A toggle button to change status

• Profile option

• Logout option

If you are currently Online and want to go Offline, move the toggle button. If you are Offline and want to receive chats, move the toggle button again to switch to Online.

Your status updates immediately.

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What Happens After You Change Your Status?

When You Are Online

• You are eligible to receive new chat assignments.

• Your name appears as available in the team member list.

When You Are Offline

• New chats will not be assigned to you.

• Automated assignments (such as round robin) will skip your name.

• If someone tries to assign a chat specifically to you while you are offline, the system will show an error.

You can switch your status anytime based on your availability.

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Additional Options in the Same Dialog

From the same dialog box, you can:

• Go to your Profile section

• Log out of your account

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Keeping your availability updated helps ensure smoother assignments and better coordination within the team.