How to check account quality
Learn how to check your WhatsApp API account quality — both from the DoubleTick dashboard and directly inside Meta's WhatsApp Manager (FBM).
You can check your WhatsApp API account quality in two places — directly from your DoubleTick dashboard, or officially inside Meta's WhatsApp Manager. This guide walks you through both.
What's covered
Check account quality in DoubleTick
DoubleTick lets you view your WhatsApp API account quality directly from your dashboard, so you can monitor the health of your number without needing to open Meta Business Manager every time.
Step 1: Log in to DoubleTick Open any browser (Google Chrome is recommended) and go to web.doubletick.io. Log in using your registered phone number and OTP. Once you're logged in, the chat section opens by default.
Step 2: Open the navigation panel Hover your cursor over the left side of the screen and the navigation panel will expand.
Step 3: Go to the Home page Click on Home from the navigation menu. You'll land on the DoubleTick Home page.
Step 4: Locate the Account Quality box On the Home page, below your WABA number and API number, you'll find a section labeled Account Quality. This box shows whether your quality is High, Medium, or Low.
Check account quality in Meta (FBM / WhatsApp Manager)
Meta provides the official quality rating of your WhatsApp Business API phone number inside WhatsApp Manager. DoubleTick offers a direct shortcut to reach this section quickly, so you don't have to dig through Meta's menus.
Step 1: Log in to DoubleTick Open web.doubletick.io and log in using your phone number and OTP.
Step 2: Open the Home section Hover over the left side to expand the navigation panel, then click on Home.
Step 3: Click on "Go to FBM Account" On the Home page, you'll see a button on the right-hand side called Go to FBM Account. Click this button and a new tab will open, redirecting you directly to Meta WhatsApp Manager.
Step 4: Open the Phone numbers section Inside WhatsApp Manager, look at the left-hand menu. Under Account Tools, click on Phone Numbers.
Step 5: View the Quality Rating column You'll see your API number listed along with its display name, status (usually Connected), and Quality Rating.
Why this matters
Checking account quality regularly helps you:
Identify potential risks early
Prevent restrictions
Maintain strong message performance
For a full breakdown of what these ratings mean, see understanding account quality.
Key takeaways
DoubleTick shows your account quality right on the Home page, no need to leave the dashboard.
WhatsApp Manager shows the same rating officially, reached instantly via DoubleTick's "Go to FBM Account" button.
Ratings appear as High (Green), Medium (Yellow), or Low (Red), based on the last 7 days of message feedback.
Checking this regularly helps you catch problems before they turn into restrictions.
FAQs
Is the rating in WhatsApp Manager different from the one shown in DoubleTick? No, both reflect the same underlying Meta rating. DoubleTick's Home page just gives you a quicker view; WhatsApp Manager is the official source.
How often should I check my account quality? It's a good habit to glance at it a few times a week, and definitely before and after running any broadcast campaign.
What do the High, Medium, and Low labels mean? They correspond to Meta's Green, Yellow, and Red quality states. See understanding account quality for details.
Do I need separate login credentials for WhatsApp Manager? No, clicking "Go to FBM Account" from DoubleTick takes you straight there using your existing Meta Business Manager session.
What should I do if I see a Medium or Low rating? Pause broadcasting and follow the recovery steps in what to do when account quality drops.
Related topics
Last updated