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Prerequisites for Onboarding

Learn about the essential requirements before starting the onboarding process with DoubleTick.

If you are getting onboarded to the WhatsApp API for the first time, there are a few essential prerequisites you must meet to ensure compliance with Meta’s WhatsApp Commerce Policy.

If you are already using WhatsApp API with another Meta Partner and have a verified Facebook Business Manager, please refer to the Migration/Porting guide to ensure a smooth transition to DoubleTick.

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Website Requirements

To proceed with the onboarding process, you must have an active website that meets the following requirements:

  • SSL Secured Website Your website must have a valid SSL certificate and should open with https.

  • About Us Page This page should contain detailed and clear information about your business and the services you offer.

  • Contact Us Page Must include the following details exactly as per your official documents:

    • Legal business name

    • Business address

    • Contact phone number

  • Terms and Conditions Your website must include properly documented terms and conditions for customers.

  • Privacy Policy A comprehensive privacy policy must be published and accessible.

  • Copyright Information The copyright section must contain the legal business name as per the documents submitted. Required format: © 2025 (Company Legal Name). All rights reserved.

  • Compliance with Meta Commerce Policy Your business must fully comply with Meta’s WhatsApp Commerce and Business Policies.

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Required Documents for Business Verification

Only two valid documents are required for Meta business verification. These documents must:

  • Not be expired

  • Be issued by an official government or regulatory authority

The primary acceptable document types include:

  • Certificate/Articles of Incorporation

  • Business Registration or License Document

  • Government-Issued Business Tax Document (Self-filed tax documents are not accepted)

  • Business Bank Statement

  • Utility Bill (Accepted only for verifying business address and phone number. The legal business name must be present. Utility bills are not valid for verifying the legal business name.)

For country-specific document rules, refer to Meta’s official documentation.

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Phone Number Requirements

Phone number rules depend on the onboarding type:

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Cloud API Onboarding

  • The number must not be registered on WhatsApp.

  • A fresh number is recommended.

  • If the number is currently active on the WhatsApp Business App:

    First, delete the number from the app & Then wait for at least 5 minutes before starting the onboarding process in DoubleTick.

This short cooldown ensures WhatsApp fully releases the number and prevents onboarding errors.

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Coexistence (CoEx) Onboarding

  • The number must remain active on WhatsApp Business App.

  • It must be connected to the app for at least 7 days before CoEx onboarding.

By ensuring all the above prerequisites are met — including website compliance, valid verification documents, correct phone number readiness, and coexistence eligibility — your WhatsApp API onboarding process with DoubleTick will be smooth, streamlined, and fully aligned with Meta’s policies.

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