> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/meta-business-setup/account-quality/how-to-check-account-quality.md). # How to check account quality Learn how to check your WhatsApp API account quality — both from the DoubleTick dashboard and directly inside Meta's WhatsApp Manager (FBM). You can check your WhatsApp API account quality in two places — directly from your DoubleTick dashboard, or officially inside Meta's WhatsApp Manager. This guide walks you through both. #### What's covered * [Check account quality in DoubleTick](#check-account-quality-in-doubletick) * [Check account quality in Meta (FBM / WhatsApp Manager)](#check-account-quality-in-meta-fbm-whatsapp-manager) * [Why this matters](#why-this-matters) #### Check account quality in DoubleTick DoubleTick lets you view your WhatsApp API [account quality](/meta-business-setup/account-quality/account-quality-guide.md) directly from your dashboard, so you can monitor the health of your number without needing to open Meta Business Manager every time. {% embed url="" %} **Step 1: Log in to DoubleTick**\ Open any browser (Google Chrome is recommended) and go to web.doubletick.io. Log in using your registered phone number and OTP. Once you're logged in, the chat section opens by default. **Step 2: Open the navigation panel**\ Hover your cursor over the left side of the screen and the navigation panel will expand. **Step 3: Go to the Home page**\ Click on Home from the navigation menu. You'll land on the DoubleTick Home page. **Step 4: Locate the Account Quality box**\ On the Home page, below your WABA number and API number, you'll find a section labeled Account Quality. This box shows whether your quality is High, Medium, or Low. {% hint style="info" %} This box also explains that account quality is determined by how recipients have received your messages over the **last seven days**. {% endhint %} #### Check account quality in Meta (FBM / WhatsApp Manager) Meta provides the official quality rating of your WhatsApp Business API phone number inside WhatsApp Manager. DoubleTick offers a direct shortcut to reach this section quickly, so you don't have to dig through Meta's menus. {% embed url="" %} **Step 1: Log in to DoubleTick**\ Open web.doubletick.io and log in using your phone number and OTP. **Step 2: Open the Home section**\ Hover over the left side to expand the navigation panel, then click on Home. **Step 3: Click on "Go to FBM Account"**\ On the Home page, you'll see a button on the right-hand side called Go to FBM Account. Click this button and a new tab will open, redirecting you directly to Meta WhatsApp Manager. **Step 4: Open the Phone numbers section**\ Inside WhatsApp Manager, look at the left-hand menu. Under Account Tools, click on Phone Numbers. **Step 5: View the Quality Rating column**\ You'll see your API number listed along with its display name, status (usually Connected), and Quality Rating. {% hint style="info" %} The Quality Rating appears as **High (Green)**, **Medium (Yellow)**, or **Low (Red)**. This is the official quality indicator provided by Meta, and it matches what you see on the DoubleTick Home page. {% endhint %} *** #### Why this matters Checking account quality regularly helps you: * Identify potential risks early * Prevent restrictions * Maintain strong message performance For a full breakdown of what these ratings mean, see [understanding account quality](/meta-business-setup/account-quality/account-quality-guide.md). #### Key takeaways * DoubleTick shows your account quality right on the Home page, no need to leave the dashboard. * WhatsApp Manager shows the same rating officially, reached instantly via DoubleTick's "Go to FBM Account" button. * Ratings appear as High (Green), Medium (Yellow), or Low (Red), based on the last 7 days of message feedback. * Checking this regularly helps you catch problems before they turn into restrictions. #### FAQs **Is the rating in WhatsApp Manager different from the one shown in DoubleTick?**\ No, both reflect the same underlying Meta rating. DoubleTick's Home page just gives you a quicker view; WhatsApp Manager is the official source. **How often should I check my account quality?**\ It's a good habit to glance at it a few times a week, and definitely before and after running any broadcast campaign. **What do the High, Medium, and Low labels mean?**\ They correspond to Meta's Green, Yellow, and Red quality states. See [understanding account quality](/meta-business-setup/account-quality/account-quality-guide.md) for details. **Do I need separate login credentials for WhatsApp Manager?**\ No, clicking "Go to FBM Account" from DoubleTick takes you straight there using your existing Meta Business Manager session. **What should I do if I see a Medium or Low rating?**\ Pause broadcasting and follow the recovery steps in [what to do when account quality drops](/meta-business-setup/account-quality/what-to-do-when-account-quality-drops.md). #### Related topics * [Account quality guide](/meta-business-setup/account-quality/account-quality-guide.md) * [What to do when account quality drops](/meta-business-setup/account-quality/what-to-do-when-account-quality-drops.md) * [Messaging limit guide](/meta-business-setup/messaging-limit/messaging-limit-guide.md) --- # Agent Instructions This documentation is published with GitBook. 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