> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/doubletick-telephony-pstn/how-to-place-an-outbound-pstn-call-on-doubletick.md).

# How to Place an Outbound PSTN Call on DoubleTick

Once your PSTN channel is set up and your agents have the right access, you're ready to start making calls. A PSTN call is placed from within an existing WhatsApp conversation on DoubleTick, and it can be handled either by a human agent or by your AI Agent, depending on how you choose to route it. This guide walks you through placing an outbound call, and what happens once it connects.

***

{% embed url="<https://youtu.be/skVN1fQB1ac?si=UlMtAprqyOZMzhCi>" %}

#### <mark style="color:$primary;">**How to place an outbound PSTN call**</mark>

1. Make sure you know which WhatsApp channel your PSTN number is linked to
2. Go to **Chats**
3. Click **New Chat** and enter the phone number of the customer you'd like to call
4. Select the linked WhatsApp channel from the channel dropdown
5. Once the conversation is created, click the **call icon**
6. Select **PSTN Phone Call**
7. Choose the PSTN number you want to use for this call
8. Choose your call type:
   * **Manual Call**, a human agent speaks to the customer directly
   * **AI Call**, your AI Agent handles the conversation automatically
9. Click the green **Call on Phone** button to start the call

***

#### <mark style="color:$primary;">**What happens once the call is placed**</mark>

The call flow works in two steps. First, the assigned agent, human or AI, receives a phone call on their registered number. As soon as they answer, DoubleTick automatically places the outbound call to the customer's number. Once the customer picks up, the conversation begins.

After the call ends, DoubleTick automatically captures the call recording, an AI-generated transcript, and a call summary, all available directly inside the conversation. This makes it easy to review calls, monitor quality, and keep a complete record of every conversation.

***

#### <mark style="color:$primary;">**Frequently asked questions**</mark>

**What's the difference between Manual Call and AI Call?**\
Manual Call connects the customer to a human agent for a live conversation. AI Call lets your AI Agent handle the entire call automatically, without a human on the line.

**Do I need a WhatsApp channel to use PSTN calling?**\
Yes. Calls can only be placed from conversations that started through the WhatsApp channel linked to your PSTN number.

**Where can I find the recording or transcript after a call?**\
Both are captured automatically and available directly inside the conversation once the call ends, along with an AI-generated summary.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://learn.doubletick.io/doubletick-telephony-pstn/how-to-place-an-outbound-pstn-call-on-doubletick.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.