How to add your facebook page and WhatsApp API number

Learn how to add your Facebook Page to your Meta Business Portfolio and check that your DoubleTick WhatsApp API number (WABA) is linked, before you run Click-to-WhatsApp ads.

Your Click-to-WhatsApp (CTWA) ad runs from your Facebook Page and opens chats with your WhatsApp API number. So both need to be in the same Meta Business Portfolio as your ad account, and your WhatsApp number must be linked with DoubleTick. This article shows you how to set up both.

What's covered

• How to add your Facebook Page

• How to check your WhatsApp API number

• Key takeaways

How to add your Facebook Page

Step 1 : Go to Business Settings → Accounts → Pages.

Step 2 : Choose Add a Page or Request Access.

Step 3 : Make sure your Facebook Page is in the same business portfolio as your ad account and WABA.

How to check your WhatsApp API number

WABA stands for WhatsApp Business API account. It holds your WhatsApp API number, which DoubleTick connects to. Step 1 : Go to Business Settings → Accounts → WhatsApp Accounts.

Step 2 : Open the Partners section and check that DoubleTick appears in the list. This confirms your account is linked with DoubleTick.

If DoubleTick is not in the list, contact DoubleTick Support to get it added to your Meta Business Portfolio.

Key takeaways

• Add your Facebook Page from Business Settings → Accounts → Pages.

• Use Add a Page if you own the Page, or Request Access if another business owns it.

• Check your WhatsApp number in Business Settings → Accounts → WhatsApp Accounts.

• DoubleTick must appear under Partners for your number to work with CTWA ads.

• The Page, ad account, and WABA must all be in the same business portfolio.

Frequently asked questions

What is the difference between Add a Page and Request Access?

Use Add a Page when the Page belongs to you. Use Request Access when the Page belongs to another business and you need permission to use it.

Why must the Page and WABA be in the same business portfolio?

Meta links your ad to your WhatsApp number only when the Page, ad account, and WABA are in the same business portfolio.

How do I know my WABA is linked with DoubleTick?

Open your WhatsApp account in Business Settings and check the Partners section. If DoubleTick is listed, it is linked.

What if DoubleTick is not listed under Partners?

Contact DoubleTick Support, and the team will help you add it to your Meta Business Portfolio.

Related articles

How to create or claim an ad accountHow to create your CTWA ad in META ads managerGetting started with Click-to-WhatsApp (CTWA) ads