# Understanding Funnel Conversion Metrics

<figure><img src="/files/bDMD3wlcnY9x9AyiaJOC" alt=""><figcaption></figcaption></figure>

Once the funnel is created, DoubleTick displays the funnel with event counts and conversion percentages.

Example funnel results:

**Templates Sent: 936**\
**Templates Delivered: 698**\
**Templates Read: 557**\
**CTA Button Clicked: 145**\
**Messages Received: 84**

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<figure><img src="/files/y8wZtZTZVLViqtZGNcZg" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**Conversion from Previous Step**</mark>

This metric shows the percentage of users who moved from the previous event to the next.

Example:

Template Delivered → Template Read

**557** out of **698** customers read the template.

**Conversion rate = 80 percent**.

#### <mark style="color:$primary;">**Conversion from First Event**</mark>

This metric shows the percentage of users who reached a step compared to the first event.

Example:

Template Sent → Template Read

**557** out of **936** customers read the template.

**Conversion rate = 60 percent.**

***

<figure><img src="/files/8blfO9zTrT25RG7l5scM" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**Overall Funnel Conversion**</mark>

This metric shows how many users completed the final step of the funnel.

Example:

**936** templates sent\
**84** customer responses

**Overall conversion = 9 percent.**

This metric represents the overall effectiveness of the communication journey.


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