# Types of Segmentation Reports - MMR vs MLR

When you create a Segmentation Report in DoubleTick, you will be asked to choose between two report types: the Multi-Metric Report and the Multi-Level Report. Each is built for a different kind of analysis. Understanding the difference helps you pick the right one for the question you are trying to answer.

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#### <mark style="color:$primary;">**Multi-Metric Report (MMR)**</mark>

A Multi-Metric Report lets you select and track multiple metrics at the same time across a chosen time period. The output is a side-by-side view of all the metrics you have selected, showing how each one performed over time.

Use a Multi-Metric Report when you want to compare or monitor several performance indicators together. For example, you might want to see new chats, chats closed, and first response time all in one report so you can understand volume and quality of service at the same time.

**Key characteristics of an MMR:**

* You can select multiple metrics from the same report type
* Data is displayed across your chosen time period and frequency
* Filters can be applied to narrow the data to a specific agent, number, or segment
* Best for performance monitoring and trend tracking across several indicators simultaneously

***

#### <mark style="color:$primary;">**Multi-Level Report (MLR)**</mark>

A Multi-Level Report lets you select one metric and break it down by a dimension of your choice. Instead of seeing a single aggregate number, you see how that metric is distributed across different categories — such as team members, WhatsApp numbers, or chat statuses.

Use a Multi-Level Report when you want to go deeper into one specific metric. For example, rather than knowing the total number of new chats for the week, you might want to see how those chats are distributed across each agent. That layer of detail is what the MLR is built for.

**Key characteristics of an MLR:**

* Only one metric can be selected
* A breakdown dimension must be selected to segment the data
* Filters can be applied alongside the breakdown for even more targeted results
* Best for understanding distribution, identifying imbalances, and tracking individual-level performance

***

#### <mark style="color:$primary;">**Which one should you use?**</mark>

Use a Multi-Metric Report when you want a broad overview of multiple indicators over time.

Use a Multi-Level Report when you want to understand how one specific metric is distributed across your team, numbers, or other dimensions.

Both report types can be saved, exported, and added to your dashboard as widgets.


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