How to change your display image
Learn how to prepare the right image and upload it as your display picture directly from the DoubleTick Dashboard.
A step-by-step guide to preparing the right image and uploading it as your display picture directly from the DoubleTick Dashboard.
What's covered
Image requirements
Before uploading your image, make sure it meets the official WhatsApp Business API standards.
Supported file formats
.jpg, .png, .svg
Maximum file size
5 MB
Recommended dimensions
640 × 640 pixels
If your image isn't the correct size
If your logo or image isn't exactly 640 × 640 pixels, you can easily fix it before uploading.
Option 1: Use ChatGPT to resize Simply share your image with ChatGPT and ask it to resize the image to 640 × 640 pixels for WhatsApp API. It will adjust it instantly and send you the optimized version.
Option 2: Use the iLoveIMG resize tool If you'd like to do it manually:
Go to the iLoveIMG Resize Tool.
Upload your logo or image.
Untick the box that says Maintain aspect ratio.
Enter Width: 640 and Height: 640.
Click Resize Image and download the resized version.
Your image is now ready to upload.
Upload via DoubleTick dashboard
This is the simplest and fastest way to update your display image if you have access to your DoubleTick Dashboard.
Step 1: Log in to Your DoubleTick Dashboard Open your DoubleTick Dashboard and log in using your admin or team login credentials.
Step 2: Navigate to the Settings Section
Step 3: Click on Manage WABAs (WhatsApp Business Accounts) Click on Manage WABAs. You'll need Admin or Owner access to make profile updates.
Step 4: Find Your WABA Number (WhatsApp API Number) Locate the number you want to update from the list of connected WABAs.
Step 5: Open Update WABA Profile Click the three dots (⋮) next to your number and select Update WABA Profile.
Step 6: Click the Camera Icon Click the camera icon, which sits next to your current display image, to open the upload option.
Step 7: Upload Your Image Upload your resized logo (640 × 640 pixels) or take a new photo.
Step 8: Click Save Changes Click Save Changes. Once saved, the updated logo will appear on your business profile.
Troubleshooting and tips
If your new logo doesn't appear right away:
Wait for a few hours — image updates are cached and take time to sync.
Ensure the image meets all requirements (format, size, and dimensions).
Avoid uploading images with transparent backgrounds — WhatsApp sometimes displays them incorrectly.
If you still don't see the update after 24 hours, contact DoubleTick Support for assistance.
Best practices for business display images
Use a recognizable logo: it should clearly represent your brand — avoid text-heavy or busy images.
Center your logo: make sure the main element fits neatly within a circle when cropped.
Stick to your brand colors: consistency across your website, social media, and WhatsApp helps customers trust your business.
Avoid low-resolution files: blurry or pixelated images can appear unprofessional.
Your display image is often your customer's first visual impression of your business on WhatsApp. By keeping it properly sized, clear, and consistent, you ensure that every message sent through your DoubleTick API number reflects professionalism and trust. Whether you upload it through the DoubleTick Dashboard or your Facebook Business Account (see how to change it from Facebook Business Manager), these small steps go a long way in strengthening your brand identity across WhatsApp.
Key takeaways
Your image must be .jpg, .png, or .svg, under 5 MB, and ideally 640 × 640 pixels.
Resize using ChatGPT or the iLoveIMG tool before uploading if the dimensions are off.
Update the image via Settings > Manage WABAs > Update WABA Profile, which needs Admin or Owner access.
Changes usually reflect within 5 minutes but can take a few hours to fully sync.
Use a centered, recognizable logo in your brand colors and avoid transparent backgrounds.
FAQs
What file formats and size does DoubleTick accept for the display image? DoubleTick accepts .jpg, .png, and .svg files up to 5 MB, with 640 × 640 pixels as the recommended dimensions.
How do I resize my logo to 640 × 640 pixels? You can ask ChatGPT to resize it for you, or use the free iLoveIMG Resize Tool — just untick "Maintain aspect ratio" and set both width and height to 640.
Do I need special access to update the WABA profile image? Yes, you need Admin or Owner access on the DoubleTick Dashboard to update the WABA profile, including the display image.
How long does it take for the new display image to appear? It usually reflects within 5 minutes, but it can take a few hours in some cases for Meta's servers to fully sync the change.
Why doesn't my new logo show up after uploading? It's often just a caching delay — wait a few hours, double-check the image meets all requirements, and avoid transparent backgrounds. If it still hasn't updated after 24 hours, contact DoubleTick Support.
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