Limitations & Restrictions of Co-Existence
While Co-Existence allows your WhatsApp Business App and DoubleTick API to work together seamlessly, there are certain important limitations you need to know before onboarding.
1️⃣ Works Only with WhatsApp Business App
Co-Existence cannot be used with personal WhatsApp accounts.
Only the WhatsApp Business App is compatible.
WhatsApp Web/Desktop apps (Windows) are not supported, though WhatsApp Web via browser is supported.
2️⃣ Business Name Matching Required
Your WhatsApp Business display name must match exactly with the name in your Facebook Business Manager.
This ensures Meta compliance and avoids verification issues.
3️⃣ Warm-Up Period for New Numbers
Newly activated numbers must have at least 7 days of real conversations on WhatsApp Business App before onboarding.
This helps avoid restrictions and ensures smooth Co-Existence activation.
4️⃣ Backup Limitations
Chat backups via Google Drive or iCloud do not work once Co-Existence is enabled.
DoubleTick maintains message history and synchronization across App and API, so your conversations remain safe.
5️⃣ Downgrade Required for API Numbers
If your number is currently on WhatsApp Business API, it must be deleted from Facebook Business Manager before onboarding via Co-Existence.
This ensures the number is fully compatible for dual usage.
6️⃣ Fixed Throughput
Numbers using both App and API have a message sending limit of 20 messages per second (MPS).
This is lower than the standard API throughput but sufficient for small to medium businesses.
7️⃣ Feature Restrictions
Certain WhatsApp features are limited or disabled under Co-Existence:
“View Once” Messages
❌ Disabled
Disappearing Messages
❌ Disabled for 1:1 chats
Broadcast Lists
❌ New lists cannot be created; existing lists are read-only
Message Revoke/Delete
❌ Not supported
8️⃣ Companion Devices
Up to 4 linked companion devices are supported.
WhatsApp for Windows and WearOS devices are not supported.
🌍 Geographical Limitations
Co-Existence is currently not supported for numbers registered in the following countries and regions.
Unsupported Country Codes
🇦🇺 Australia
🇯🇵 Japan
🇳🇬 Nigeria
🇵🇭 Philippines
🇷🇺 Russia
🇰🇷 South Korea
🇿🇦 South Africa
🇹🇷 Turkey
Unsupported Regions & Kingdoms
🇪🇺 European Economic Area (EEA)
🇪🇺 European Union (EU)
🇬🇧 United Kingdom (UK)
📌 Note: If your business operates in these countries or regions, you will need a WhatsApp Business API number from a supported country to enable Co-Existence or onboard via DoubleTick.
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