# How to Check Messaging Limits on DoubleTick

#### <mark style="color:$primary;">**Why Checking Messaging Limits Is Important**</mark>

Messaging limits help you understand:

* How many new customers you can message in a day
* Whether your account is eligible for scaling
* Why message delivery may slow down when limits are reached

Checking your messaging limit regularly ensures you can plan campaigns and customer outreach smoothly.

***

#### <mark style="color:$primary;">**What Messaging Limit Means in DoubleTick**</mark>

Although you send messages through DoubleTick, messaging limits are controlled by Meta.

Meta assigns limits at the business portfolio level, meaning:

* All WhatsApp API numbers under the same portfolio share one messaging limit
* If one number uses the full limit, other numbers in the portfolio are affected

DoubleTick makes it easy to view this limit directly from your dashboard.

***

#### <mark style="color:$primary;">**Step-by-Step: Check Messaging Limits in DoubleTick**</mark>

{% embed url="<https://youtu.be/fZ9Pveia8kY?si=diZhVScPymNDZZ2y\\>" %}

#### Step 1: Log in to Your DoubleTick Account

1. Open DoubleTick
2. Log in using your registered login number
3. Enter the OTP to access your dashboard

#### Step 2: Open the Home Page

Once you log in, click on **Home** from the main dashboard.

#### Step 3: Locate the Messaging Limit Box

On the Home page, you will see a section on the right-hand side, next to **Account Quality**.

Just below your API phone number, you will find a box labeled:

**Messaging Limit**

This section also mentions:

“Number of chats you can send to new customers in 24 hours.”

#### Step 4: Check Your Current Limit Tier

Inside the Messaging Limit box, DoubleTick displays the tier assigned to your portfolio, such as:

* 2,000
* 10,000
* 100,000
* Unlimited

The tier shown here is your current messaging limit.

***

#### <mark style="color:$primary;">**Important Note for DoubleTick Users**</mark>

Messaging limits are shared across your business portfolio.

This means:

* All numbers onboarded under the same portfolio will have the same messaging capacity
* The displayed tier applies collectively across all numbers

***

DoubleTick allows you to check messaging limits instantly from the Home dashboard. The Messaging Limit box shows how many new customer chats your business can initiate in a rolling 24-hour period, based on your Meta portfolio tier.


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