How to Change or Edit Your Display Name in DoubleTick

This article explains how to change or edit your WhatsApp Display Name for an API number using DoubleTick, and how the request is finally submitted to Meta for approval.

⚠️ Important: The actual Display Name approval is handled by Meta. DoubleTick only redirects you to the correct Meta interface.

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Prerequisites

Before you begin, make sure:

• You have login access to DoubleTick

• You have admin access of the META business Suite

• You are using a desktop browser, preferably Google Chrome

Step 1: Log in to DoubleTick Web

1. Open Google Chrome

2. Type web.doubletick.io in the address bar

3. You will land on the login page

4. Enter:

   • your login mobile number

   • the OTP received

5. Verify the OTP and log in

Once logged in, you will land on the Chat section of DoubleTick.

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Step 2: Navigate to Settings

1. Move your cursor to the left side of the screen

2. The navigation panel opens

3. Scroll through the menu

4. Click on Settings (Settings is the last option in the navigation panel)

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Step 3: Open "Manage WABA"

1. Inside Settings, click on the third section called Manage WABA

2. You will now see a list of all WhatsApp API numbers onboarded on this DoubleTick account

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Step 4: Select the API Number You Want to Edit

1. Identify the API number whose Display Name you want to change

2. Click on the three dots (⋮) located to the right of that specific API number

📌 If there are multiple API numbers, make sure you click the three dots next to the correct number.

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Step 5: Click “Update WABA Profile”

After clicking the three dots, you will see four options:

• Manage Assignees

• Update WABA Profile

• Go to FBM Account

• Deactivate

👉 Click on Update WABA Profile

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Step 6: Click “Edit on Meta”

1. A right-hand side panel will open

2. Here, you will see the profile details of the selected phone number

3. Locate:

   • WABA Number Display Name (Visible on WhatsApp)

4. Click on the Edit on Meta button

This will open a new browser tab.

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Step 7: You’ll Be Redirected to Meta (WhatsApp Manager)

You will now be redirected to the WhatsApp Manager inside Facebook Business Manager, where this number is onboarded.

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Step 8: Edit the Display Name in WhatsApp Manager

1. Click on the phone number / current display name

2. Go to the Profile section

3. You will see:

   • Current Display Name

   • Status (Approved / Rejected / Under Review)

If the name is approved:

• You will see an Edit button below it

To update the Display Name:

1. Click on Edit

2. Enter the new Display Name you want to apply for

3. Click Submit

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Step 9: Meta Review & Approval

• Once submitted, the Display Name request is sent to Meta for review

• Meta checks the name against Display Name Guidelines

• Approval usually takes 24–48 hours

Possible statuses:

• Approved – Name is live on WhatsApp

• Rejected – Name violates guidelines

• Under Review – Pending Meta approval

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Important Notes for DoubleTick Users

• Display Name approval is fully controlled by Meta

• DoubleTick cannot approve or reject the request

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Summary

To change your WhatsApp Display Name:

1. Log in to DoubleTick Web

2. Go to Settings → Manage WABA

3. Select the correct API number

4. Click Update WABA Profile

5. Click Edit on Meta

6. Submit the new Display Name in WhatsApp Manager

7. Wait for Meta approval