Limitations & Restrictions of Co-Existence

While Co-Existence allows your WhatsApp Business App and DoubleTick API to work together seamlessly, there are certain important limitations you need to know before onboarding.

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1️⃣ Works Only with WhatsApp Business App

• Co-Existence cannot be used with personal WhatsApp accounts.

• Only the WhatsApp Business App is compatible.

• WhatsApp Web/Desktop apps (Windows) are not supported, though WhatsApp Web via browser is supported.

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2️⃣ Business Name Matching Required

• Your WhatsApp Business display name must match exactly with the name in your Facebook Business Manager.

• This ensures Meta compliance and avoids verification issues.

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3️⃣ Warm-Up Period for New Numbers

• Newly activated numbers must have at least 7 days of real conversations on WhatsApp Business App before onboarding.

• This helps avoid restrictions and ensures smooth Co-Existence activation.

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4️⃣ Backup Limitations

• Chat backups via Google Drive or iCloud do not work once Co-Existence is enabled.

• DoubleTick maintains message history and synchronization across App and API, so your conversations remain safe.

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5️⃣ Downgrade Required for API Numbers

• If your number is currently on WhatsApp Business API, it must be deleted from Facebook Business Manager before onboarding via Co-Existence.

• This ensures the number is fully compatible for dual usage.

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6️⃣ Fixed Throughput

• Numbers using both App and API have a message sending limit of 20 messages per second (MPS).

• This is lower than the standard API throughput but sufficient for small to medium businesses.

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7️⃣ Feature Restrictions

Certain WhatsApp features are limited or disabled under Co-Existence:

Feature	Status
“View Once” Messages	❌ Disabled
Disappearing Messages	❌ Disabled for 1:1 chats
Broadcast Lists	❌ New lists cannot be created; existing lists are read-only
Message Revoke/Delete	❌ Not supported

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8️⃣ Companion Devices

• Up to 4 linked companion devices are supported.

• WhatsApp for Windows and WearOS devices are not supported.

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🌍 Geographical Limitations

Co-Existence is currently not supported for numbers registered in the following countries and regions.

Unsupported Country Codes

• 🇦🇺 Australia

• 🇯🇵 Japan

• 🇳🇬 Nigeria

• 🇵🇭 Philippines

• 🇷🇺 Russia

• 🇰🇷 South Korea

• 🇿🇦 South Africa

• 🇹🇷 Turkey

Unsupported Regions & Kingdoms

• 🇪🇺 European Economic Area (EEA)

• 🇪🇺 European Union (EU)

• 🇬🇧 United Kingdom (UK)

📌 Note: If your business operates in these countries or regions, you will need a WhatsApp Business API number from a supported country to enable Co-Existence or onboard via DoubleTick.