# DoubleTick Docs ## DoubleTick Docs - [DoubleTick Help Center](https://learn.doubletick.io/doubletick-help-center.md): Get answers to all your queries on how to use DoubleTick, WhatsApp Business API and more. - [Prerequisites for Onboarding](https://learn.doubletick.io/get-started-with-doubletick/prerequisites-for-onboarding.md): Learn about the essential requirements before starting the onboarding process with DoubleTick. - [How to Onboard a Phone Number on DoubleTick (Cloud API)](https://learn.doubletick.io/get-started-with-doubletick/how-to-onboard-a-phone-number-on-doubletick-cloud-api.md) - [How to Onboard a WhatsApp Business Phone Number on Coex](https://learn.doubletick.io/get-started-with-doubletick/how-to-onboard-a-whatsapp-business-phone-number-on-coex.md) - [How DoubleTick Keeps Your Data Safe & Compliant](https://learn.doubletick.io/get-started-with-doubletick/how-doubletick-keeps-your-data-safe-and-compliant.md) - [How to Connect your Instagram Account](https://learn.doubletick.io/migration-and-additional-channel/how-to-connect-your-instagram-account.md) - [Instagram Capabilities and Limitations on DoubleTick](https://learn.doubletick.io/migration-and-additional-channel/how-to-connect-your-instagram-account/instagram-capabilities-and-limitations-on-doubletick.md) - [How to Assign Instagram Channel Access to Team Members](https://learn.doubletick.io/migration-and-additional-channel/how-to-connect-your-instagram-account/how-to-assign-instagram-channel-access-to-team-members.md) - [How to Onboard an Additional WABA in DoubleTick on Coexistence (Embedded Signup)](https://learn.doubletick.io/migration-and-additional-channel/how-to-onboard-an-additional-waba-in-doubletick-on-coexistence-embedded-signup.md) - [How to Onboard an Additional WABA in DoubleTick (Embedded Signup)](https://learn.doubletick.io/migration-and-additional-channel/how-to-onboard-an-additional-waba-in-doubletick-embedded-signup.md) - [API to API Migration Guide: Migrating an Existing WhatsApp API Number to DoubleTick](https://learn.doubletick.io/migration-and-additional-channel/api-to-api-migration-guide-migrating-an-existing-whatsapp-api-number-to-doubletick.md) - [How to Migrate a Phone Number from Co-existence (CoEx) to Co-existence (CoEx)](https://learn.doubletick.io/migration-and-additional-channel/how-to-migrate-a-phone-number-from-co-existence-coex-to-co-existence-coex.md) - [How to Migrate a WhatsApp Number from Coexistence to Cloud API on DoubleTick](https://learn.doubletick.io/migration-and-additional-channel/how-to-migrate-a-whatsapp-number-from-coexistence-to-cloud-api-on-doubletick.md) - [How to Migrate a WhatsApp Number from Cloud API to Coexistence on DoubleTick](https://learn.doubletick.io/migration-and-additional-channel/how-to-migrate-a-whatsapp-number-from-cloud-api-to-coexistence-on-doubletick.md) - [How to Create a Facebook Account](https://learn.doubletick.io/ecosystem/how-to-create-a-facebook-account.md) - [How to Create a Facebook Page for Your Business](https://learn.doubletick.io/ecosystem/how-to-create-a-facebook-page-for-your-business.md) - [How to Create a Meta Business Portfolio](https://learn.doubletick.io/ecosystem/how-to-create-a-meta-business-portfolio.md) - [How to Create an Ad Account](https://learn.doubletick.io/ecosystem/how-to-create-an-ad-account.md) - [How to Check Which Phone Number Receives Your Facebook Two-Factor Authentication Code](https://learn.doubletick.io/two-factor-authentication-2fa/how-to-check-which-phone-number-receives-your-facebook-two-factor-authentication-code.md) - [How to Disable 2-Factor Authentication (2FA) on Facebook](https://learn.doubletick.io/two-factor-authentication-2fa/how-to-disable-2-factor-authentication-2fa-on-facebook.md) - [How to Change Two-Factor Authentication from WhatsApp/SMS to Google Authenticator on Facebook](https://learn.doubletick.io/two-factor-authentication-2fa/how-to-change-two-factor-authentication-from-whatsapp-sms-to-google-authenticator-on-facebook.md) - [How to Disable Two-Step Verification for Your WhatsApp API Number](https://learn.doubletick.io/two-factor-authentication-2fa/how-to-disable-two-step-verification-for-your-whatsapp-api-number.md) - [Why Is Meta Business Manager Verification Important?](https://learn.doubletick.io/meta-business-manager/why-is-meta-business-manager-verification-important.md) - [How to Do Meta Business Verification](https://learn.doubletick.io/meta-business-manager/how-to-do-meta-business-verification.md) - [How to Create a Meta Developer App](https://learn.doubletick.io/meta-business-manager/how-to-create-a-meta-developer-app.md) - [Get Your FBM Verified Faster via Partner Led Business Verification](https://learn.doubletick.io/meta-business-manager/get-your-fbm-verified-faster-via-partner-led-business-verification.md) - [What is a Display Name?](https://learn.doubletick.io/display-name/what-is-a-display-name.md) - [Display Name Guidelines for WhatsApp Business Platform](https://learn.doubletick.io/display-name/display-name-guidelines-for-whatsapp-business-platform.md) - [How to Change or Edit Your Display Name in DoubleTick](https://learn.doubletick.io/display-name/how-to-change-or-edit-your-display-name-in-doubletick.md) - [How to Appeal for a Rejected Display Name](https://learn.doubletick.io/display-name/how-to-appeal-for-a-rejected-display-name.md) - [Understanding Display Picture for Your WhatsApp API Number](https://learn.doubletick.io/display-picture/understanding-display-picture-for-your-whatsapp-api-number.md) - [How to Set or Change Display Image for Your DoubleTick Account](https://learn.doubletick.io/display-picture/how-to-set-or-change-display-image-for-your-doubletick-account.md) - [How to Change WhatsApp API Display Image from Facebook Business Manager](https://learn.doubletick.io/display-picture/how-to-change-whatsapp-api-display-image-from-facebook-business-manager.md) - [Understanding Official Business Accounts (OBA)](https://learn.doubletick.io/official-business-accounts-oba/understanding-official-business-accounts-oba.md) - [Eligibility Criteria for Official Business Accounts](https://learn.doubletick.io/official-business-accounts-oba/eligibility-criteria-for-official-business-accounts.md) - [How to Apply for an Official Business Account (OBA)](https://learn.doubletick.io/official-business-accounts-oba/how-to-apply-for-an-official-business-account-oba.md) - [What If Your Official Business Account (OBA) Request Gets Rejected?](https://learn.doubletick.io/official-business-accounts-oba/what-if-your-official-business-account-oba-request-gets-rejected.md) - [How to Apply for an Official Business Account (OBA) for a Coexistence Number](https://learn.doubletick.io/official-business-accounts-oba/how-to-apply-for-an-official-business-account-oba-for-a-coexistence-number.md) - [Frequently Asked Questions](https://learn.doubletick.io/official-business-accounts-oba/frequently-asked-questions.md) - [Understanding Account Quality](https://learn.doubletick.io/account-quality/understanding-account-quality.md) - [How to Check Account Quality in DoubleTick](https://learn.doubletick.io/account-quality/how-to-check-account-quality-in-doubletick.md) - [How to Check Account Quality in Meta (FBM / WhatsApp Manager)](https://learn.doubletick.io/account-quality/how-to-check-account-quality-in-meta-fbm-whatsapp-manager.md) - [What to Do When Account Quality Drops (High to Medium or Low)](https://learn.doubletick.io/account-quality/what-to-do-when-account-quality-drops-high-to-medium-or-low.md) - [Understanding Messaging Limits](https://learn.doubletick.io/messaging-limit/understanding-messaging-limits.md) - [How to Check Messaging Limits on DoubleTick](https://learn.doubletick.io/messaging-limit/how-to-check-messaging-limits-on-doubletick.md) - [How to Check Messaging Limits in Meta (FBM / WhatsApp Manager)](https://learn.doubletick.io/messaging-limit/how-to-check-messaging-limits-in-meta-fbm-whatsapp-manager.md) - [How to Increase Your WhatsApp Messaging Limit](https://learn.doubletick.io/messaging-limit/how-to-increase-your-whatsapp-messaging-limit.md) - [How to Generate WhatsApp Link and QR Code in DoubleTick](https://learn.doubletick.io/whatsapp-link-and-qr-code-generator/how-to-generate-whatsapp-link-and-qr-code-in-doubletick.md) - [3 Use Cases of WhatsApp Link + QR Code (With Outcomes)](https://learn.doubletick.io/whatsapp-link-and-qr-code-generator/3-use-cases-of-whatsapp-link-+-qr-code-with-outcomes.md) - [How to Build Automation Journeys Using WhatsApp Links and QR Codes in DoubleTick](https://learn.doubletick.io/whatsapp-link-and-qr-code-generator/how-to-build-automation-journeys-using-whatsapp-links-and-qr-codes-in-doubletick.md) - [Understanding the 24-Hour Conversation Window](https://learn.doubletick.io/chat-management/understanding-the-24-hour-conversation-window.md) - [Start a New Chat with Customers](https://learn.doubletick.io/chat-management/start-a-new-chat-with-customers.md) - [Navigating the Inbox: Left Panel Overview](https://learn.doubletick.io/chat-management/navigating-the-inbox-left-panel-overview.md): Explore how you can categorize chats and filter them on DoubleTick chat inbox. Learn how to manage, search, and assign customer conversations eficiently. - [How to Use Customer Notes](https://learn.doubletick.io/chat-management/how-to-use-customer-notes.md): Learn how to add, edit, and delete customer notes on DoubleTick. Use internal notes to store key highlights, add customer context, and ensure seamless follow-ups within your team. - [How to Use Tags](https://learn.doubletick.io/chat-management/how-to-use-tags.md): Learn how to create, apply, remove, and delete tags on DoubleTick. Tags help you categorize conversations, organize customer data, and segment them efficiently for better lead management. - [How to Schedule Messages in DoubleTick](https://learn.doubletick.io/chat-management/how-to-schedule-messages-in-doubletick.md) - [How to Assign Chats](https://learn.doubletick.io/chat-management/how-to-assign-chats.md): Learn how to assign customer chats to agents on DoubleTick. Manage chats by allocating chats manually, automatically or using the bulk assignment feature. - [How to Block & Unblock Customers](https://learn.doubletick.io/chat-management/how-to-block-and-unblock-customers.md): Learn how to block and unblock customers on DoubleTick. Easily manage interaction permissions by following simple steps for blocking and unblocking users. - [How to Delete a Chat in DoubleTick](https://learn.doubletick.io/chat-management/how-to-delete-a-chat-in-doubletick.md) - [How to Manage Conversations](https://learn.doubletick.io/chat-management/how-to-manage-conversations.md): Learn how to manage customer conversations on DoubleTick: mark as read, reopen, and close chats with clarity. - [What is WhatsApp Opt-in and How to Manage It](https://learn.doubletick.io/chat-management/what-is-whatsapp-opt-in-and-how-to-manage-it.md): Learn what is WhatsApp Opt-in and how to manage it on DoubleTick. Understand Opt-in rules, methods, and policies to comply with WhatsApp's messaging guidelines. - [Forward Chat Message: Enhancing Communication Efficiency](https://learn.doubletick.io/chat-management/forward-chat-message-enhancing-communication-efficiency.md) - [How to Send Your Current Location from the DoubleTick iOS App](https://learn.doubletick.io/chat-management/how-to-send-your-current-location-from-the-doubletick-ios-app.md) - [How to Use Global Message Search in DoubleTick](https://learn.doubletick.io/chat-management/how-to-use-global-message-search-in-doubletick.md) - [How to Use Individual Chat Search in DoubleTick](https://learn.doubletick.io/chat-management/how-to-use-individual-chat-search-in-doubletick.md) - [How to Send a Location on DoubleTick Android App](https://learn.doubletick.io/chat-management/how-to-send-a-location-on-doubletick-android-app.md) - [Collaborators — Share Access Instantly](https://learn.doubletick.io/chat-management/collaborators-share-access-instantly.md) - [Top Enterprise Use Cases for Collaborators](https://learn.doubletick.io/chat-management/collaborators-share-access-instantly/top-enterprise-use-cases-for-collaborators.md) - [Improved - Chat Tabs on the DoubleTick Mobile App](https://learn.doubletick.io/chat-management/improved-chat-tabs-on-the-doubletick-mobile-app.md): Manage your conversations faster, cleaner, and smarter 📱✨ - [How to Send Audio Messages from DoubleTick Web](https://learn.doubletick.io/chat-management/how-to-send-audio-messages-from-doubletick-web.md) - [Understanding Agent Availability (Web & Android)](https://learn.doubletick.io/chat-management/understanding-agent-availability-web-and-android.md) - [How to Mark Yourself Online or Offline on Web](https://learn.doubletick.io/chat-management/understanding-agent-availability-web-and-android/how-to-mark-yourself-online-or-offline-on-web.md) - [How to Check Which Team Members Are Online or Offline (Web)](https://learn.doubletick.io/chat-management/understanding-agent-availability-web-and-android/how-to-check-which-team-members-are-online-or-offline-web.md) - [How to Mark Yourself Online or Offline on the Android App](https://learn.doubletick.io/chat-management/understanding-agent-availability-web-and-android/how-to-mark-yourself-online-or-offline-on-the-android-app.md) - [How to Check Which Team Members Are Online or Offline on Android While Assigning a Chat Manually](https://learn.doubletick.io/chat-management/understanding-agent-availability-web-and-android/how-to-check-which-team-members-are-online-or-offline-on-android-while-assigning-a-chat-manually.md) - [Understanding Whatsapp Groups](https://learn.doubletick.io/whatsapp-groups/understanding-whatsapp-groups.md) - [How to Create a WhatsApp Group on DoubleTick](https://learn.doubletick.io/whatsapp-groups/how-to-create-a-whatsapp-group-on-doubletick.md) - [How to Send an Invitation to Join a WhatsApp Group on DoubleTick](https://learn.doubletick.io/whatsapp-groups/how-to-send-an-invitation-to-join-a-whatsapp-group-on-doubletick.md) - [How to Join a WhatsApp Group on DoubleTick Using an Invite Link](https://learn.doubletick.io/whatsapp-groups/how-to-join-a-whatsapp-group-on-doubletick-using-an-invite-link.md) - [Message Conversation Charges in WhatsApp Groups](https://learn.doubletick.io/whatsapp-groups/message-conversation-charges-in-whatsapp-groups.md) - [How to use WhatsApp Group Collaborators](https://learn.doubletick.io/whatsapp-groups/how-to-use-whatsapp-group-collaborators.md) - [How to create Personalized Signatures for Group Messages in DoubleTick](https://learn.doubletick.io/whatsapp-groups/how-to-create-personalized-signatures-for-group-messages-in-doubletick.md) - [Business-Initiated Calling on DoubleTick – Complete Guide](https://learn.doubletick.io/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide.md) - [How to Create a Call Permission Request Template on DoubleTick](https://learn.doubletick.io/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/how-to-create-a-call-permission-request-template-on-doubletick.md) - [How to Send Call Permission Requests](https://learn.doubletick.io/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/how-to-send-call-permission-requests.md) - [How Customers Respond to Business-Initiated Calls Request](https://learn.doubletick.io/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/how-customers-respond-to-business-initiated-calls-request.md) - [Understanding Call Permissions for Business-Initiated Calls on DoubleTick](https://learn.doubletick.io/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/understanding-call-permissions-for-business-initiated-calls-on-doubletick.md) - [Incoming WhatsApp Calling API – Your Complete Guide](https://learn.doubletick.io/whatsapp-calls/incoming-whatsapp-calling-api-your-complete-guide.md) - [How to Add a "Call on WhatsApp" CTA Button in Your Message Templates](https://learn.doubletick.io/whatsapp-calls/incoming-whatsapp-calling-api-your-complete-guide/how-to-add-a-call-on-whatsapp-cta-button-in-your-message-templates.md) - [Call Restrictions — What Happens When Pickup Rates Are Low](https://learn.doubletick.io/whatsapp-calls/incoming-whatsapp-calling-api-your-complete-guide/call-restrictions-what-happens-when-pickup-rates-are-low.md) - [Call Transcription & Summarization](https://learn.doubletick.io/whatsapp-calls/call-transcription-and-summarization.md) - [How to use Calling License](https://learn.doubletick.io/whatsapp-calls/how-to-use-calling-license.md) - [How to Control the WhatsApp Call Button Visibility](https://learn.doubletick.io/whatsapp-calls/how-to-control-the-whatsapp-call-button-visibility.md) - [How to Onboard a PSTN Number on DoubleTick](https://learn.doubletick.io/doubletick-telephony-pstn/how-to-onboard-a-pstn-number-on-doubletick.md) - [How to Edit Your PSTN Channel and Manage Agent Access](https://learn.doubletick.io/doubletick-telephony-pstn/how-to-edit-your-pstn-channel-and-manage-agent-access.md) - [How to Place an Outbound PSTN Call on DoubleTick](https://learn.doubletick.io/doubletick-telephony-pstn/how-to-place-an-outbound-pstn-call-on-doubletick.md) - [Getting Started with RCS on DoubleTick](https://learn.doubletick.io/rcs-rich-communication-services/getting-started-with-rcs-on-doubletick.md) - [How to Create and Send an RCS Message in a One-on-One Conversation](https://learn.doubletick.io/rcs-rich-communication-services/how-to-create-and-send-an-rcs-message-in-a-one-on-one-conversation.md) - [How to Create and Broadcast an RCS Message](https://learn.doubletick.io/rcs-rich-communication-services/how-to-create-and-broadcast-an-rcs-message.md) - [How to Import Customer Data](https://learn.doubletick.io/broadcast-list/how-to-import-customer-data.md): Learn how to import customer data into DoubleTick using Excel. Add contacts, create broadcast channels, and manage customers' data efficiently with this guide. - [How to use Quick Import](https://learn.doubletick.io/broadcast-list/how-to-use-quick-import.md) - [How to Send and Schedule Broadcast Messages](https://learn.doubletick.io/broadcast-list/how-to-send-and-schedule-broadcast-messages.md): Learn how to send and schedule broadcast messages on DoubleTick. Create or select a target recipient list and set future send times for effective communication. - [How to Check Broadcast Summary](https://learn.doubletick.io/broadcast-list/how-to-check-broadcast-summary.md): Learn how to check the broadcast summary on DoubleTick. Get insights into delivery rates, engagement, button/link clicks, and response metrics of your campaign. - [How to Re-Target Your Customers](https://learn.doubletick.io/broadcast-list/how-to-re-target-your-customers.md): Learn how to re-target customers on DoubleTick. Use broadcast summaries to identify interested leads and send personalized follow-up messages. - [How to Manage Broadcast List Access](https://learn.doubletick.io/broadcast-list/how-to-manage-broadcast-list-access.md): Learn how to manage broadcast list access on DoubleTick. Control permissions for team members with public and private access modes. - [How to Scheduled Broadcasts](https://learn.doubletick.io/broadcast-list/how-to-scheduled-broadcasts.md): Learn how to schedule broadcasts on DoubleTick. Use the scheduled broadcast panel to view and manage all your planned broadcast messages. - [How to Send a Broadcast Using Multiple WhatsApp Numbers](https://learn.doubletick.io/broadcast-list/how-to-send-a-broadcast-using-multiple-whatsapp-numbers.md) - [Send Dynamic PDFs via DoubleTick WhatsApp Broadcast Using Google Sheets](https://learn.doubletick.io/broadcast-list/send-dynamic-pdfs-via-doubletick-whatsapp-broadcast-using-google-sheets.md): With DoubleTick’s Google Sheets extension, you can easily send customised PDF messages directly to your customers. Follow these steps to set up and start broadcasting messages. - [How to Create Dynamic Broadcast Channel on DoubleTick](https://learn.doubletick.io/broadcast-list/how-to-create-dynamic-broadcast-channel-on-doubletick.md) - [How to Import & Export Contacts Using Your Phone (Android Guide)](https://learn.doubletick.io/broadcast-list/how-to-import-and-export-contacts-using-your-phone-android-guide.md): Easily back up or restore your contacts so you can use them smoothly inside DoubleTick. - [How to Import & Export Contacts Using Google Contacts (Web Guide)](https://learn.doubletick.io/broadcast-list/how-to-import-and-export-contacts-using-google-contacts-web-guide.md): Easily manage your contacts from your computer for backup, clean-up, or uploading into DoubleTick. - [Getting Started with AI Calling: What You Need to Share Before Onboarding](https://learn.doubletick.io/ai-voice-calling/getting-started-with-ai-calling-what-you-need-to-share-before-onboarding.md) - [How to Create a Voice AI Agent in DoubleTick](https://learn.doubletick.io/ai-voice-calling/how-to-create-a-voice-ai-agent-in-doubletick.md): Learn how to create a Voice AI Agent that can handle customer calls automatically — from selecting the voice model and writing voice instructions to adding FAQs and configuring tools. - [How to Test Your Voice AI Agent](https://learn.doubletick.io/ai-voice-calling/how-to-test-your-voice-ai-agent.md): Learn how to test your Voice AI Agent by making a real call, what scenarios to test, and how to refine your agent based on the results. - [How to Create WhatsApp Voice Call Campaigns](https://learn.doubletick.io/ai-voice-calling/how-to-create-whatsapp-voice-call-campaigns.md) - [DoubleTick Telephony](https://learn.doubletick.io/ai-voice-calling/doubletick-telephony.md) - [Understanding the Templates Page](https://learn.doubletick.io/templates/understanding-the-templates-page.md) - [Understanding WhatsApp Message Template Categories](https://learn.doubletick.io/templates/understanding-whatsapp-message-template-categories.md): Explore all the message template categories in WhatsApp API with DoubleTick. Learn about different template types and the approval process for sending messages. - [Marketing Template Guidelines](https://learn.doubletick.io/templates/understanding-whatsapp-message-template-categories/marketing-template-guidelines.md) - [Utility Template Guidelines](https://learn.doubletick.io/templates/understanding-whatsapp-message-template-categories/utility-template-guidelines.md) - [Authentication Template Guidelines](https://learn.doubletick.io/templates/understanding-whatsapp-message-template-categories/authentication-template-guidelines.md) - [How to Create a Message Template](https://learn.doubletick.io/templates/how-to-create-a-message-template.md) - [How to Create a Carousel Template Message](https://learn.doubletick.io/templates/how-to-create-a-carousel-template-message.md) - [Recommended Media Sizes for WhatsApp Carousel Templates](https://learn.doubletick.io/templates/how-to-create-a-carousel-template-message/recommended-media-sizes-for-whatsapp-carousel-templates.md) - [Check Message Template Status](https://learn.doubletick.io/templates/check-message-template-status.md): Learn how to check the message template status on DoubleTick. Explore different statuses like approved, pending, or rejected, and manage templates accordingly. - [Fix Message Template Rejection](https://learn.doubletick.io/templates/fix-message-template-rejection.md): Learn common reasons for message template rejection on DoubleTick and how to fix them. Ensure correct formatting, clarity, and compliance to avoid rejections. - [Send Template Messages](https://learn.doubletick.io/templates/send-template-messages.md): Learn how to send template messages on DoubleTick. Follow the steps to send pre-approved messages in both closed and open chat windows. - [How to update Media Header of the existing template without creating a new Template](https://learn.doubletick.io/templates/how-to-update-media-header-of-the-existing-template-without-creating-a-new-template.md): Learn how to update the message template on DoubleTick. Change template header, add variables, duplicate templates for reuse, or delete them. - [How to Delete a WhatsApp Message Template from Facebook Business Manager](https://learn.doubletick.io/templates/how-to-delete-a-whatsapp-message-template-from-facebook-business-manager.md): Learn how to permanently delete a WhatsApp message template from Meta WhatsApp Manager by opening the correct WABA from DoubleTick. - [WhatsApp Forms](https://learn.doubletick.io/templates/whatsapp-forms.md): WhatsApp Forms, enables users to create customizable, user-friendly journeys within WhatsApp, enhancing customer engagement and increasing response rates by up to 3 times. - [How to Send Dynamic content in a Single template with DoubleTick](https://learn.doubletick.io/templates/how-to-send-dynamic-content-in-a-single-template-with-doubletick.md): Sending dynamic templates in DoubleTick is simple and effective. - [How to Use Predefined Templates from Meta Business Suite](https://learn.doubletick.io/templates/how-to-use-predefined-templates-from-meta-business-suite.md) - [How to Create an Authentication Template Using Your Meta (FBM) Account](https://learn.doubletick.io/templates/how-to-create-an-authentication-template-using-your-meta-fbm-account.md) - [How to Appeal a Template Category Review](https://learn.doubletick.io/templates/how-to-appeal-a-template-category-review.md) - [How Clickable Image Headers Work in WhatsApp Templates](https://learn.doubletick.io/templates/how-clickable-image-headers-work-in-whatsapp-templates.md) - [Understanding the Restrictions on Misuse of Template Categorization](https://learn.doubletick.io/templates/understanding-the-restrictions-on-misuse-of-template-categorization.md) - [Create Customer Segments](https://learn.doubletick.io/customers/create-customer-segments.md): Learn how to create customer segments on DoubleTick. Group customer based on their age, gender, location, or interest for targeted campaigns. - [Using “All Of” and “Any Of” Tag Conditions for Customer Segmentation](https://learn.doubletick.io/customers/using-all-of-and-any-of-tag-conditions-for-customer-segmentation.md) - [How to Delete Customers](https://learn.doubletick.io/customers/how-to-delete-customers.md): Managing customer data responsibly is crucial, and DoubleTick has introduced a new "Delete Customer Data" feature to make this process seamless and secure. - [How to Connect Your Meta Catalog to Your DoubleTick Number](https://learn.doubletick.io/meta-catalogue/how-to-connect-your-meta-catalog-to-your-doubletick-number.md) - [Setup Analytics](https://learn.doubletick.io/analytics/setup-analytics.md): Learn how to set up Analytics on DoubleTick. Track delivery rates, engagement levels, and more with charts and metrics to optimize your messaging strategies. - [How to Download and Export Reports in DoubleTick](https://learn.doubletick.io/reports/how-to-download-and-export-reports-in-doubletick.md): Tracking and reviewing your activity on DoubleTick is essential for monitoring performance and making informed decisions. Follow this guide to download and export reports in just a few steps. - [Invite Your Team Members](https://learn.doubletick.io/teams/invite-your-team-members.md): Learn how to invite team members to DoubleTick. Add members by entering their details, assign roles, and manage pending invites or revoke them as needed. - [Accept Invitations and Log in to DoubleTick](https://learn.doubletick.io/teams/accept-invitations-and-log-in-to-doubletick.md): Learn how to accept invitations and log in to DoubleTick. Follow the steps to join the team and access your account using the invited phone number. - [Assign & Change Reporting Structure](https://learn.doubletick.io/teams/assign-and-change-reporting-structure.md): Learn how to assign a reporting manager and change the reporting structure on DoubleTick. Manage team hierarchy and roles, including removing members. - [How to Update Team Member Profile Details](https://learn.doubletick.io/teams/how-to-update-team-member-profile-details.md) - [How to Grant Access to DoubleTick Support](https://learn.doubletick.io/teams/how-to-grant-access-to-doubletick-support.md) - [Create and Manage Bots](https://learn.doubletick.io/bot-studio/create-and-manage-bots.md): Learn to create and manage bots on DoubleTick. Create bots, set up triggers, actions, and save & unsave as you need. - [Default Bots](https://learn.doubletick.io/bot-studio/default-bots.md) - [Set Up Stop Bot](https://learn.doubletick.io/bot-studio/default-bots/set-up-stop-bot.md): Learn how to set up a stop bot on DoubleTick. Allow users to opt out of communications instantly, respecting their preferences and ensuring compliance. - [Set Up Welcome Bot](https://learn.doubletick.io/bot-studio/default-bots/set-up-welcome-bot.md): Learn how to set up a Welcome Bot on DoubleTick. Send personalized greetings with custom message templates and activate the bot for new messages. - [Create Order Bot](https://learn.doubletick.io/bot-studio/default-bots/create-order-bot.md): Learn how to create an Order Bot on DoubleTick. Automate order processing with configured keywords, catalogues, and cart management. - [Can’t See Default Bots in Bot Studio? — Here’s How to Fix It](https://learn.doubletick.io/bot-studio/cant-see-default-bots-in-bot-studio-heres-how-to-fix-it.md) - [Set Up Bot Triggers](https://learn.doubletick.io/bot-studio/set-up-bot-triggers.md): Learn how to set up bot triggers on DoubleTick. Define conditions like keywords, events, or user interactions to automate responses and customer support. - [Lead from CTWA](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/lead-from-ctwa.md) - [Message from CTWA](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/message-from-ctwa.md) - [Difference Between Lead from CTWA vs Message from CTWA](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/difference-between-lead-from-ctwa-vs-message-from-ctwa.md) - [On Agent Assign](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-agent-assign.md) - [On Attribute Changed](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-attribute-changed.md) - [On Close Conversation](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-close-conversation.md) - [On First Daily Message](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-first-daily-message.md) - [On Message](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-message.md) - [On New Lead](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-new-lead.md) - [On New Row Google Sheet](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-new-row-google-sheet.md) - [On Open Conversation](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-open-conversation.md) - [On SLA breached](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-sla-breached.md) - [On Template Delivered](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-template-delivered.md) - [On Webhook](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-webhook.md) - [How to Configure and Register a Webhook](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/how-to-configure-and-register-a-webhook.md) - [On No Keyword Match](https://learn.doubletick.io/bot-studio/set-up-bot-triggers/on-no-keyword-match.md) - [Actions](https://learn.doubletick.io/bot-studio/actions.md) - [Messaging](https://learn.doubletick.io/bot-studio/actions/messaging.md) - [How to use Send Interactive List Messages action component](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-send-interactive-list-messages-action-component.md): Learn how to send interactive list messages on DoubleTick. Add headers, body, footers, and up to 10 buttons or sections to enhance customer engagement. - [How to Use the Send Location Action Component](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-the-send-location-action-component.md) - [How to Use the Send Message Action Component](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-the-send-message-action-component.md): Learn to send multimedia messages on DoubleTick. Include images, videos, and PDFs to share product info, engage users, and enhance your customer communication. - [Dynamic List Messages in DoubleTick](https://learn.doubletick.io/bot-studio/actions/messaging/dynamic-list-messages-in-doubletick.md) - [How to Use and Send Interactive Message Component in DoubleTick](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-and-send-interactive-message-component-in-doubletick.md): Learn how to send interactive messages on DoubleTick. Use up to three actionable buttons for shopping, appointment booking, and feedback collection. - [Why You Should Use “Send Interactive Message” Instead of “Send Template” in Bot Studio](https://learn.doubletick.io/bot-studio/actions/messaging/how-to-use-and-send-interactive-message-component-in-doubletick/why-you-should-use-send-interactive-message-instead-of-send-template-in-bot-studio.md) - [Logic & Flow](https://learn.doubletick.io/bot-studio/actions/logic-and-flow.md) - [Condition Action In Chat Bot](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/condition-action-in-chat-bot.md) - [How to Use Working Hours action](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-use-working-hours-action.md) - [How to Use Condition Action](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-use-condition-action.md): Learn how to use the condition action on DoubleTick. Set rules in automated workflows to make decisions based on specific conditions. - [How to Set Time Delay on Chatbot](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-set-time-delay-on-chatbot.md): Learn to use the Time Delay action in DoubleTick chatbots. Add pauses between messages or actions for a smoother customer experience and better communication. - [How to Set Wait Till Action on Chatbot](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/how-to-set-wait-till-action-on-chatbot.md): Learn how to use the Wait Till action in DoubleTick chatbots. Schedule actions for specific dates and times to automate reminders and enhance customer engagement. - [Repeat Every Week Trigger in Wait Till Action (Bot Studio)](https://learn.doubletick.io/bot-studio/actions/logic-and-flow/repeat-every-week-trigger-in-wait-till-action-bot-studio.md) - [Customer Management](https://learn.doubletick.io/bot-studio/actions/customer-management.md) - [Assign Agent to Customer's Chat](https://learn.doubletick.io/bot-studio/actions/customer-management/assign-agent-to-customers-chat.md): Learn how to assign agents to customer chats on DoubleTick. Use manual, automated, or random selection for efficient agent assignment based on customer actions. - [How to use Assign Agent Action Component](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-use-assign-agent-action-component.md) - [How to Use the Close Conversation Feature](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-use-the-close-conversation-feature.md): Learn how to use the 'Close Conversation' feature on DoubleTick. Automate chat closures to prevent SLA breaches and manage resolved customer interactions. - [How to Set Tags](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-set-tags.md): Learn to set Tags on DoubleTick to segment customers, personalize interactions, and automate categorization for better engagement and targeted marketing. - [How to Set Customer Attributes](https://learn.doubletick.io/bot-studio/actions/customer-management/how-to-set-customer-attributes.md): Learn to store customer responses on DoubleTick using Customer Attributes. Capture and manage data for personalized interactions and future reference. - [What is WhatsApp Opt-Out and How to Manage It](https://learn.doubletick.io/bot-studio/actions/customer-management/what-is-whatsapp-opt-out-and-how-to-manage-it.md): Learn what is WhatsApp Opt-out and how to manage it on DoubleTick. Use our Opt-Out bot to allow users to remove themselves from conversations easily. - [Data & APIs](https://learn.doubletick.io/bot-studio/actions/data-and-apis.md) - [Format Date Action in DoubleTick Bot Studio](https://learn.doubletick.io/bot-studio/actions/data-and-apis/format-date-action-in-doubletick-bot-studio.md): Make Your Bots Smarter with Clean, Consistent Date Handling - [How to use Call API component](https://learn.doubletick.io/bot-studio/actions/data-and-apis/how-to-use-call-api-component.md) - [Format Mobile Number Trigger in DoubleTick Bot Studio](https://learn.doubletick.io/bot-studio/actions/data-and-apis/format-mobile-number-trigger-in-doubletick-bot-studio.md) - [How to Set Up Google Sheet Action](https://learn.doubletick.io/bot-studio/actions/data-and-apis/how-to-set-up-google-sheet-action.md): Learn how to use the Google Sheet action on DoubleTick. Seamlessly transfer and organize conversation data in Google Sheets for future reference and analysis. - [Calls](https://learn.doubletick.io/bot-studio/actions/calls.md) - [How to Use the Ring Call Action in Bot](https://learn.doubletick.io/bot-studio/actions/calls/how-to-use-the-ring-call-action-in-bot.md) - [How to Trigger an AI Agent Call from Bot Studio](https://learn.doubletick.io/bot-studio/actions/calls/how-to-trigger-an-ai-agent-call-from-bot-studio.md) - [OpenAI Plans vs API Credits — Which One Should You Choose?](https://learn.doubletick.io/ai-agent/openai-plans-vs-api-credits-which-one-should-you-choose.md) - [How Much Does One OpenAI API Call Cost?](https://learn.doubletick.io/ai-agent/how-much-does-one-openai-api-call-cost.md) - [ChatGPT Plus vs Pro — Do They Include API Credits?](https://learn.doubletick.io/ai-agent/chatgpt-plus-vs-pro-do-they-include-api-credits.md) - [How to Buy OpenAI API Credits and Add a Payment Method](https://learn.doubletick.io/ai-agent/how-to-buy-openai-api-credits-and-add-a-payment-method.md) - [How to Create an OpenAI Secret API Key and Connect It to DoubleTick](https://learn.doubletick.io/ai-agent/how-to-create-an-openai-secret-api-key-and-connect-it-to-doubletick.md): Follow these steps to generate a secure OpenAI API key and integrate it with DoubleTick. - [Getting Started with AI Agent — Overview and Navigation](https://learn.doubletick.io/ai-agent/getting-started-with-ai-agent-overview-and-navigation.md) - [How to Create a New AI Agent](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent.md): Learn how to create a new AI Agent from scratch, what you see inside an agent, and the five tabs you need to configure before going live. - [Instructions - How to Write the Brain of Your AI Agent](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent/instructions-how-to-write-the-brain-of-your-ai-agent.md): Learn what the Instructions tab is, how to write a system prompt for your AI Agent, and how to use the text editor, formatting options, and content navigation. - [Knowledge — How to Teach Your AI Agent What to Say](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent/knowledge-how-to-teach-your-ai-agent-what-to-say.md): Learn how to add FAQs, import FAQs in bulk, add websites, and manage your agent's knowledge base so it can answer customer questions accurately. - [Tools — How to Give Your AI Agent the Ability to Take Action](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent/tools-how-to-give-your-ai-agent-the-ability-to-take-action.md): Learn what tools are, the different types of tools available, and how to enable, disable, edit, and delete tools in your AI Agent. - [Bot Tools — How to Trigger Bot Studio Journeys from Your AI Agent](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent/tools-how-to-give-your-ai-agent-the-ability-to-take-action/bot-tools-how-to-trigger-bot-studio-journeys-from-your-ai-agent.md): Learn what Bot Tools are, how to create them, how to add parameters, and how to build their Bot Studio journeys — with three real examples from simple to advanced. - [API Tools — How to Connect Your AI Agent to External Systems](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent/tools-how-to-give-your-ai-agent-the-ability-to-take-action/api-tools-how-to-connect-your-ai-agent-to-external-systems.md): Learn what API Tools are, when to use them, how to create them, how to configure the API connection, and how to test them — with real examples for GET and POST requests. - [Unresolved Intents — How to Find and Fix Gaps in Your Agent's Knowledge](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent/unresolved-intents-how-to-find-and-fix-gaps-in-your-agents-knowledge.md): Learn what unresolved intents are, how to read the unresolved intents table, and how to use this tab to continuously improve your AI Agent's accuracy. - [Settings - How to Configure Your AI Agent's Model, Reasoning, Fallback, and Voice](https://learn.doubletick.io/ai-agent/how-to-create-a-new-ai-agent/settings-how-to-configure-your-ai-agents-model-reasoning-fallback-and-voice.md): Learn how to select the AI model, set conversation memory, configure reasoning effort, enable web search, set up the fallback behaviour, add custom fields, and configure voice settings. - [How to Monitor and Review Your Agent's Conversations](https://learn.doubletick.io/ai-agent/how-to-monitor-and-review-your-agents-conversations.md): Learn how to access the Sessions tab, how to search and filter sessions, how to review a conversation in detail, and how to use session data to improve your agent. - [AI Chat Summary](https://learn.doubletick.io/ai-suite/ai-chat-summary.md) - [AI-Powered Truly Awaiting Reply](https://learn.doubletick.io/ai-suite/ai-powered-truly-awaiting-reply.md): A Smarter Way to Manage Pending Conversations - [Understanding AI Custom Field](https://learn.doubletick.io/ai-suite/understanding-ai-custom-field.md) - [How to Create an AI Custom Field](https://learn.doubletick.io/ai-suite/understanding-ai-custom-field/how-to-create-an-ai-custom-field.md) - [How AI Custom Fields Support Business Operations](https://learn.doubletick.io/ai-suite/understanding-ai-custom-field/how-ai-custom-fields-support-business-operations.md) - [CX Overview](https://learn.doubletick.io/ai-suite/cx-overview.md) - [How to Access CX Overview and Understand the Dashboard](https://learn.doubletick.io/ai-suite/cx-overview/how-to-access-cx-overview-and-understand-the-dashboard.md) - [How to Configure an AI Custom Field Issue in CX Overview](https://learn.doubletick.io/ai-suite/cx-overview/how-to-configure-an-ai-custom-field-issue-in-cx-overview.md) - [How to Create a Custom Trigger Issue in CX Overview](https://learn.doubletick.io/ai-suite/cx-overview/how-to-create-a-custom-trigger-issue-in-cx-overview.md) - [AI Writing Assistance in Your Inbox](https://learn.doubletick.io/ai-suite/ai-writing-assistance-in-your-inbox.md) - [What is Enterprise Analytics?](https://learn.doubletick.io/enterprise-analytics/what-is-enterprise-analytics.md) - [Navigating Enterprise Analytics](https://learn.doubletick.io/enterprise-analytics/navigating-enterprise-analytics.md) - [Creating and Managing Dashboards](https://learn.doubletick.io/enterprise-analytics/creating-and-managing-dashboards.md) - [How to Schedule Email Reports for Your Enterprise Dashboard](https://learn.doubletick.io/enterprise-analytics/how-to-schedule-email-reports-for-your-enterprise-dashboard.md) - [Understanding the Reports Section](https://learn.doubletick.io/enterprise-analytics/understanding-the-reports-section.md) - [Introduction to Segmentation Report](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report.md) - [Understanding Type of Report in Segmentation Reports](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/understanding-type-of-report-in-segmentation-reports.md) - [Understanding Metrics in Segmentation Reports](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/understanding-metrics-in-segmentation-reports.md) - [Understanding Filters in Segmentation Reports](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/understanding-filters-in-segmentation-reports.md) - [Understanding Breakdowns in Segmentation Reports](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/understanding-breakdowns-in-segmentation-reports.md) - [Types of Segmentation Reports - MMR vs MLR](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/types-of-segmentation-reports-mmr-vs-mlr.md) - [Creating a Multi-Metric Segmentation Report (MMR)](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/creating-a-multi-metric-segmentation-report-mmr.md) - [Creating a Multi-Level Segmentation Report (MLR)](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/creating-a-multi-level-segmentation-report-mlr.md) - [Understanding the WhatsApp Groups Report](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/understanding-the-whatsapp-groups-report.md) - [Business Use Cases: Getting the Most Out of Segmentation Reports](https://learn.doubletick.io/enterprise-analytics/introduction-to-segmentation-report/business-use-cases-getting-the-most-out-of-segmentation-reports.md) - [Introduction to Funnel Report](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report.md) - [How to Choose the Right Events When Building a Funnel](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report/how-to-choose-the-right-events-when-building-a-funnel.md) - [Creating a Funnel Report in Enterprise Analytics](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report/creating-a-funnel-report-in-enterprise-analytics.md) - [Applying Filters in Funnel Reports](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report/applying-filters-in-funnel-reports.md) - [Understanding Funnel Conversion Metrics](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report/understanding-funnel-conversion-metrics.md) - [Breakdown Reports and Detailed Customer Insights](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report/breakdown-reports-and-detailed-customer-insights.md) - [Common Funnel Analysis Mistakes and How to Avoid Them](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report/common-funnel-analysis-mistakes-and-how-to-avoid-them.md) - [Powerful Funnel Reports You Can Build Using Funnel Analytics](https://learn.doubletick.io/enterprise-analytics/introduction-to-funnel-report/powerful-funnel-reports-you-can-build-using-funnel-analytics.md) - [How to Connect Your Facebook Ads Insights in DoubleTick](https://learn.doubletick.io/ads-insights/how-to-connect-your-facebook-ads-insights-in-doubletick.md) - [Resolving the 'Your Facebook Account Must Be Confirmed/Verified' Error on Ads Insights Section](https://learn.doubletick.io/ads-insights/resolving-the-your-facebook-account-must-be-confirmed-verified-error-on-ads-insights-section.md) - [How to edit your Profile Details](https://learn.doubletick.io/settings/how-to-edit-your-profile-details.md): Learn to update your profile details on DoubleTick. Easily edit your name, email, and phone number, to keep your account information accurate and up-to-date. - [How to Set Your Primary WABA in DoubleTick](https://learn.doubletick.io/settings/how-to-edit-your-profile-details/how-to-set-your-primary-waba-in-doubletick.md) - [Push Notifications](https://learn.doubletick.io/settings/push-notifications.md) - [How to Enable Push Notifications in DoubleTick](https://learn.doubletick.io/settings/push-notifications/how-to-enable-push-notifications-in-doubletick.md) - [Troubleshooting Guide: Fixing DoubleTick App Notification Issues](https://learn.doubletick.io/settings/push-notifications/troubleshooting-guide-fixing-doubletick-app-notification-issues.md) - [Push Notification Troubleshooting by Phone Model](https://learn.doubletick.io/settings/push-notifications/push-notification-troubleshooting-by-phone-model.md) - [How to Set Up Low Wallet Balance Email Alerts in DoubleTick](https://learn.doubletick.io/settings/how-to-set-up-low-wallet-balance-email-alerts-in-doubletick.md) - [Manage Roles](https://learn.doubletick.io/settings/manage-roles.md): Learn how to manage roles on DoubleTick. Restrict access to specific features based on team responsibilities, ensuring secure and efficient collaboration - [Understanding Roles and Types of Roles](https://learn.doubletick.io/settings/manage-roles/understanding-roles-and-types-of-roles.md) - [How do you view Role Permissions and Duplicating Roles](https://learn.doubletick.io/settings/manage-roles/how-do-you-view-role-permissions-and-duplicating-roles.md) - [How to Change the Role of an Existing Team Member](https://learn.doubletick.io/settings/manage-roles/how-to-change-the-role-of-an-existing-team-member.md) - [Understanding Custom Role in DoubleTick and How Do You Create One?](https://learn.doubletick.io/settings/manage-roles/understanding-custom-role-in-doubletick-and-how-do-you-create-one.md) - [Understanding the Permissions Available While Creating a Custom Organization Role](https://learn.doubletick.io/settings/manage-roles/understanding-the-permissions-available-while-creating-a-custom-organization-role.md) - [Understanding the Permissions Available While Creating a Custom Channel Role](https://learn.doubletick.io/settings/manage-roles/understanding-the-permissions-available-while-creating-a-custom-channel-role.md) - [Understanding Chat Activity Logs in DoubleTick](https://learn.doubletick.io/settings/understanding-chat-activity-logs-in-doubletick.md): See all actions taken by your team members and bots inside any chat - [How to Create and Use Custom Contact Fields](https://learn.doubletick.io/settings/how-to-create-and-use-custom-contact-fields.md): Learn to create and manage custom contact fields on DoubleTick. Create, capture, edit and delete specific customer data with text, date, number, or list fields. - [How to use Custom Nested Fields for CRM-grade Data](https://learn.doubletick.io/settings/how-to-use-custom-nested-fields-for-crm-grade-data.md) - [How to Create and Use Multi-Select List in Custom Contact Fields](https://learn.doubletick.io/settings/how-to-create-and-use-multi-select-list-in-custom-contact-fields.md): A Smarter, More Flexible Way to Capture Customer Preferences! - [Create and Use Quick Replies](https://learn.doubletick.io/settings/create-and-use-quick-replies.md): Learn to create and use quick replies on DoubleTick. Save time by setting up shortcuts for frequently sent messages, streamlining customer communication. - [How to Create and Use Quick Replies (with Media) on DoubleTick](https://learn.doubletick.io/settings/how-to-create-and-use-quick-replies-with-media-on-doubletick.md) - [How to Delete Multiple Tags in DoubleTick](https://learn.doubletick.io/settings/how-to-delete-multiple-tags-in-doubletick.md) - [How to use Custom Events](https://learn.doubletick.io/settings/how-to-use-custom-events.md) - [How to use Custom Events in Bot studio and track them in Enterprise Analytics](https://learn.doubletick.io/settings/how-to-use-custom-events/how-to-use-custom-events-in-bot-studio-and-track-them-in-enterprise-analytics.md) - [Create a WhatsApp Widget on Website](https://learn.doubletick.io/settings/create-a-whatsapp-widget-on-website.md): Learn how to create WhatsApp chat widgets on your website using DoubleTick. Enable real-time communication between website visitors and businesses. - [How to Use Webhooks to Pass Events to Third-Party](https://learn.doubletick.io/settings/how-to-use-webhooks-to-pass-events-to-third-party.md): Set up webhooks on DoubleTick to automate data exchange between applications. Integrate with third-party apps & use event-based triggers for real-time updates. - [Enterprise Security](https://learn.doubletick.io/settings/enterprise-security.md) - [Custom PII Masking and Blocking Using Your Own Security API](https://learn.doubletick.io/settings/enterprise-security/custom-pii-masking-and-blocking-using-your-own-security-api.md) - [How to Configure PII Enterprise Security](https://learn.doubletick.io/settings/enterprise-security/how-to-configure-pii-enterprise-security.md) - [IP Access Control](https://learn.doubletick.io/settings/enterprise-security/ip-access-control.md): Enterprise-Grade Security to Protect Your Workspace - [How to Create and Manage Your API Key in DoubleTick](https://learn.doubletick.io/settings/how-to-create-and-manage-your-api-key-in-doubletick.md): Integrate third-party apps with DoubleTick using our Developer Documentation. Access API documentation and API keys for seamless integration and enhanced workflow efficiency. - [How to Regenerate Your API Key in DoubleTick](https://learn.doubletick.io/settings/how-to-regenerate-your-api-key-in-doubletick.md) - [Single Sign-On (SSO) in DoubleTick](https://learn.doubletick.io/settings/single-sign-on-sso-in-doubletick.md) - [Understanding DoubleTick API Rate Limits](https://learn.doubletick.io/settings/understanding-doubletick-api-rate-limits.md) - [How to Manage Channels](https://learn.doubletick.io/settings/how-to-manage-channels.md): Learn to manage your WhatsApp Business Account (WABA) on DoubleTick. Access details, manage agents, update profiles, and control WABA status for optimal performance. - [How to Manage Billing & Invoices](https://learn.doubletick.io/settings/how-to-manage-billing-and-invoices.md): Learn how to access and manage billing details, view transaction history, download invoices, and adjust your subscription plan on DoubleTick. - [How to Find the Invoice in DoubleTick](https://learn.doubletick.io/settings/how-to-manage-billing-and-invoices/how-to-find-the-invoice-in-doubletick.md): Invoices are generated at the end of each month. Follow the steps below to access your invoices quickly and easily - [How to Update Billing Details in DoubleTick](https://learn.doubletick.io/settings/how-to-manage-billing-and-invoices/how-to-update-billing-details-in-doubletick.md) - [How to Change Your Primary Email ID or Mobile Number in Billing Records](https://learn.doubletick.io/settings/how-to-manage-billing-and-invoices/how-to-change-your-primary-email-id-or-mobile-number-in-billing-records.md) - [How to Update or Change Your Card Details for Billing on DoubleTick](https://learn.doubletick.io/settings/how-to-manage-billing-and-invoices/how-to-update-or-change-your-card-details-for-billing-on-doubletick.md) - [Steps to Request a Missing Invoice](https://learn.doubletick.io/settings/how-to-manage-billing-and-invoices/steps-to-request-a-missing-invoice.md) - [How to Apply for a TDS Refund](https://learn.doubletick.io/settings/how-to-manage-billing-and-invoices/how-to-apply-for-a-tds-refund.md) - [What is an SLA and How to Set Up a Default SLA on DoubleTick](https://learn.doubletick.io/settings/what-is-an-sla-and-how-to-set-up-a-default-sla-on-doubletick.md): Learn how to set up and manage Service Level Agreements (SLAs) on DoubleTick. - [How to configure and use Multi - Channel-Level SLA with Escalations](https://learn.doubletick.io/settings/how-to-configure-and-use-multi-channel-level-sla-with-escalations.md) - [How to Set Up Working Hours](https://learn.doubletick.io/settings/how-to-set-up-working-hours.md): Learn to set up working hours on DoubleTick. Define operational hours, assign agents, and customize messages for non-working hours and holidays. - [Integrations](https://learn.doubletick.io/settings/integrations.md) - [Shopify Integration](https://learn.doubletick.io/settings/integrations/shopify-integration.md) - [Tally Prime Integration](https://learn.doubletick.io/settings/integrations/tally-prime-integration.md) - [DoubleTick + Zoho CRM Chrome Extension](https://learn.doubletick.io/settings/integrations/doubletick-+-zoho-crm-chrome-extension.md): The DoubleTick Chrome Extension lets you send WhatsApp messages to your leads directly from Zoho CRM — without switching tabs or opening a separate app. - [Zoho CRM + DoubleTick IFrame Integration](https://learn.doubletick.io/settings/integrations/zoho-crm-+-doubletick-iframe-integration.md) - [How to Integrate QuickSell with DoubleTick](https://learn.doubletick.io/settings/integrations/how-to-integrate-quicksell-with-doubletick.md) - [DoubleTick – Zoho CRM Integration](https://learn.doubletick.io/settings/integrations/doubletick-zoho-crm-integration.md) - [WooCommerce Integration With DoubleTick!](https://learn.doubletick.io/settings/integrations/woocommerce-integration-with-doubletick.md) - [How To Enable Browser Push Notification For DoubleTick Messages](https://learn.doubletick.io/settings/how-to-enable-browser-push-notification-for-doubletick-messages.md): To ensure you never miss an important message from your customers, it’s essential to enable notifications for DoubleTick on your browser. Follow this guide to activate notifications for Chrome, etc. - [WhatsApp Usernames and BSUID: What Changes for Your Business](https://learn.doubletick.io/business-usernames-and-bsuid/whatsapp-usernames-and-bsuid-what-changes-for-your-business.md) - [How to Reserve your Business Username: Why Reserve Early and How the Naming Rules Work](https://learn.doubletick.io/business-usernames-and-bsuid/how-to-reserve-your-business-username-why-reserve-early-and-how-the-naming-rules-work.md) - [Understanding and Using Webhooks in DoubleTick](https://learn.doubletick.io/webhooks/understanding-and-using-webhooks-in-doubletick.md): Your systems, talking to each other — automatically. - [Webhook Delivery Logs — How to Monitor and Debug Your Webhook Events](https://learn.doubletick.io/webhooks/webhook-delivery-logs-how-to-monitor-and-debug-your-webhook-events.md): Learn how to access webhook delivery logs, understand delivery statuses, filter logs, and troubleshoot failed deliveries - [How to use Message Status Update Webhook](https://learn.doubletick.io/webhooks/how-to-use-message-status-update-webhook.md): Track every message you send — including sent, delivered, read, and failed status - [How to use Template Website Button Clicked Webhook in DoubleTick](https://learn.doubletick.io/webhooks/how-to-use-template-website-button-clicked-webhook-in-doubletick.md): Know Exactly Who Clicked Your Link, When, and From Where — the Moment It Happens - [How to use Message Received Webhook](https://learn.doubletick.io/webhooks/how-to-use-message-received-webhook.md): Capture every incoming message and take instant action - [How to use Chat Assigned to Agent Webhook](https://learn.doubletick.io/webhooks/how-to-use-chat-assigned-to-agent-webhook.md): Track when conversations are assigned to agents in real time - [How to use Chat Unassigned Webhook](https://learn.doubletick.io/webhooks/how-to-use-chat-unassigned-webhook.md): Track Every Conversation That Goes Unattended — the Moment It Happens - [How to use Lead Received from Widget Webhook](https://learn.doubletick.io/webhooks/how-to-use-lead-received-from-widget-webhook.md): Automatically Capture Every Website Visitor Who Messages You on WhatsApp — the Moment They Reach Out - [How to use Customer Custom Field Updated Webhook](https://learn.doubletick.io/webhooks/how-to-use-customer-custom-field-updated-webhook.md): Stay instantly informed every time a customer's profile data changes - [How to use First Time Message Webhook](https://learn.doubletick.io/webhooks/how-to-use-first-time-message-webhook.md): Know the moment a brand new customer reaches out — and respond before anyone else does - [How to use Conversation Closed Webhook](https://learn.doubletick.io/webhooks/how-to-use-conversation-closed-webhook.md): Trigger actions automatically the moment a conversation is marked as done - [How to use Template Status Update Webhook](https://learn.doubletick.io/webhooks/how-to-use-template-status-update-webhook.md): Know instantly when your templates are approved, rejected, or updated — and take action immediately - [How to use Tag Added Webhook](https://learn.doubletick.io/webhooks/how-to-use-tag-added-webhook.md): Turn simple tags into powerful automation triggers - [How to use Tag Removed Webhook](https://learn.doubletick.io/webhooks/how-to-use-tag-removed-webhook.md): Keep your customer data accurate and your automation in sync - [How to use Conversation Opened Webhook](https://learn.doubletick.io/webhooks/how-to-use-conversation-opened-webhook.md): Know the moment a customer reaches out — whether for the first time or after a long gap - [How to use Conversation Cost Deducted Webhook](https://learn.doubletick.io/webhooks/how-to-use-conversation-cost-deducted-webhook.md) - [How to use Customer Note Created Webhook](https://learn.doubletick.io/webhooks/how-to-use-customer-note-created-webhook.md): Turn Every Agent Insight Into an Automatic Action - [How to use Customer Note Updated Webhook](https://learn.doubletick.io/webhooks/how-to-use-customer-note-updated-webhook.md): Track Every Edit to an Internal Note and Keep Your Customer Records Accurate in Real Time - [How to use Customer Note Deleted Webhook](https://learn.doubletick.io/webhooks/how-to-use-customer-note-deleted-webhook.md): Track Every Note Removal in Real Time and Protect Your Team From Information Gaps - [How to use Call Permission Reply Received Webhook](https://learn.doubletick.io/webhooks/how-to-use-call-permission-reply-received-webhook.md): Know Instantly When a Customer Grants or Denies Call Permission — and Automate Your Outreach Accordingly - [How to use an Incoming Call Initiated Webhook](https://learn.doubletick.io/webhooks/how-to-use-an-incoming-call-initiated-webhook.md): Automatically Log Every Incoming Call in Your CRM the Moment It Begins - [How to use Outgoing Call Initiated Webhook](https://learn.doubletick.io/webhooks/how-to-use-outgoing-call-initiated-webhook.md): Automatically Log Every Agent Call in Your CRM the Moment It Is Made - [How to use Call Accepted Webhook](https://learn.doubletick.io/webhooks/how-to-use-call-accepted-webhook.md): Know the Exact Moment a Call Connects — and Automatically Mark It as Active in Your System - [How to use Call Ended Webhook](https://learn.doubletick.io/webhooks/how-to-use-call-ended-webhook.md): Automatically Capture Every Call's Complete Record — Including the Recording — the Moment It Ends - [How to use Call Missed Webhook](https://learn.doubletick.io/webhooks/how-to-use-call-missed-webhook.md): Never Let a Missed Call Go Unnoticed — Automatically Follow Up Before the Customer Reaches Out to a Competitor - [How to use Call Rejected Webhook](https://learn.doubletick.io/webhooks/how-to-use-call-rejected-webhook.md): Treat an Explicit Rejection Very Differently From a Missed Call — and Respond With the Right Action Every Time - [How to use WhatsApp Group Created Webhook](https://learn.doubletick.io/webhooks/how-to-use-whatsapp-group-created-webhook.md): Automatically Track and Log Every New WhatsApp Group the Moment It Is Created - [How to use WhatsApp Group Participant Joined Webhook](https://learn.doubletick.io/webhooks/how-to-use-whatsapp-group-participant-joined-webhook.md): Know the Exact Moment Someone Joins Your WhatsApp Group — and Automatically Update Your Systems - [How to use WhatsApp Group Participant Left Webhook](https://learn.doubletick.io/webhooks/how-to-use-whatsapp-group-participant-left-webhook.md): Track Every Voluntary Group Exit in Real Time and Respond Before It Becomes a Larger Problem - [WhatsApp Group Participant Removed Webhook in DoubleTick](https://learn.doubletick.io/webhooks/whatsapp-group-participant-removed-webhook-in-doubletick.md): Automatically Track Every Participant Removal and Keep Your Systems Accurate in Real Time - [How to Use the WhatsApp Group Message Received Webhook](https://learn.doubletick.io/webhooks/how-to-use-the-whatsapp-group-message-received-webhook.md) - [How to Use the Instagram Message Received Webhook](https://learn.doubletick.io/webhooks/how-to-use-the-instagram-message-received-webhook.md): Get Notified the Moment a Customer Messages You on Instagram — in Real Time - [How to Use the Instagram Message Status Update Webhook](https://learn.doubletick.io/webhooks/how-to-use-the-instagram-message-status-update-webhook.md): Know the Moment Your Instagram Message Is Delivered or Read — in Real Time - [How to use the Instagram Conversation Opened Webhook](https://learn.doubletick.io/webhooks/how-to-use-the-instagram-conversation-opened-webhook.md): Know the Moment a New Instagram Conversation Starts — Before It Gets Lost in the Inbox - [How to Use the Instagram Customer Custom Field Updated Webhook](https://learn.doubletick.io/webhooks/how-to-use-the-instagram-customer-custom-field-updated-webhook.md): Get Notified the Moment a Customer's Custom Field Value Changes on Your Instagram Channel - [How to Use the Webhook for Tags Added to an Instagram Conversation](https://learn.doubletick.io/webhooks/how-to-use-the-webhook-for-tags-added-to-an-instagram-conversation.md): Get Notified the Moment a Tag Is Added to an Instagram Customer - [How to Use the Webhook for Tags Removed from an Instagram Conversation](https://learn.doubletick.io/webhooks/how-to-use-the-webhook-for-tags-removed-from-an-instagram-conversation.md): Get Notified the Moment a Tag Is Removed from an Instagram Customer - [How to Use the Instagram Conversation Closed Webhook](https://learn.doubletick.io/webhooks/how-to-use-the-instagram-conversation-closed-webhook.md): Get Notified the Moment a Customer Conversation Is Closed on Your Instagram Channel - [How to Automatically Save Customer Documents to Google Drive using DoubleTick](https://learn.doubletick.io/automations-and-integrations/how-to-automatically-save-customer-documents-to-google-drive-using-doubletick.md) - [Automatically Fix Phone Numbers with Country Code in DoubleTick](https://learn.doubletick.io/automations-and-integrations/automatically-fix-phone-numbers-with-country-code-in-doubletick.md) - [How To Capture Details Using Webhooks And Condition](https://learn.doubletick.io/automations-and-integrations/how-to-capture-details-using-webhooks-and-condition.md) - [How to Send Dynamic PDFs in a Template Header Using Bot Studio](https://learn.doubletick.io/automations-and-integrations/how-to-send-dynamic-pdfs-in-a-template-header-using-bot-studio.md) - [How to Automate Reminders for Template Button Selection in Your Bot](https://learn.doubletick.io/automations-and-integrations/how-to-automate-reminders-for-template-button-selection-in-your-bot.md) - [How to Record Customer Responses Using DoubleTick’s Bot Studio and Google Sheets Integration](https://learn.doubletick.io/automations-and-integrations/how-to-record-customer-responses-using-doubleticks-bot-studio-and-google-sheets-integration.md) - [How to Notify Agents on WhatsApp When Assigned a Lead in DoubleTick](https://learn.doubletick.io/automations-and-integrations/how-to-notify-agents-on-whatsapp-when-assigned-a-lead-in-doubletick.md): This article will help you in exploring how to notify an agent on WhatsApp when a conversation is assigned to them in DoubleTick CRM. - [How to Integrate WooCommerce with DoubleTick](https://learn.doubletick.io/automations-and-integrations/how-to-integrate-woocommerce-with-doubletick.md): DoubleTick allows seamless integration with WooCommerce to automate responses and workflows using webhooks. This guide walks you through setting up this integration step-by- step. - [Automating WhatsApp messages on DoubleTick on column updates on Google Sheet](https://learn.doubletick.io/automations-and-integrations/automating-whatsapp-messages-on-doubletick-on-column-updates-on-google-sheet.md) - [Deep Linking into DoubleTick from any CRM](https://learn.doubletick.io/automations-and-integrations/deep-linking-into-doubletick-from-any-crm.md) - [DoubleTick – LeadSquared Integration](https://learn.doubletick.io/automations-and-integrations/doubletick-leadsquared-integration.md) - [Appointment Booking on DoubleTick Using Zapier and Google Calendar](https://learn.doubletick.io/automations-and-integrations/appointment-booking-on-doubletick-using-zapier-and-google-calendar.md) - [How to Integrate My Operator with DoubleTick via Webhook to Send Templates](https://learn.doubletick.io/automations-and-integrations/how-to-integrate-my-operator-with-doubletick-via-webhook-to-send-templates.md) - [Indiamart & DoubleTick Integration](https://learn.doubletick.io/automations-and-integrations/indiamart-and-doubletick-integration.md) - [Streamline Appointment Booking on DoubleTick Using Zapier and Google Calendar](https://learn.doubletick.io/automations-and-integrations/streamline-appointment-booking-on-doubletick-using-zapier-and-google-calendar.md) - [DoubleTick Integration with Bitrix24 (Iframe Integration)](https://learn.doubletick.io/automations-and-integrations/doubletick-integration-with-bitrix24-iframe-integration.md) - [How to Integrate CleverTap with DoubleTick](https://learn.doubletick.io/automations-and-integrations/how-to-integrate-clevertap-with-doubletick.md): A beginner-friendly guide to connecting CleverTap with DoubleTick for WhatsApp messaging - [How to Send Automatic Follow-Up Messages in Doubletick](https://learn.doubletick.io/automations-and-integrations/how-to-send-automatic-follow-up-messages-in-doubletick.md) - [How to Use the Clear Chat API](https://learn.doubletick.io/developer-documentation/how-to-use-the-clear-chat-api.md) - [How to Use the Add Chat Collaborators API](https://learn.doubletick.io/developer-documentation/how-to-use-the-add-chat-collaborators-api.md) - [How to Use the Remove Collaborators API](https://learn.doubletick.io/developer-documentation/how-to-use-the-remove-collaborators-api.md) - [How to Use the Assign Team Member to Chat API](https://learn.doubletick.io/developer-documentation/how-to-use-the-assign-team-member-to-chat-api.md) - [How to Use the Unassign Team Member from Chat API](https://learn.doubletick.io/developer-documentation/how-to-use-the-unassign-team-member-from-chat-api.md) - [How to Log Out a Team Member Using DoubleTick’s Logout API](https://learn.doubletick.io/developer-documentation/how-to-log-out-a-team-member-using-doubleticks-logout-api.md) - [Understanding the “Enqueued” API Response for Template Messages](https://learn.doubletick.io/developer-documentation/understanding-the-enqueued-api-response-for-template-messages.md) - [WhatsApp API Conversations & Categories](https://learn.doubletick.io/whatsapp-business-api/whatsapp-api-conversations-and-categories.md): Learn about conversations in WhatsApp API, including their categories and country-wise rates. Explore how conversations are managed and billed. - [How Conversation Charges Works](https://learn.doubletick.io/whatsapp-business-api/how-conversation-charges-works.md): Learn how conversation charges work in WhatsApp API on DoubleTick. Understand how different template categories affect charges within the same 24-hour window. - [Manage and View Account Quality on Meta](https://learn.doubletick.io/whatsapp-business-api/manage-and-view-account-quality-on-meta.md): Learn how to manage and view your account quality on Meta. Understand quality ratings, status impacts, and tips for maintaining high-quality ratings. - [Messaging Limits in WhatsApp API](https://learn.doubletick.io/whatsapp-business-api/messaging-limits-in-whatsapp-api.md): Learn about WhatsApp API messaging limits, business-initiated conversations, criteria for increasing limits, and how quality ratings affect your limits. - [Upcoming Changes to WhatsApp Messaging Limits – Effective October 7, 2025](https://learn.doubletick.io/whatsapp-business-api/upcoming-changes-to-whatsapp-messaging-limits-effective-october-7-2025.md) - [Frictionless Messaging in DoubleTick](https://learn.doubletick.io/whatsapp-business-api/frictionless-messaging-in-doubletick.md) - [Important Update: WhatsApp Pricing Changes from October 1, 2025](https://learn.doubletick.io/whatsapp-business-api/important-update-whatsapp-pricing-changes-from-october-1-2025.md) - [WhatsApp Business API Platform – Updated Template Rates (Effective Jan 1, 2026)](https://learn.doubletick.io/whatsapp-business-api/whatsapp-business-api-platform-updated-template-rates-effective-jan-1-2026.md) - [Business Portfolio Pacing – What It Is and How It Affects Your Messages](https://learn.doubletick.io/whatsapp-business-api/business-portfolio-pacing-what-it-is-and-how-it-affects-your-messages.md) - [Template Pacing – What It Is and How It Affects Your Messages](https://learn.doubletick.io/whatsapp-business-api/template-pacing-what-it-is-and-how-it-affects-your-messages.md) - [Template Pacing vs. Portfolio Pacing – Key Differences Explained](https://learn.doubletick.io/whatsapp-business-api/template-pacing-vs.-portfolio-pacing-key-differences-explained.md) - [Can't Reply to Instagram Chats on DoubleTick? Here's How to Fix It](https://learn.doubletick.io/troubleshoot-errors/cant-reply-to-instagram-chats-on-doubletick-heres-how-to-fix-it.md) - [Understanding the Error: “User is not a member of the team”](https://learn.doubletick.io/troubleshoot-errors/understanding-the-error-user-is-not-a-member-of-the-team.md) - [Understanding the Error: “Business Eligibility Payment Issue” or “Unsupported Post Request”](https://learn.doubletick.io/troubleshoot-errors/understanding-the-error-business-eligibility-payment-issue-or-unsupported-post-request.md) - [Why Customers See “Waiting for this message. This may take a while” on WhatsApp](https://learn.doubletick.io/troubleshoot-errors/why-customers-see-waiting-for-this-message.-this-may-take-a-while-on-whatsapp.md) - [Fixing “Device time is not in sync with the Network” Error on Login Page](https://learn.doubletick.io/troubleshoot-errors/fixing-device-time-is-not-in-sync-with-the-network-error-on-login-page.md) - [WhatsApp API Error: 131016 / 503 – Service Unavailable](https://learn.doubletick.io/troubleshoot-errors/whatsapp-api-error-131016-503-service-unavailable.md): WhatsApp API Error: 131016 / 503 – Service Unavailable - [Unsupported Post Request Error in DoubleTick](https://learn.doubletick.io/troubleshoot-errors/unsupported-post-request-error-in-doubletick.md): Unsupported Post Request Error in DoubleTick - [Understanding the Meta Error: New English Content Cannot Be Added While the Existing English Content](https://learn.doubletick.io/troubleshoot-errors/understanding-the-meta-error-new-english-content-cannot-be-added-while-the-existing-english-content.md) - [Troubleshoot Common WhatsApp API Errors](https://learn.doubletick.io/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors.md): Find solutions for common WhatsApp API errors on DoubleTick, including account restrictions, message undeliverability, and template issues. - [WhatsApp Says “Temporarily Unavailable”?](https://learn.doubletick.io/troubleshoot-errors/whatsapp-says-temporarily-unavailable.md): Here’s Exactly What It Means & How to Fix It (Step-by-Step - [Per-User Marketing Template Message Limits](https://learn.doubletick.io/troubleshoot-errors/per-user-marketing-template-message-limits.md): WhatsApp limits the number of marketing template messages a user can receive to maximize engagement, improve user experience, and reduce message fatigue - [Understanding Unsupported WhatsApp Message Formats in DoubleTick](https://learn.doubletick.io/troubleshoot-errors/understanding-unsupported-whatsapp-message-formats-in-doubletick.md): This article explores the reasons behind unsupported messages and provides insights on how to manage them effectively - [What is Frequency Capping](https://learn.doubletick.io/troubleshoot-errors/what-is-frequency-capping.md): Learn about Frequency Capping in WhatsApp API for marketing in India. Understand its impact on message limits, types affected, and how to adapt your strategy. - [How Frequency Capping Works](https://learn.doubletick.io/troubleshoot-errors/what-is-frequency-capping/how-frequency-capping-works.md): Discover how Frequency Capping in WhatsApp API is reshaping WhatsApp marketing. Learn its impact, benefits, and how to optimize your strategy with DoubleTick. - [How to Link Your WhatsApp API Phone Number to a Facebook Page](https://learn.doubletick.io/troubleshoot-errors/how-to-link-your-whatsapp-api-phone-number-to-a-facebook-page.md): Connect your WhatsApp Business API phone number to your Facebook Page for seamless customer interaction through buttons, contact info, and ads - [How to Use DoubleTick? Product Feature Training Videos](https://learn.doubletick.io/troubleshoot-errors/how-to-use-doubletick-product-feature-training-videos.md): Learn how to use the DoubleTick app effectively through our expert-led product feature training videos. - [How to Identify and Resolve Duplicate Keywords in Bot Configurations](https://learn.doubletick.io/troubleshoot-errors/how-to-identify-and-resolve-duplicate-keywords-in-bot-configurations.md) - [Re-Engagement Error While Sending a Message in the Open Reply Window](https://learn.doubletick.io/troubleshoot-errors/re-engagement-error-while-sending-a-message-in-the-open-reply-window.md): The Re-Engagement Error occurs when you attempt to send a message to a customer but the platform blocks it, despite the reply window being open. - [How to Resolve the "Please Fill All Fields" Error in Templates On DoubleTick](https://learn.doubletick.io/troubleshoot-errors/how-to-resolve-the-please-fill-all-fields-error-in-templates-on-doubletick.md) - [How To Troubleshoot the "Spam Rate Limit Hit" Error in DoubleTick](https://learn.doubletick.io/troubleshoot-errors/how-to-troubleshoot-the-spam-rate-limit-hit-error-in-doubletick.md) - [How to resolve the "404 – File or Directory Not Found" error when exporting an Excel sheet?](https://learn.doubletick.io/troubleshoot-errors/how-to-resolve-the-404-file-or-directory-not-found-error-when-exporting-an-excel-sheet.md) - [Understanding the “Only 30 Groups Can Be Created at One Time” Error in DoubleTick](https://learn.doubletick.io/troubleshoot-errors/understanding-the-only-30-groups-can-be-created-at-one-time-error-in-doubletick.md) - [Understanding Error 131064 — Messaging Limit Reached Due to Template Classification Violations](https://learn.doubletick.io/troubleshoot-errors/understanding-error-131064-messaging-limit-reached-due-to-template-classification-violations.md) - [Understanding WhatsApp Error Code 131056 (Pair Rate Limit)](https://learn.doubletick.io/troubleshoot-errors/understanding-whatsapp-error-code-131056-pair-rate-limit.md) - [Why Do I See a Difference Between META Ad Clicks and Chats Initiated on DoubleTick?](https://learn.doubletick.io/troubleshoot-errors/why-do-i-see-a-difference-between-meta-ad-clicks-and-chats-initiated-on-doubletick.md) - [Error: Message Can’t Be Displayed on WhatsApp Web/Desktop](https://learn.doubletick.io/troubleshoot-errors/error-message-cant-be-displayed-on-whatsapp-web-desktop.md) - [Troubleshooting Guide for “Failed to fetch” Error on DoubleTick Login](https://learn.doubletick.io/troubleshoot-errors/troubleshooting-guide-for-failed-to-fetch-error-on-doubletick-login.md) - [Understanding and Troubleshooting the "New Bot Failure Alert" Email](https://learn.doubletick.io/troubleshoot-errors/understanding-and-troubleshooting-the-new-bot-failure-alert-email.md) - [How To Login To DoubleTick](https://learn.doubletick.io/troubleshoot-errors/how-to-login-to-doubletick.md): Logging in using OTP is a simple and secure process. - [How To Logout From DoubleTick](https://learn.doubletick.io/troubleshoot-errors/how-to-logout-from-doubletick.md): Logging out of DoubleTick is a straightforward process. Follow the steps below to sign out of your account: - [Meta Pauses WhatsApp Marketing Messages for U.S. Customers](https://learn.doubletick.io/troubleshoot-errors/meta-pauses-whatsapp-marketing-messages-for-u.s.-customers.md) - [Stay Ahead with WhatsApp: Important Updates from Meta](https://learn.doubletick.io/troubleshoot-errors/stay-ahead-with-whatsapp-important-updates-from-meta.md): Effective from April 1 2025 - [Marketing Messages Lite (MM Lite): All You Need to Know](https://learn.doubletick.io/troubleshoot-errors/marketing-messages-lite-mm-lite-all-you-need-to-know.md) - [Template Undeliverable Error When Sending from Cloud API to a CoEx Number](https://learn.doubletick.io/troubleshoot-errors/template-undeliverable-error-when-sending-from-cloud-api-to-a-coex-number.md) - [Unable to Receive OTP on WhatsApp Business App? Here’s What to Do](https://learn.doubletick.io/advanced-troubleshooting-and-pro-tips/unable-to-receive-otp-on-whatsapp-business-app-heres-what-to-do.md) - [Meta Business Suite: Advanced Verification & Risk Mitigation Guide](https://learn.doubletick.io/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide.md) - [Advanced Identity & Profile Security Protocol (India)](https://learn.doubletick.io/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/advanced-identity-and-profile-security-protocol-india.md) - [Common Ban Triggers (What to Avoid)](https://learn.doubletick.io/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/common-ban-triggers-what-to-avoid.md) - [Administrative Governance Requirements](https://learn.doubletick.io/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/administrative-governance-requirements.md) - [Messaging & Broadcast Compliance](https://learn.doubletick.io/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/messaging-and-broadcast-compliance.md) - [Recovery Protocol (If Something Goes Wrong)](https://learn.doubletick.io/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/recovery-protocol-if-something-goes-wrong.md) - [How to Run Click-to-WhatsApp (CTWA) Ads on Meta and Connect Them with DoubleTick](https://learn.doubletick.io/click-to-whatsapp-ctwa/how-to-run-click-to-whatsapp-ctwa-ads-on-meta-and-connect-them-with-doubletick.md) - [Why Run Click-to-WhatsApp (CTWA) Ads with DoubleTick?](https://learn.doubletick.io/click-to-whatsapp-ctwa/why-run-click-to-whatsapp-ctwa-ads-with-doubletick.md) - [Prerequisites Checklist](https://learn.doubletick.io/click-to-whatsapp-ctwa/prerequisites-checklist.md) - [CTWA guide](https://learn.doubletick.io/click-to-whatsapp-ctwa/ctwa-guide.md) - [🏗 Create or Claim an Ad Account](https://learn.doubletick.io/click-to-whatsapp-ctwa/ctwa-guide/create-or-claim-an-ad-account.md) - [📄Add Your Facebook Page](https://learn.doubletick.io/click-to-whatsapp-ctwa/ctwa-guide/add-your-facebook-page.md) - [📱Add Your WhatsApp API Number (WABA)](https://learn.doubletick.io/click-to-whatsapp-ctwa/ctwa-guide/add-your-whatsapp-api-number-waba.md) - [📢Create Your CTWA Ad in Meta Ads Manager](https://learn.doubletick.io/click-to-whatsapp-ctwa/ctwa-guide/create-your-ctwa-ad-in-meta-ads-manager.md) - [What Happens When a User Clicks the Ad?](https://learn.doubletick.io/click-to-whatsapp-ctwa/what-happens-when-a-user-clicks-the-ad.md) - [Understanding the 72-Hour Free Messaging Window for CTWA Leads](https://learn.doubletick.io/click-to-whatsapp-ctwa/understanding-the-72-hour-free-messaging-window-for-ctwa-leads.md) - [How to Ensure CTWA Ads Only Generate Leads from the Facebook & Instagram Apps](https://learn.doubletick.io/click-to-whatsapp-ctwa/how-to-ensure-ctwa-ads-only-generate-leads-from-the-facebook-and-instagram-apps.md) - [How to Connect Your Lead Generation Ads to Google Sheets](https://learn.doubletick.io/click-to-whatsapp-ctwa/how-to-connect-your-lead-generation-ads-to-google-sheets.md) - [Unblock Your WhatsApp API Account](https://learn.doubletick.io/account-restricted/unblock-your-whatsapp-api-account.md): Learn how to unblock your WhatsApp API account. Understand common reasons for restrictions, the appeal process, and best practices to prevent future blocks. - [WhatsApp Business API Best Practices to Protect Your Number and Maintain High Quality](https://learn.doubletick.io/account-restricted/whatsapp-business-api-best-practices-to-protect-your-number-and-maintain-high-quality.md) - [Supercharge Your WhatsApp Marketing with the Conversions API Add-On in DoubleTick](https://learn.doubletick.io/conversion-api/supercharge-your-whatsapp-marketing-with-the-conversions-api-add-on-in-doubletick.md): Track, Optimize, and Grow with Data-Driven WhatsApp Campaigns - [Conversions API on DoubleTick — Implementation Guide (step-by-step)](https://learn.doubletick.io/conversion-api/conversions-api-on-doubletick-implementation-guide-step-by-step.md) - [Fix: Facebook Conversion Events error in your DoubleTick bot](https://learn.doubletick.io/conversion-api/fix-facebook-conversion-events-error-in-your-doubletick-bot.md) - [Getting Started with Co-Existence](https://learn.doubletick.io/co-existence/getting-started-with-co-existence.md) - [How to Onboard a WhatsApp Business Phone Number on Coex](https://learn.doubletick.io/co-existence/how-to-onboard-a-whatsapp-business-phone-number-on-coex.md) - [Benefits of Co-Existence with DoubleTick](https://learn.doubletick.io/co-existence/benefits-of-co-existence-with-doubletick.md) - [Limitations & Restrictions of Co-Existence](https://learn.doubletick.io/co-existence/limitations-and-restrictions-of-co-existence.md) - [Co-Existence vs WhatsApp Business API](https://learn.doubletick.io/co-existence/co-existence-vs-whatsapp-business-api.md) - [FAQs – WhatsApp Coexistence with DoubleTick](https://learn.doubletick.io/co-existence/faqs-whatsapp-coexistence-with-doubletick.md) - [What Is CTWA Retargeting and Why It Matters for Your Business](https://learn.doubletick.io/ctwa-retargeting/what-is-ctwa-retargeting-and-why-it-matters-for-your-business.md): What Is CTWA Retargeting and Why It Matters for Your Business - [How DoubleTick Powers CTWA Retargeting](https://learn.doubletick.io/ctwa-retargeting/how-doubletick-powers-ctwa-retargeting.md): Turning Conversations into Smart Marketing - [Why Businesses Use CTWA Retargeting](https://learn.doubletick.io/ctwa-retargeting/why-businesses-use-ctwa-retargeting.md) - [How to Create a CTWA Custom Audience in Meta Ads Manager](https://learn.doubletick.io/ctwa-retargeting/how-to-create-a-ctwa-custom-audience-in-meta-ads-manager.md) - [Using Your CTWA Custom Audience in Meta Ads Manager](https://learn.doubletick.io/ctwa-retargeting/using-your-ctwa-custom-audience-in-meta-ads-manager.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://learn.doubletick.io/doubletick-help-center.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.