Give your AI agent tools to take action
Learn what tools are, the different types of tools available, and how to enable, disable, edit, and delete tools in your AI Agent.
Without tools, your AI Agent can only reply with text. With tools, it can take action — trigger a Bot Studio journey, fetch data from an external system, or send rich messages like images, buttons, and interactive lists.
Think of tools as skills you give your agent. The more tools you configure, the more your agent can do.
What You See on the Tools Tab
The Tools tab shows all tools configured for your agent.
All
Every tool configured for this agent
Bot Tools
Tools that trigger a Bot Studio journey
API Tools
Tools that call an external system to fetch or send data
Send Tools
Built-in tools for sending rich message types
MCP Servers
Advanced integration tools using the Model Context Protocol
There are three main types:
Bot Tools trigger a Bot Studio journey when a customer expresses a specific intent. Use them to collect information, send structured messages, or assign conversations to team members.
API Tools call an external system to fetch or send data in real time. Use them to look up customer records, check availability, create leads, or perform actions in a third-party system.
Send Tools are built-in tools for sending rich WhatsApp messages. They work out of the box — no setup required.
Image
An image message
Document
A file or document attachment
Video
A video message
Buttons
A message with up to 3 clickable buttons
List
An interactive scrollable list
Interactive
A rich message with image header, body text, and reply buttons
Media Carousel
2 to 10 swipeable cards with images and CTAs
How to Read the Tools Table
Each row in the table represents one tool. Here is what each column tells you:
Name
The tool's name with a coloured badge showing its type (Bot, API, Default, or WhatsApp)
Description
What the tool does — the AI reads this to decide when to use it
Parameters
Input data the tool needs. Shows "No parameters" for simple triggers, or lists the specific fields
Actions
Edit (pencil), Journey link (for Bot Tools), Delete (trash), and an enable/disable toggle
How to Enable or Disable a Tool
Locate the tool in the table.
Click the toggle on the right side of that row.
Green toggle = tool is active and the agent can use it. Grey toggle = tool is disabled and the agent will ignore it.
Disable tools you are not currently using rather than deleting them — this keeps your configuration intact for later.
How to Edit a Tool
Click the Edit (pencil) icon on the tool's row.
The form opens pre-filled with the existing configuration.
Make your changes.
Click Update to save.
How to Delete a Tool
Click the Delete (trash) icon on the tool's row.
The tool will be permanently removed.
This cannot be undone.
Summary
In this article, you learned what tools are, the three types of tools available (Bot, API, and Send), how to read the tools table, and how to enable, disable, edit, and delete tools. In the next article, we will cover Bot Tools in detail — how to create them, add parameters, and build their Bot Studio journeys.
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